Group 1Nguyen Diem Phuong AnhLuong Truc ChiNguyen Nguyet Minh

1. General information 2. Facilities & Services 3. Cleanliness & Comfort4. Room type & Size 5. Restaurant 6. Staff 7. Customer care

Content

1. General Info• Fraser Suites Hanoi is a 5-

star hotel• Add: Syrena Tower at 51

Xuan Dieu Street - Quang An - Tay Ho District

• A prime address for tourists• offers a quiet relaxation from

the bustle of the city• The well-appointed Gold-

Standard serviced residence

Car Park

Babysitting services (upon request only)

Complimentary daily scheduled bus shuttle to commercial districts and shopping centres

Complimentary Breakfast

Complimentary daily local newspaper

Restaurant & Cafe

Room service

24-hour reception

24-hour maintenance

24-hour security & TV surveillance

Concierge services

Money changer

Transportation services

Daily housekeeping service (except Sundays & Public Holidays)

Laundry and Dry Cleaning service

2. Facilities & ServicesServices & offerings

Leisure amenities

• Outdoor resort-style swimming pool & Jacuzzi

• Outdoor Children’s wading pool

• Children outdoor playground and indoor playroom

• Fully equipped 24 hour gymnasium, steam bath facilities

• Library Lounge

• The Retreat – an award-winning business meeting facility infusing business with pleasure

• Business and Secretarial services

• Conference room

• Broadband or Wireless internet access

Business complements

Clean public areas

- Vacuum corridor

- Clean lifter area

- Clean exit stairs

- Check flowers and ornamental plants

- Scrub and clean glazing, glass and window,…

Cleanliness

3. Cleanliness & Comfort

Clean all shared hotel surfaces with a sanitizer. Here’s a checklist of surfaces to santize:Telephone HandsetsTelephone KeypadsTelevision Remote ControlCabinet HandlesDoor KnobsHotel PensLight Switches (on the Wall and Lamps)Bathroom Sink Faucets/Faucet HandlesBathroom Toilet HandleToilet SeatBathtub

Remove the bedspread

Clean bedroom & bathroom

• Magnificent unobstructed view

• Innovative concepts

• A resort-style swimming pool, well-equipped 24-hour gymnasium, café & children’s outdoor & indoor play areas are located within the complex

• Each apartment comes with separate living, dining, kitchen and bedroom areas

Comfort

The features include:•Air-conditioning with individually-controlled thermostats•Exclusive elevator access to apartments with security keycard system •Modern and well-equipped kitchen - Gas/Electric Hob and Electric hood- Refrigerator- Microwave oven and Built-in Oven- Electric rice cooker- Electric kettle•Comprehensive home entertainment system: - LCD TV- Satellite, cable network – local and international TV channels DVD player- Audio system•Wireless and Broadband internet access•Direct-dial telephone with voicemail•Cordless phone•In-room personal safe•Bathroom amenities•Steam iron and ironing board•Washing machine and dryer•Welcome amenities•An optional selection of lifestyle packages

Studio

4. Room Type & Size

One , Two, Three Bedroom Deluxe

Three Bedroom

Executive

Apartment Type QuantitySize Daily Rate

Monthly Rate

(Sqm) (VND) (VND)Studio 14 40 3,465,000 75,600,000

One Bedroom Deluxe 32 55 4,200,000105,000,00

0

One Bedroom Premier 2 70 5,250,000117,600,00

0

Two Bedroom Deluxe 32 105 7,350,000132,300,00

0

Three Bedroom Deluxe 64 125 7,980,000144,900,00

0

Three Bedroom Executive 32 156 8,820,000157,500,00

0Three + One Bedroom Deluxe Duplex

4 285 16,800,000241,500,00

0Three + One Bedroom Executive Duplex

4 293 17,850,000262,500,00

0

Penthouse 2 569 31,500,000420,000,00

0

Fraser Suites Hanoi - Rates

5. Restaurant

• Restaurant serve buffet breakfast (surcharge) from 6:00 - 10:00 a.m

• Restaurant in the campus serve also breakfast, lunch and dinner

• Delivery to room (limited time)

We were a long-term residence and we lived in a three-bedroom apartment with our dog for three years. We had a great stay thanks to all the staff of Fraser Suites there. Ha Noi is where receiving a good or minimum standard of service can be difficult. It is also a place with a lot of hassle for doing regular things like shopping, or getting a taxi, etc. That is why Fraser is a very good place to stay for someone coming to Ha Noi for a long-term stay, or even for a short trip. The room is clean, well-taken care of, and well-equipped with modern facilities, and it also has a gorgeous view if the room is facing the lake.

We did not have any major problems while staying there, but everyone (front office staff, engineers, guards, and management) was very helpful and quick to respond to our requests whenever we needed something. They were people that we could rely on.

Finding a nice place to stay in Hanoi in terms of the infrastructure (building, modern rooms) is not very hard. But finding a nice place with well-trained staff who understand and respond to your needs is very difficult. For anyone who do not want to face hassle after coming back to your room, Fraser Suites is highly recommended.

We were a long-term residence and we lived in a three-bedroom apartment with our dog for three years. We had a great stay thanks to all the staff of Fraser Suites there. Ha Noi is where receiving a good or minimum standard of service can be difficult. It is also a place with a lot of hassle for doing regular things like shopping, or getting a taxi, etc. That is why Fraser is a very good place to stay for someone coming to Ha Noi for a long-term stay, or even for a short trip. The room is clean, well-taken care of, and well-equipped with modern facilities, and it also has a gorgeous view if the room is facing the lake.

We did not have any major problems while staying there, but everyone (front office staff, engineers, guards, and management) was very helpful and quick to respond to our requests whenever we needed something. They were people that we could rely on.

Finding a nice place to stay in Hanoi in terms of the infrastructure (building, modern rooms) is not very hard. But finding a nice place with well-trained staff who understand and respond to your needs is very difficult. For anyone who do not want to face hassle after coming back to your room, Fraser Suites is highly recommended.

6. StaffingFraser Suite's staffs are professional, dedicate and friendly. They get many good review on websites about travel and hospitality.Here is a review from a guest for Fraser Suite's staff on tripadvisor.com: “Great place with very friendly and helpful staff”

7. Customer Care

Fraser Suite provide a caring service called "Fraser Care“

Great location, superb service and seamless access to everything you need

– they’re right here at Fraser Suites Hanoi.

Conclusion

Tks for watching

& listening