Den Bosch, 7 november 2017

Robotisering

feit of fictie?

16.15 - Robotics; feit of fictie? Remo Antonis Ricoh Nederland

16.45 - RPA in de praktijk Diederik Quant Kofax

17.15 - Kofax Kapow demonstratie Diederik Quant Kofax

17.45 - Afsluiting Jos Saris Flevum Executive

18.00 - Netwerkborrel

Agenda

Even voorstellen

Remo Antonis

Accountmanager Business Solutions

Financiële dienstverlening

Sinds vorig jaar werkzaam voor Ricoh Nederland

Technologische ontwikkeling

Vraag

Robotisering Automatisering

Met robotisering

wordt bedoeld dat een

toenemend aantal

taken, dat eerst door

mensen werd

uitgevoerd, door robots

wordt uitgevoerd.

Automatisering is het

vervangen van

menselijke arbeid door

machines of computers

en

computerprogramma's.

Vraag

Welke vormen van robotisering kent u?– Robotic Process Automation (RPA)

– Artificial Intelligence (AI)

– Machine Learning

– Invoice Processing

– Document Capture

Wat is het verschil tussen RPA en AI?

RPA vs AI

Robotics by KPMG

Evolutie van Robotics

Landschap van robotics oplossingen

Doctor Watson

RPA by PWC

Robotic Process Automation

Digitale

medewerkers

Mate van automatisering

Mogelijkheden voor

Robotic Process

Automation

Wanneer RPA?

Repeterend, handmatig werk

Systeemintegratie niet mogelijk– Technisch

– Kosten

Korte time-to-market

GDPR: de “forget” robot

RPA versus Capture

Ricoh en Kofax Kapow

Internationaal erkende RPA oplossing

Grote organisaties in Nederland gebruiken al Kapow

Ricoh en Kofax al bijna 20 jaar partners!– Ricoh Nederland heeft meer dan 200 klanten die Kofax gebruiken

– Kapow is onderdeel van de Kofax Total Agility suite

Kofax Kapow EnterpriseImprove your operations with a Server RPA Platform

Diederik Quant – Senior Sales Engineer

Kapow intelligent bots part of a broader Kofax solution offering

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Mobile

Analytics

Robotics Transact digitally

eSignature

& signature

verification

Customer

communication

management

Automate processes

Case

management

Workflow &

process

automation

Capture information

Multichannel

capture

Extraction &

verification

Content

management

Search

Manage content

Insurance Financial

services

Government Healthcare Retail Manufacturing Business process

outsourcing

Education

Kofax Kapow - Intelligent robots for all business needs

Web Robots

Acquire and integrate

hard to reach external

web data

Data Robots

Accelerate consolidation

of applications

(migration) and

optimization of content

Process Robots

Integrate sources, &

automate information-

driven activities

One Product many practices

No coding design environment

At a fraction of time it takes integration projects

One Product many practices

No coding design environment

At a fraction of time it takes integration projects

Kofax Kapow RPA – Many use cases

Cross-Industry

Information &

Services Provider

Competitive intelligence and

price monitoring

Brand monitoring and fraud

protection

Data aggregation

Screening and risk

management services

Equity research

Compliance and risk

management

Web Robots

Cross-Industry

Logistics

Healthcare

Banking

Insurance

Finance and accounting

Sales operations

Reporting

On- off boarding

Patient eligibility

Physician credentialing

Customer service

Mortgage lending

Compliance reporting

Customer service

Claims processing

Compliance reporting

Customer service

Order scheduling and tracking

Invoicing and credit

collections

Researching loads

Manufacturing

Supply chain automation

Retail, Travel

Website A-B Testing

Website 401 Testing

(Batch) product updates

Financial Industry

Data quality

Batch data modification

Finance and accounting

Sales operations

Content Migration

Data validation

Cross-Industry

Banking

Process Robots (RPA) Data Robots

Kapow server based RPA

“Intelligent

Software Robots”

Agile development

No coding

Web services

and API’s

Email

Excel

Digital PDF’s

Terminals

Databases

Data files

Web based

Systems

PDFPDFXML

Kapow server based RPA and Device Automation

Kofax Kapow Device Automation Kofax Kapow Server based RPA

“Intelligent

Software Robots”

Agile development

No coding

Kapow

agent

PDF

XML?

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Competitive intelligence – Customer sentiment and pricing

Competition /

Open Sources /

Social Media

Analyses /

Update Portal

Own pricing

Product data

• Prices

• Sentiment

• Availability

Automated Process

• Exception Handling

• Downloading orders

• Customer interaction

• Tracking

• Updating portals

• Order management

• Audit trail

• Bidding

• Compliance management

• Quotes

• Collections

• Customer Services

• Invoice & billing management

• Customer On boarding

• HR Automation

Bu

sin

ess P

art

ne

rs

Replicate Human Behaviour

API Integration,

EDI, XML

Logistics – What Kapow can do for you

SPAR NORD – Optimizing processes

Challenges:

Time consuming and expensive manual processes: Conversion

of mortgages, Interest Purchase, Sales process, etc.

Manual tasks of about 30 min length per task, several times a

day

Results:

Kapow automated these manual processes.

Saving the equivalent of 50 people’s manual work.

More agile process

Better and faster service

Reduced cost

Spar Nord Bank A/S

(OMX: SPNO) is a bank

based in North Jutland,

Denmark.

Spar Nord Bank is now

saving the equivalent of

50 people’s manual work

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ABN AMRO – Customer Due Diligence

The Challenge:

ABN AMRO must carry out extensive Customer Due Diligence (CDD) and Know-Your-Customer

(KYC) checks.

Previously, the bank relied on manual methods to complete these investigations.

ABN AMRO found that the cost and effort of ensuring compliance was fast becoming

unsustainable.

The Solution:

ABN AMRO used Kofax® Kapow™ to automate data-gathering processes linked to CDD and KYC

investigations.

Kapow robots will trawl the group’s internal systems and databases, as well as external sources, to

verify the customer’s identity and confirm that they are not linked to any illicit activity.

Results:

2 minutes to complete data-gathering work that previously took up to 25 minutes.

Cuts costs and reduces risk of regulatory non-compliance with fast, accurate customer checks.

Frees up highly skilled analysts for more strategic work: boosting employee satisfaction and

retention.

ABN AMRO Bank N.V. is

a Dutch bank with

headquarters in

Amsterdam.

Integrated Internet data feeds for the award-

winning 3G MMI in-dash navigation system

Business Drivers

Deliver real-time data feeds—entertainment,

restaurant, weather—to the dashboard of every new

Audi A8

Multiple data vendors needed to provide custom APIs,

but late deliveries jeopardized the launch

Solution and Results

Built 7 data feeds with Kapow in only one week

Allowed Audi to change vendors as needed,

eliminating risk and lowering cost

Audi: German Automobile Manufacturer

Audi has Built 7 data

feeds with Kapow in only

one week. This Allowed

Audi to change vendors

as needed, eliminating

risk and lowering cost

Hundreds of hours saved per month by

eliminating manual quoting and invoice

processing

Business Drivers

Key suppliers were not providing established B2B

interfaces for quoting and invoicing resulting in hundreds

of hours of manual work

Solution and Results

Expect to save 850+ hours per month of manual work

required to process quotes and invoices

Shortened the cycle time, assuring 100% data accuracy

and increasing customer and employee satisfaction

Arrow Electronics: Global Provider of Products & Solutions

29

Manufacturing