TAr ooAN CONG NGI-III;J'- vrEN THONG QUAN IX)!TONGc6NGTYM~G LUOl VIETIEL

&3: 3gb~ /BC-VTNel-KT

CONG IIDA xA H<)ICliO NGHiA VItI' NAl\-DQcI~p- TI)' do -11:.11111 plnie

Ha Nri, ngG)' A9 thang f 0 nam 20 f 9

KET QUA TV KIEM TRA D!NH KY CLDV V[EN TIIONGDjch vI}di~n thm.•i trcn m:)ng vi~n thong di di}ng lI1~td5t

QU)' III nam 2019

Kfnh gLl'i:C~ICVi~n thong.

\. DO'nvi dliu m8i v~ quan Iy ch5t Itn.l'ngdjch VI}vi~1Jthong:- Ten dan vj: T6ng Cong Iy M\1ng luai Viettel - Chi nhanh T~p do;'lI1Congnghi~p - Vi~n Ihong Quan dQi.

- Dia chi: Toa nha Thai Binh - Ng6 !9 Duy Tan - du Gi~y - Ha NQi.- Di~n tho\1i: 024-62692285.

2. DO'nvi I~p ban k~t qua t\r kiem tra dinh ky ch5t Itn}'ng djch V\Ivi~n thong:- Phong Ky thu~t - T6ng Cong ty M\1ng luai Viettel.- Dia chi: Toa nha Thai Binh - Ng6 19 Duy Tan - C~u Gi~y - Ha NQi.- Di~n tho?i: 024-62692285.

3. K~t qua tl}' kiem tra3.1. Vi~c tuan thu "Quy dinh v~ quflI1 Iy chfit lugng djch vv vi~n thong":3.1.1. Cong b6 ch5t IUQ'l1g dich vv:- Oii gui h6 sa cong b6 chfillugng d&nco quan quan Iy nha nuac v~ ch~t lugngdjch vv vi~n thong, ngay gLri: 05/10/2018.

- Dii cong b6 "Ban cong b6 ch51 lugng djch V~Ivi~n thong" Iren websile:http://www.vietteltelecom.vn. Ngay cong b6: 18/1 0/20 18.

- Niem y~t "B:'111cong b6 eh~t lugng dich vv vi~n thong" t?i cae di~m giao dieh:+ T6ng s6 dia ban tinh, Ihanh ph6 tr~c thuQc Trung uang dugc ki6m tra: 03.+ T6ng s6 diSm giao djch tn~n cac dia ban dugc kiSm Ira: 3 I cu'a hang.+ Dii niem y&tt?i t5t ca cac diSm giao dich Iren cae dia ban dugc ki&m tra.+ Ngay hoan thanh: 18/10/2018.

- Co s~ thay d6i v~ tieu chuiin ap d~lIlg hoi.ic co b~t ky s~r thay d6i nao v~ nQidung cong b6 so vai I~n cong b6 tmac: Khong co thay d6i.

3.1.2. Bao eao chfit lugng dich vv:- Baa cao dinh ky: Oii baa cao. Ngay baa cao: 19/1 0/20 19.- Baa cao dQt xu5t Iheo yeu du cua co quan quan Iy nha nuac: Khong co yeudu baa cao dQt xufit.

3.2, Do ki~m thlJc t€ ch~t lugng dich vv:- S6 tinh, thanh ph6 trlJc thuQc Trung uang rna doanh nghi~p co cung cap dich

vv: 63.- S6 dia ban tinh, thanh ph6 trlJc thuQc Trung uang dugc do ki~rn: 03, g6rn

cac tinh, thanh ph6 trlJc thuQc Trung uang co ten sau day: C~n Tho, B\lCLieu, Ca Mau.

- S6 dja ban tinh, thanh ph6 trvc thuQc Trung uang co mtrc ch~t lugng dich vvphil hgp muc ch~t lugng da: cong b6: 03, g6rn cac tinh, thanh ph6 tr~rc thuQctrung uang co ten sau day: C~n Tho, B\lC Lieu, Ca Mau.

- S6 dia ban tinh, thanh ph6 trvc thuQc Trung uang co mtrc ch~t lugng dich vvkhong phil hgp mtrc ch~t lugng da: cong b6: O.

4. S5 ban chi tieu chilt IU'Q'ngtl}i dia ban Hnh, thanh ph5 tql'c thu(lc Trungu'o'ngkern theo K~t qua t\1'ki~rn tra dinh ky chilt IU'Q'ngdich vI} vi~n thong:03 ban/03 Hnh.

No"i ,,!I{ill:- eve v i~n thong;- L'IU: VT, KT; Q.Anh 02.

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2

KET QuA Tl.r DO KIEM CHi TIEU CHAT LU'QNGDleH VI) DltN THO~I TREN M~NG VIEN THONG DI DONG M~T DAT

Quy III nam 2019T:,i dja him tinh, thanh phil: cfin ThO'

(Kem theo Kilt qua W kiilm tra. i/o kiJm. i/anh gia dillh kY duit ht(lIIg dieh v(/ viall thong 56 /BC-VTNet-KT Ilgay thang lO lIam 20/9elia T6ng Cong ty Mang /ltlyi Vielte/)

s6 hrqng mau toi

QCVN 36:20151l\11i'c doanh thi~u phai do ki~m S6 Ilf(}"ngm~u IJhlfong phap xac

MITC ch~t

1'1' Chi lieu ch~1 luvng dich vI' nghi~p cong theo quy djnh t~i hrqng Ih\fc I~ 1' •••.danh giaBTTTl' bb QCVN

do ki~m thlfc t~ dinh d.,t dul}'c

36:2015IBTTTl'

I DQ sAn sang ella ml;lng vo tuy~n >95% >95% 100.000 m~u 186.155 I11~U Mo phung 99,76% Phil hQ1J

2 1'5' I~ cu(lc gQi dugc Ihi~1 l\ip thanh cong >98% >98% 3.000 cu(lc 3.252 cu(lc Mo phong 99,88% Phil hQ1J

3 Ty I~ eUQe gQi hi rai <2% <2% 3.000 cu(lc 3.248 cUQc Mo phong 0,06% Phil hQ1J

4Ch~1 IUQ"UgIho~i (tY I~ % ,5 CUQCgQi co di~m ch~t ~90% ~90% 3.000 cUQc 3.248 cu(lc Me ph6ng 98,68% Phil hgp

IUQ"Ugtho~i Urn han ho~c bang 3,0)

D(I chinh xac ghi cuoc: So sanh tnre tii:p 56 li~u

5_Ty I~ cUQe gQi hi ghi cuoc sui SO,I% ::;;0,1% 10.000 cUQc 10.574 cUQc cae eUQegQighi eucre t\Ii 0%

t0ng. d<iiVicttcl vo; s61i~u Phil hgpcae euQc gQimil phong do

_Ty I~ thai gian dam thof.li bi ghi cuoc sai ::;;0,1% $0,1% 10.000 cUQc 10.574 cUQc may do ghi l\Iitrong thCri 0%gian do ki~m

1'5' I~ cUQcgQi bi linh cuoc, l\ip hoa dan sai:

6 _ Ty I~ cUQc gQi bi tinh cuoc sai ,,0,01% $0,01% 10.000 cUQc 21.\62 cUQc So sanh hoa don eucre 0% Phil hQ1J

_ 1'5' I~ cUQc gQi bi l\ip hoa dan sai <0,01% <0,01% 10.000 cUQc 10.588 cUQc ella cae thue bao tra sau 0%

Djch VII Irg giup kh:ich hang

_Thiri gian cung cAp dich VII Irg giilp khach hang bang 24 giir 24 giir 24 giir lrongPhil hQ1J

7 nhan cong Qua di~n thol;li. trong ngav lrong ngav Th\!c hi~n gQi nhan ngav

_ 1'5' I~ cUQc gQi toi dich VII Irg giup khach hang chi~m250 cUQc gQi 251 cu(lc ceng toi 56 di~n thol;li

nwch thanh eong va nh~n dugc tin hi~u tni (ai cua di~n ~80% ~ 80 % Irg giup khach hang 95,22% Phil hQ1J

thof.li vien trong vang 60 giay. . , , 'JY

Le Ba Tan

KET QuA TV DO KIEM CHi TliW CHAT LU'<}NGOIell vI) D1(':NTHO~I TltEN M~NG VIEN THONG DI nONG M~T nAT

Quy III nam 2019T~i dia bim Hnh, thimh ph6: B:,c Lieu

(Kem Ihea Kil qlla I"kiim Ira, aa kiim, aanh gia dinh ky clujl IU(J"ngdich V!I viJn Ihong .16 IBC-VTNel-KT ngay Ihang 10 //lim 2019clio T6ng Cong ty Mqng 1uai Viellel)

So hrQ'ng m~u toi Ihieu Mirc ch~t

IT Chi tieu ch~t Ilnlng dich VI}QCVN 36:20151 Mirc doanh phai do ki~m theo quy S&hrQ1lg m~u do Phuong phap xac IUQ1lgthlJc t~ TlJ danh gia

B1T1T nghi~p cong b& "inh I~i QCVN ki~m thlJc I~ djnh

36:2015/B1T1Td:,t dugc

I DQ s~n sang ella m<,1ngvo tuy~n >95% >95% 100.000 mii.u 204.412 m~u M6 ph6ng 98,41% Phil hgp

2 Ty I~ cuQc gQi dUQc thi~t I~p thanh cong >98% >98% 3.000 cUQc 3.321 cUQc M6 ph6ng 99,46% Phil hgp

3 TyI~cUQcg9i hi rai <2% <2% 3.000 cUQc 3.303 cUQc M6 ph6ng 0,09% Phil hgp

4Ch5t Iuqng tho<,1i(t)' I~% s6 cUQcgQi co di€m chat luqng 2:90% ;::90% 3.000 cUQc 3.303 cUQc Mo phong 99.18% Phil hgptho~i l<'mhao ho?c bang 3,0)

DQchinh xac ghi cucrc:So sanh true ti&p :'>& lieu

_Ty I~ cUQcgQi bi ghi eucre sai ~O,l% ~ 0.1% 10.000 cUQc 10.596 cUQc cae euOc gQi ghi eooc tiii 0%

5 tbng doiiViettcl \'tli s3 li~u Phil hgpcae euOc gQi mo phong do

_Ty 1~lhili gian dam tho<,1ihi ghi eucrc sai <0,1% ~O.l% 10.000 cUQc 10.596 cUQc may do ghi lai trong thai 0%gian do ki~m

Ty I~ eUQcgQi bi tinh cucre. I~p hoa dan sai:

6 - Ty I~ cUQegQi hi tinlt eucre sai " 0,01% ~O.OI% 10.000 cUQc 28.509 cUQc So sunh hoa dan euoe 0% Phil hgp

- TY I~ eUQcgQi bi I;j.phmi dan sai :::0.01% ~O,OI% 10.000 cUQc 17.91\ ClIQC ella cae thuc bao tra sau 0%

Dicit Vl,I trQ giup khach hang

_Thai gian cung cdr dich V\I tr<;1giup khach hang b~ng 24 gio 24 gio 24 gio lrong Phil h(1p

7 nhan eong qua di~n tho<,1i. trong ngay trong ngay TI11,!ehi~1lgQi nhan ngay

- Ty 1~cuQc gQi to; dich \'l,I tr(J giup khach hang chi~m250 cUQe g9i 25\ ClIQC cong toi s<3di~n tho<.li

InQch tha.nh cong va nh~n dUQ'etin hi~u tni lui eua di~n ~80% ~80%lrg giup khach hang 98,80% Phil hgp

thoi,li vicn trong vang 60 giay. 'Y

KET QuA TU' DO KIEM CHt TIEU CHAT LUONGO!CH VI) meN THO~I TRF.N M~NG VIEN THONG DI nONG M~T nAT

Quy III nam 2019T:,i dja him tinh, thanh ph6: Ca Mau

(Khn theo K,il qua I(f kidm Ira, aDkidm, aanh gia aillh IcYcluJt luring dieh V(I viln IhOng s6 IBC-VTNel-KT ngay thang 10 nam 2019clia T6ng C6ng ty Mr;mgIzrai Viellel)

So hrgog rnau toi

QCVN i\hrc doanhthi~u phai do ki~m s6 hrgng miu

PhU1J1lg ph:lp x:lcMtfc ch~t

TT Chi tieu ch~t hrqng dich vy theo quy (tinh t~i do ki~m thy'c hrQ'ng Hurc t~ 1"'" d:lnh gi:l36:20 IStBTm nghifp cong b6 QCVN l~

dinh d~t dlJ'l}'c36:201SIBTTTT

I f)Q sAn sang eua lTIi;1ngvo tuy~n >95% >95% 100.000 m~u 197.922 m~u M6 phong 98,29% Phil h91'

2 Ty I~cUQc g9i dugc thi~tlaP thanh c6ng >98% >98% 3.000 cUQc 3.218 ClIQC M6 phong 99,88% Phil h91'

3 TY I~cUQc g9i bi rai <2% ::;2% 3.000 cUQc 3.214 cUQc M6 phong 0,09% Phil h91'

4ChAt lugng Iho~i CtY I~ % s6 cUQc g9i co di~m chAt ~90% 2:90% 3.000 ClIQC 3.214 cUQc M6 phong 96,64% Phil h91'lugng tho~i 1611 hem ho~c bing 3,0)E)Qchinh xac ghi clJ'ac:

So sanh 1nrc 1i~p sc\ lieu

- Ty I~cUQCgQi bi ghi cucrc sai ~O,l% ~O.I% 10.000 ClIQC 11.233 cUQc cae euoe gl)i ghi eucre ll,li 0%5 16ng dj,i VicUel VO; s() Ii~u Phil h91'

eae cUQc gQimo phOng do

* Ty 1~thai gian dam thoi;1ibj ghi cucrc sai ~O,l% ~O.I% 10.000 cUQc 11.233 ClIQC may do ghi Il,litrong 1hm 0%gian do ki~m

Ty I~cUQc gQi hi tinh cucre, I~phoa dan sai:

6 - Ty I~cUQe g9i bi tinh cucrc sai <0,01% <0,01% 10.000 cUQc 31.408 cUQc So sinh hoa don clIlre 0% Phil h91'

- TY I~ cUQc g9i bi laP hoa dem sai ~0,01% ::;0,01% 10.000 cUQC 20.174 cUQc eua cac thue haa tni sau 0%

Djch v~ trg giilp khach hang_ ThiJi gian cung cAp dich v~ lrg giup khach hang bing 24 giiJ 24 giiJ 24 giiJ lrong

Phil h91'

7nhan ronu Qua dien thoaL lrong ngav trong ngav Th\fc hi~n g9i nhan ngav

_ Ty I~ cUQc g9i tai dich v~ Irq giup khach hang chi~m 250 ClIQC g9i 251 cUQc cong tcri s6 di~n tho;;ti

m;.tch thanh eong va nh~n dlfgC tin hi~u tra loi cua di~n ~80% ~ 80 % lrg giup khach hang 99,60% Phil h91'

tho;.ti vi en trong vong 60 giay.KT. TONG GIAM DOC I'"