Naveen Kumar MEmail: naveenkrm7@gmail.com Tel:+91-9740085307

Career Objective

To be associated with a progressive organization that gives scope to apply my knowledge and skills and to be a part of a team that dynamically works towards growth and achieving the goals of the Organization.

Profile

A versatile and dynamic professional with around 8years of progressive experience in Backup, VMware, Windows server administration, and IT Helpdesk. Good expertise and experience in implementing and administering of CommVault Backup technologies, Virtualization and Server administration. Skill set

Backup Technologies : CommVault Simpana 10.0, Fujitsu BaaS.

Virtualization

Server Administration

:

:

VMware, Hyper-V.

HP Blade matrix Enclosure C7000, Fujitsu Primergy RX300/S6/S7/RX600 S6, Windows server support 2003, 2008 and 2012.

Certifications

Certificate NameCommVault Certified Backup professional

Certificate NumberCVCP1002014103108

Effective From31 st Oct 2014

ITIL® Foundation Certificate in IT Service Management

1302#311813401 24th Nov 2013

Professional Trainings Attended

Leadership Development Program(Timken) 2014Certified Transition Manager(Fujitsu) 2016

Employment Summary

Employer : Fujitsu Consulting India Pvt LtdDesignation : Senior Technical ConsultantDate of EmploymentClient

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May 18th 2015 - Till DateFujitsu America Inc.

Role : Sr. Technical Consultant – CommVault Employer : Timken Engineering & Research India Pvt LtdDesignation : Analyst – Server systemsDate of EmploymentClient

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April 15th 2010 – May 15th, 2015Internal project.

Role : CommVault backup and Server admin.

Employer : IBM India Pvt LtdDesignation : Technical Support IT service deskDate of EmploymentClient

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September 7th 2009 – April 13th, 2010DOW Chemicals.

Role : Providing technical support for IBM clients.

Employer : Sitel Operations Pvt LtdDesignation : Technical Support IT service deskDate of EmploymentClient

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July 7th 2008 – March 3rd, 2009People PC.

Role : Providing technical support for Sitel clients.

Experience handling team

Lead backup team of 5 in strategic and tactical directions. Workload prioritization, perform backup hardware and software assessments. Monitoring ticket queue and make sure it is assigned to team members before SLA breach. Scheduling weekly team meeting with onshore and offshore team members to discuss on

critical issue and P1 tickets. Preparing shift rosters for team members to cover 24/7. Working and making sure that enough of staffing is available in shifts like 6AM-3PM, 2PM-

11PM and 10PM-7AM. Arranging technical and non-technical trainings for team members. Attending CAB meeting on a regular basis to get change request approved. Training new joiners about the backup setup and to troubleshoot issues. Creating access for new joiner in all CommServ and storage environments. Extensive knowledge of CommVault Simpana V9/V10 and Fujitsu Backup as a service. Detailed knowledge and implementation experience of numerous tape hardware solutions,

deduplication systems including EMC Data Domain, and CommVault Simpana internal deduplication.

Functional Areas of Expertise

Experience to provide L2/L3 support on Backup infrastructure. Knowledge on CommVault. DB, Log etc.

Installation of CommVault Simpana 9.0 Media Agent, I-data Agents (File system, SQL, Oracle, SAP, SAP for oracle, DB2, VM Ware, Exchange, Cloud Monitoring Servers) on Windows and Unix servers for scheduling backups and restoration of File System, Oracle Data Base, MS SQL Data Base Servers.

Performing media management activities. Performing Disk based backup jobs. Have good knowledge on Tape library and DataDomain. Configuring library robot and tape drives. Restore the backed up data as per the request. Configuration and scheduling of backups as per defined backup policy. Troubleshooting and resolving CommVault backup related issues and problems. Taking daily backups of more than 55000 servers on Media Tapes, VTL, NAS Storage

Device, and EMC Storage Device. Also doing media management according to the business / clients. Configuration of VTL and Magnetic Tape Drives for daily backups of servers. Managing Daily, Scheduled, Full, Incremental and differential backups of all servers. Managing Mail server backups, Archive backups and restoration of mails as per user’s

request. Handling and resolving Incidents, Service requests and Change requests and all other Activities as per the SLA on Fujitsu Triole ticketing tool. Handling tickets of Change, Service Request and Incident Management processes as per

ITIL procedure.

Generating weekly, monthly backup reports as per client requirements to make sure backup success rate of 99.98%.

Guiding junior team members to perform day to day backup activities. Handling weekly team meeting with onshore team and management. Monitoring and troubleshooting backups involving multiple backup tools (DPM, Veeam,

Backup As A Service (BAAS)). Upgradation of Commvault Simpana version 9 to Simpana version 10.

Analyst – CommVault Administrator in Timken

Maintaining CommVault Simpana backups (version 10) for servers and clients. Configuration of Data store (Maglib’s), Tape drives libraries ETC. Installation, Configuration and Administration of CommVault iData agents for file servers,

Exchange servers, SQL, Oracle Database servers, VMware servers, Linux, UNIX servers. Day to day operations of enterprise CommVault environment including upgrades, roll-outs

and new backup projects DR restoration of critical servers and checking the data integrity Configuring Data aging, retention periods, Auxiliary copy, Dash copy and synthetic full

backup’s rules as per the requirement. Analysing logs for backup and restore failures and fixing the issue. Performing of onsite and offsite tape rotation activity.

VMware support

Create, configure, migrate, manage, and monitor virtual machines and virtual appliances. Manage user access to the VMware virtual infrastructure. Use vCenter Server to monitor resource usage. Implement VMware vSphere High Availability and VMware vSphere Fault Tolerance. Use VMware vSphere Update Manage to apply ESXi patches. General server administration which would include, Server maintenance, applying patches

and hot fixes, providing shares and generate server uptime reports. Performed Proof of Concepts (POC’s) for few customers like Moet and Hennessey (MHIS)

and was successfully in proving them.

Support IT Helpdesk

Trainer for the help desk team. To coach the team members on the various process involved in IT Helpdesk.

Troubleshooting for Desktop, Laptop & Printers issue remotely over the phone. Maintaining Active Directory for Resetting Password and changing account information. Taking remote control to the user account and resolving the issue using LiveMeeting. Resetting password for SAP, Mainframe, RSA, and Active Directory. Configuring and troubleshooting for email client like Outlook. Troubleshooting for Internet issues, web browsers and intranet issues. Contacting the right resolver group regularly to make sure that the issue is resolved at the

set time.

Academic Credentials

MSc(IT) Sikkim Manipal University June-2014

B.C.A R.B.A.N.M’S First Grade College, Bangalore

July-2008

PUC Pre University Board Of Education, Bangalore

April-2004

SSLC SSLC Board Of Education, Bangalore May-2002

Personal Details

Date of Birth 10th July 1985. Marital Status Married. Languages Known English, Hindi, Telugu, Kannada and Tamil.

Passport Details

Passport Number H8208743 Passport Validity 04th Nov 2019.

Personal Interest

Hobbies Listening to Music, Cycling and playing football.

Achievements Timken ABC Award (Above and Beyond call award)

Contact Details

No.313, 7th cross, Jai Jawan NagarSubbana Palya Banaswadi (post)Bangalore-560 043Tel : +91-9740085307 Email: naveenkrm7@gmail.com

Place: BangaloreDate: (NAVEEN KUMAR. M)