13-Pmp Professional Responsibility Pmbok v4

7/28/2019 13-Pmp Professional Responsibility Pmbok v4

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PMP Examination Preparatory Course

Topic: Professional Responsibility

Version 4.0


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2009 Capgemini - All rights reserved 1

PMP Workshop | Financial ServicesAll work described was performed by Capgemini or a Capgemini affiliate

Professional Responsibil ity - Teasers

Scenario

One of your Team Members is appearing for his Post Graduate Degree inComputer Applications from a leading institution in India through

Correspondence. He is in his final semester and is expected to undertake aproject and submit a project report in order to submit his degree. He hasrequested you to be his official mentor. He comes to you one day before thesubmission of his Project report is due and requests you to sign it. You go thruthe material and discover to your surprise that he has used the business and

technical ideas (even the programs) from the client project which you areheading. What would you as a Project Manager do in this case?

A. Refuse to sign the report

B. Ask him to use the concepts but give a different title to the project

C. Report him to the leadership

D. Sign the report as it is late but ask him to refrain the next time


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Scenario

One of your Team Members is on a staff augmentation assignment to the clientsplace onsite. His client manager asked him to move a fix to production by the

evening. As this team member didnt have production deployment access rights,the client manager provided his ID and password and asked him to do theneedful. This act was in violation of your company policy. However, this was nota strongly defined rule in the client organization. During a casual conversationwith your team member three months later, you come to know what has passed.

What would you do?

A. Do nothing as it is too late and there werent any production issues which werereported

B. Fire the team member

C.Talk to the client manager and determine the facts

D. Ask the client manager to regularize the event as a one time exception

Subsequently what would you do?


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Scenario

You walk over to a team member and accidentally notice him exchanginginformation over E-mail about the internal affairs of another project withan associate who belongs to that project. As noticed from the CC list, it isclear that your team member wishes to spread this to his other friends.You ask the associate to

A. Refrain from the act once and for all

B.Take Disciplinary Action

C. Bring this to the notice of the other Project Manager

D. Do nothing as this doesnt impact your project

How differently would you deal with if Internal affairs were to be reworded

as problems?


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Scenario

You are at a customer location. The customer likes your work and givesyou a gift before his team. You

A. Accept the gift

B. Decline the gift

C. Recommend somebody else from the clients team for the gift

D. Decide based on the monetary value of the gift

What if the gift were an award instead?


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Scenario

You are at a customer location. The customer asks you to bring yourorganizations Quality Management System to his organization and implement it

in the project also using your organizations forms and templates. This is to avoidthe customer re-inventing the wheel. You

A. Do as advised by the customer

B. Consult your manager

C. Do not agree to do as advised by the customer

D. Mention that your organizations artifacts are proprietary and he needs to payfor the same

E. Mention that your organizations artifacts are proprietary and you need toconsult your leadership

What if the customer were to ask you for bringing your organizations best

practices instead of the QMS?


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Professional Responsibil ity

Hot Topics

Individual Integrity

Contribute to PM Knowledge

Professionalism

Ethics

Responsibility

Enhance Competencies


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Ensure individual integrity and professionalism

Accurately and completely represent information. Never lie, mask orconceal information

Maintain company and client confidentiality

Respect IP, copyrights and patents

Dont fall prey to bribes Watch out for veiled bribes

Do the right thing even when nobody is watching

Respect law of the country in which you are working

Co-operate with PMI on ethics and violations

Report violations Do not put your needs before the projects

Ensure that processes are followed


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Contribute to PM Knowledge base

Share knowledge

Carry out research in the area of project management

Publish papers

Build the capabilities of colleagues

Advance the profession

Enhance personal professional competence

Understand personal strengths and weaknesses

Learn from best practices in the industry

Plan your professional development By deciding to take the PMP exam youhave taken a step in the right direction

(Best practice in one of the organizations Managers forum where leadershipfrom other companies were invited to talk)


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Balance stakeholder interests

Identify all stakeholders upfront; Understand their needs

Resolve stakeholder needs upfront Conduct interviews, brainstormingsessions; Use conflict resolution techniques

Do not start the project without a project charter and preliminary scopestatement

When conflict comes up during a project, review the conflict vs theproject charter, scope statement and the T-C-Q constraint (in otherwords also called the xxx constraint)

Have the courage of your conviction to say No


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Interact with all stakeholders in a professional manner:

Respect the needs of all groups working with you e.g. IT, Asset

Management, People Processes, Staffing etc Respect the individual. Never make the individual lose face before

others

Own responsibility and never put the blame on your team

Respect cultural differences

Never speak in regional language (Agree?!!!!)

Find out the preferred communication requirement of your stakeholders

Question : Is your team a stakeholder? Why?


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Review Questions Time

Review Questions


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www.capgemini.com/financialservices

Thank You

13-Pmp Professional Responsibility Pmbok v4

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