AIS MODel 1

8/2/2019 AIS MODel 1

1/18

GROUP 1

Enumeration:

Give the most common add-on modulesprovided by ERP vendor: 7

Customer relationship management(CRM) software

Customer self-service (CSS) software Sales force automation (SFA)

software Supply chain Management (SCM)

software Product lifecycle management (PLM)

software Supplier relationship management

(SRM) software Other third-party modules

What are the four W's to be considered incollecting and recording data?

Who What Where When

Give the steps for the Order-to-CashProcess

Pre-sales activities Sales order processing Pick and pack Shipping Billing Payment

Give the steps for the Purchase-to-PayProcess

Requirements determination Purchase order processing Goods receipt Invoice verification Payment processing

Multiple Choice:

1. Software Packages that can be used forthe core systems necessary to supportenterprise systema. Enterprise ResourcePlanning c. CustomerRelationship Managementb. Customer Self-service d.Sales Force Automation

2. Can help make it easy for a customer todo business with a organization and tomake customers feel that they are dealingwith unified organization (refer to #1choices)

Ans. C

3. Its an extension of CRM software (referto #1 choices)

Ans. B

4. Automates sales task such as orderprocessing, contract management and etc.(refer to #1 choices)

Ans. D

5. Manages the interactions with theorganizations that supply the goods andservices to an enterprisea. Supplier RelationshipManagement c. SupplyChain Managementb. Product LifecycleManagement d. SalesForce Automation6. Helps plan and execute the steps in anorganizations supply chain (refer to #5Choices)

Ans. C

7. Manages product data during a productslife (refer to #5 Choices)

Ans. B

8. An approach in designing and buildingenterprise systems in which business events


2/18

trigger messages to be sent by middle namebetween independent software modulesthat are completely unaware of each other.a. ER-System

c. SMEsb. Enterprise Systems ValueChain d. EDA

9. A chain of activities performed by theorganization to transform inputs intooutputs valued by the customera.EDA

c. Value Chainb.SMEs

d. Value

10. Created by performing the activities atlower costs and by enhancing differentiationof its products and services (refer to #9choices)

Ans. D

Essay:

Why must an organization expect theimplementation of an ERP to disruptoperations?

ANS:Successful implementation of an ERPrequires that many business processes bereengineered. Once done, everything isdifferent. If the organizational culture is notresponsive to the changes, many problemscan arise.

GROUP 2

Key Terms

Enterprise system (a.k.a.enterprise wide information systemsand enterprise information systems)integrates the business process functionalityand information from all of an organizations

function areas. Such as marketing andsales, cash receipts, purchasing, cashdisbursements, human resources,production and logistics, and businessreporting (including financial reporting).

Enterprise Resource planning(ERP) systems are software packagesthat can be used for the core systemsnecessary to support enterprise systems.

Customer relationshipmanagement (CRM) software buildsand maintains an organizations customer related database.

Customer self service (CSS)softwareallows an organizationscustomers to complete an inquiry, performa task (including sales), or troubleshoot

problems without the aid of anorganizations employees.

Sales force automation (SFA)software automates sales tasks such asorder process, contact management,inventory monitoring, order tracking, andemployee performance evaluation.

Supply chain management(SCM) software helps plan and executethe steps in an organizations supply chain,including demand planning; acquiringinventory; and manufacturing, distributing,and selling the product.

Product lifecycle management(PLM) software manages product dataduring a products life, beginning with thedesign of the product, continuing throughmanufacture, and culminating in thedisposal of the product at the end of its life.

Supplier relationshipmanagement (SRM) softwaremanages the interactions with theorganizations that supply the goods and

services to an enterprise. Middleware is a software product

that connects two or more separateapplications or software modules.

Application program interface(API) a means for connecting to asystem or application provided by thedeveloper of the application.


3/18

Enterprise applicationintegration (EAI) combine processes,software, standards and hardware to linktogether two or more systems and allowthem to operate as one.

Enterprise service bus (ESB)uses standardized protocols to let eventdriven applications communicate in a lessexpensive manner than can the tightlycoupled, synchronous EAI platforms.

Business process management(BPM) a concept mush larger thansystems integration, which provides acomprehensive method for integratingmanual and automated internal processes,applications, and systems, as well asintegration to external partners and

services. Manufacturing requirement

planning (MRP) application specificallydesigned for manufacturing companies.

Event driven architecture(EDA) is an approach to designing andbuilding enterprise systems in whichbusiness events trigger messages to be sentby middleware between independentsoftware modules that are completelyunaware of each other.

Business event is a meaningfulchange in the enterprise such as creating anew employee record, submitting apurchase order to a vendor, receiving apayment from a customer, picking goodsfrom a warehouse and delivering them tothe shipping department, and revaluinginventory.

Value chain is a chain ofactivities performed by the organization totransform inputs into outputs valued bycustomer.

Value is created by performingactivities at lower costs and by enhancingdifferentiation of its products or services.

Differentiation is createdthrough production of superior quality withinnovative products and services, byresponsiveness to customer requirementsfor such features as product design and

customization, and through quality ofservice during and after the completion ofsale.

Character is a basic unit of datasuch as letter, number or special character.

Field (a single cell in a table) isa collection of related characters thatcomprise an attribute, such as customernumber or customer name.

Record (a row in a table) is acollection of related data fields (attributes)pertaining to a particular entity or event.

Table (or file) is a collection ofrelated records such as customer table or asales order table.

Sales and distribution module(SD) o the SAP system contains the

functions related to the sale of goods tocustomers and includes recording acustomer order, shipping goods to thecustomer, and billing the customer.

Materials management (MM)module of the SAP system contains thefunctions related to the acquisition of goodsfrom vendors and management of thegoods while they are in stock.

Financial accounting (FI)module plays a central role in the SAPsystem.

Controlling (CO) module of theSAP system handles internal accounting,including cost center accounting profitabilityanalysis for sales, activity basedaccounting and budgeting.

Human Resource (HR) moduleof SAP includes functions related to therecruitment, management, andadministration of personnel, payrollprocessing, and personal training andtravel.

Order-to -cash process includesthe events surrounding the sale of goods toa customer, the recognition of revenue, andthe collection of the customer payment.

Presales activities includesresponding to customer inquiries andrequests for quotes (RFQs).


4/18

Sales order processing includecapturing and recording customer orders.

Pick and pack includes pickingthe goods from the shelf in the warehouseand packing the goods for shipment.

Shipping includes transferring thegoods to the organizations transportationfunction, or to a third party carrier, forshipment to the customer.

Billing includes preparing thecustomer invoice and recording sales andaccounts receivable data in the generalledger.

Payment includes capturing andrecording cash receipts and updating cashand accounts receivable amounts in thegeneral ledger.

Purchase-to-pay processincludes the events surrounding thepurchase of goods from a vendor, therecognition of the cost of those goods, andthe payment to the vendor.

Requirements determinationincludes preparing a purchase requisition torequest the purchase of goods from avendor.

Purchase order processingincludes preparing and recording purchaseorders.

Goods receipt includescomparing the on-order quantity andquantity received, increasing the quantity-on-hand, creating a record of the receipt,and recording the cost inventory in thegeneral ledger.

Invoice verification includesreceiving vendor invoices; three-waymatching of the purchase order, receipt andthe vendor invoice; and recording accountspayable in the general ledger.

Payment processing includespreparing and recording cash disbursementsand updating cash and accounts payableamounts in the general ledger.

Multiple Choice

1.It is a chain of activities performed by theorganization to transform inputs intooutputs valued by the customera. additional chain c.business chainb. normal chain d.value chain

2. It is an approach to designing andbuilding enterprise systems in whichbusiness events trigger messages to be sentby middleware between independentsoftware modules that are completelyunaware of each other.a. Event-driven architecture (EDA) c.Enterprise Systems Value Chainb. Design

Environment d.Business Approach

3. It is a platform or collection ofcapabilities constructed from a number ofSAP products that work with each other tomake applications work together.a. SAPPlatform c.SAP Systemb. SAP NetWeaverd. None of the above

4. These are software packages that can beused for the core systems necessary tosupport enterprise systems.a. Customer Relationship Management(CRM) Softwareb. Customer Self-Service (CSS) Softwarec. Supply Chain Management (SCM)Softwared. Enterprise Resource Planning (ERP)Software

5. It is often an extension of CRM softwarethat allows an organizations customer tocomplete an inquiry, perform a task(including sales) or troubleshoot problemswithout the aid of an organizationsemployees.


5/18

a. Customer Relationship Management(CRM) Softwareb. Customer Self-Service (CSS) Softwarec. Supply Chain Management (SCM)Softwared. Enterprise Resource Planning (ERP)Software

6. The following are the modules of in theSAP System, except:a. Sales andDistribution c.Materials Managementb. Financial

Accounting d.Cost Accounting

7. What do you call the process whichincludes the events surrounding the sale ofgood to a customer, the recognition of therevenue, and the collection of the customerpayment?a. order-to-deliverprocess c.order-to-cash processb. order-and-creditprocess d.service process

8.What do you call the process whichincludes the events surrounding thepurchase of goods from a vendor, therecognition of cost of those goods, and thepayment to the vendor?a. purchasingprocess c.purchase-to-pay processb.serviceprocessd. none of the above

9. Purchase-to-pay process comprises all ofthe activities, except:a. purchasingprocess c.general ledger processb.cash disbursement processd. order-to-cash process

10. The system facilitates the sharing ofservices for _________and_________.a. efficiency;consistency c.efficiency;reliabilityb. efficiency:effectiveness d.efficiency;accuracy

Answers:1.D 6. D2.A 7. C3.B 8. C4.D 9. D5.B 10. A

Enumeration

1. What are the different functional areas ofan organization?

marketing and sales cash receipts purchasing cash disbursements human resources production and logistics business reporting (including

financial reporting)

2. Give examples of modules thatcomplement the core elements of an ERPsystem.

Customer Relationship Management(CRM)

Supply Chain Management (SCM) Product Lifecycle Management (PLM) Supplier Relationship Management

(SRM)

3. Data is collected from multiple customerinteractions such as

the Web call centers field sales service calls dealer and partner networks


6/18

4. The reason why the data is aggregated,managed, and coordination across theentire organization are the following:

to support identification, acquisitionand retention of customers

to maximize the benefits of thoserelationship

5. From Salesforce.com, automates salestasks such as

order processing contact management inventory monitoring order tracking employee performance evaluation

6. Companies offering Enterprise ApplicationIntegration (EAI) services and productsinclude

IBM Microsoft BEA Systems Web Methods Vitria Technology

7. Value is created by

by performing the activities at lowercosts

by enhancing differentiation of itsproducts and services

8. Activities may be divided into twocategories namely

Primary activities Support Activiites / Secondary

9. Primary activities are directly involved in

marketing selling producing and delivering the good or service to

customer

10. Secondary activities includes functionssuch as

procurement information technology (IT) human resources accounting

11. Data entered multiple times may lack

consistency completeness accuracy

12. The four W's that data be collected andstored:

Who - relates to all individuals in theorganization (agents to the event)

What - relates to all resources thatare exchange as a result of the event

Where - relates to the location When - relates to the time periods

involved in completion of the event

13. What are the five modules in the SAPSystem?

Sales and Distribution (SD) Materials Management (MM) Financial Accounting (FA) controlling and profitability analysis Human Resources (HR)

14. SD of the SAP system contains functionsrelated to the sale of goods to customer andincludes

recording a customer order shipping goods to the customer billing the customer

15. SD shipment process includes

scheduling the shipment picking the goods from the shelf packing the goods for shipment recording the shipment


7/18

16. MM module of the SAP system containsthe functions related to

to the acquisition of goods fromvendors

management of the goods whilethey are in stock

17. 3 Major steps in MM process

creating a purchase order receiving the goods recording the vendor invoices

18. FI modules includes

Accounts receivable Accounts payable

19. CO Module of the SAP System handlesinternal accounting which includes

cost center accounting profitability analysis for sales activity-based accounting budgeting

20. The functions of the HR Module of SAP

includes

recruitment management administration of personnel payroll processing personal training travel

EssayDefine enterprise system.what is itspurpose?

- Enterprise system integrate the businessprocess functionality and information fromall of an organization's functional areas,suchas marketing and sales,cashreceipts,purchasing,cash

disbursements,human resource,productionand logistics and business reporting.They make possible the coordinatedoperation of these function and provide acentral information resource for theorganization.

GROUP 3

ENUMERATION:

What are the Pros of ERP packages?

One package across many functions Best practices Modular structure No development needed Configurable Reduced Errors

MULTIPLE CHOICE:

1.) These are software packages that canbe used for the core systems necessary tosupport enterprise systems.a. ERP

b. CRMc. CSSd. None of the above

2.) It is an approach to designing andbuilding enterprise systems in whichbusiness events trigger messages to be sentby middleware between independentsoftware modules that are completelyunaware of each other.a. APIb. EAI

c. EDAd. None of the above

3.) It helps plan and execute the steps inan organizations supply chain, includingdemand planning; acquiring inventory andmanufacturing, distributing, and selling theproduct.


8/18

a. SEAb. DEAIc. SCMd. SRM

4.) It uses standardized protocols to letevent-driven applications communicate in aless-expensive manner that can the tightlycoupled, synchronous EAI platforms.a. CRMb. ESBc. ERPd. SFA

5.) It combines processes, software,standards, and hardware to link togethertwo or more systems and allow them to

operate as one.a. PLMb. SFAc. EAId. API

6.) It is a meaningful change in the stateof the enterprise such as creating a newemployee record, submitting a purchaseorder to a vendor then delivering them tothe shipping department and revaluinginventory.a. Business eventb. Value chainc. Business processesd. None of the above

7.) It is a software that builds andmaintains an organizations customerrelated database.a. CRMb. CSSc. ERP

d. SCM

8.) Includes modelling, automating,managing and optimizing businessprocessesa. BPMb. BPMSc. ERP

d. Both a & b9.) It allows an organizations customersto complete an inquiry, perform a task, ortroubleshoot problems without the aid of anorganizations employees.a. CCSb. CRMc. CSSd. SCC10.) Collection of related data fieldspertaining to a particular entity or event.a. Fieldb. Recordc. Tabled. Character

ESSAY:

What are the steps that are included in theorder-to-cash process?The steps that are included in the order-to-cash processes are first, presales activities;second, sales order processing; third, pickand pack; fourth, shipping; fifth, billing; andlastly, payment.

GROUP 4

AIS Model Chapter 2I. Key terms

1. Enterprise Systems-also known as enterprise-wide

information systems and enterpriseinformation systems

-integrate the business processfunctionality and information from all of anorganizations functional areas

-provides a central information resourcefor the organization

2. Enterprise Resource Planning (ERP)Systems

-are software packages that can be usedfor the core systems necessary to supportenterprise systems

3. Customer Relationship Management(CRP) Software


9/18

- builds and maintains an organizationscustomer-related database.

4. Customer Self-Service (CSS) Software-allows an organizations customers to

complete an inquiry, perform a task, ortroubleshoot problems without the aid of anorganizations employees

5. Sales Force Automation (SFA) Software-automates sales tasks such as order

processing, contact management, etc.

6. Supply Chain Management (SCM)Software

-helps plan and execute the steps in anorganizations supply chain

7. Product Lifecycle Management (PLM)Software

-manages product data during aproducts life, beginning with the design ofthe product, continuing throughmanufacture, and culminating in thedisposal of the product at the end of its life

8. Supplier Relationship Management (SRM)Software

-manages the interactions with theorganizations that supply the goods andservices to an enterprise

9. Middleware-a software product that connects two or

more separate applications or softwaremodules

10. Value Chain-a chain of activities performed by the

organization to transform inputs into

outputs valued by the customer

11. Sales and Distribution (SD) Module-contains the functions related to the sale

of goods to customers

12. Materials Management (MM) Module

-contains the functions related to theacquisition of goods from vendors and themanagement of goods while they are instock

13. Financial Accounting (FI) Module-business events from other modules are

incorporated by the FI module into thegeneral ledger accounts and included in thefinancial statements

14. Controlling and Profitability Analysis(CO/PA)

-handles internal accounting

15. Human Resources (HR) Module-includes functions relate to the

recruitment, management, andadministration of personnel, payrollprocessing, and personal training and travel

16. Order-to-cash Process-includes events surrounding the sale of

goods to customer, recognition of revenue,and collection of customer payment

17. Purchase-to-pay Process-includes events surrounding the

purchase of goods from a vendor,recognition of the cost of those goods, andpayment to vendor

II. Enumeration

1. 5 Modules in the SAP systema. Sales and distributionb. Materials Managementc. Financial Accountingd. Controlling and Profitability Analysise. Human Resources

2. Steps in the Order-to-Cash processa. Presales activitiesb. Sales order processingc. Pick and packd. Shippinge. Billingf. Payment


10/18

3. Steps in the Purchase to pay processa. Requirements determinationb. Purchase order processingc. Goods receiptd. Invoice verificatione. Payment processing

III. Multiple Choices

1. __________________ also helps indemand planning; acquiring inventory; andmanufacturing, distributing and selling theproduct.a. Supplier relationship managementsoftwareb. Supply chain management software

c. Sales force automation softwared. Product lifecycle management software

2. What uses standardized protocols to letevent-driven applications communicate in aless-expensive manner?a. Application Programming Interfaceb. Enterprise Application Integrationc. Enterprise Services Busd. None of the above

3. ___________ can help make it easy for acustomer to do business with anorganization and to make customers feelthat they are dealing with one unifiedorganization.a. CRM softwareb. CSS softwarec. SRMd. PLM

4. What includes modelling, automating,managing, and optimizing business

processes?a. Event-driven architectureb. Business event systemc. Business process management systemd. Business process management

5. Which module of the SAP systemcontains functions related to the acquisition

of goods from vendors and management ofthe goods while they are in stock?a. Materials Management moduleb. Financial Accounting modulec. Sales and Distribution moduled. Controlling module

6. This is an extension of CRM software thatallows an organizations customers tocomplete an inquiry, perform a task, ortroubleshoot problems without the aid of anorganizations employees.a.) Customer self-serviceb.) Customer relationship managementc.) Sales force automationd.) Supply chain management

7. It is a basic unit of data such as a letter,number, or a special charactera.) recordb.) characterc.) tabled.) field

8. This plays a central role in the SAP.Other modules are incorporated by this intothe general ledger accounts and included inthe external statements, the balance sheet,profit and loss statement, and statement ofcash flows.a. Sales and Distributionb. Materials Managementc. Controlling and Profitability Analysisd. Financial Accounting

9. This system contains the functionsrelated to the acquisition of goods fromvendors and management of the goodswhile they are in stock.a. Sales and Distribution

b. Materials Managementc. Controlling and Profitability Analysisd. Financial Accounting

10. Collects a wide variety of data aboutbusiness events and make that dataavailable for use by all interested and


11/18

authorized parties inside and outside theorganization.a. enterprise systemsb. organizationc. enterprise information systemd. enterprise application integration

IV. EssayWhat is the most important value providedby an enterprise system?The enterprise system coordinates valueactivities in the value chain which includesthe primary and secondary activities,through sharing data across businessprocesses.

GROUP 5

EnumerationWhat are the most common add onmodules?-Customer Relationship managementsoftware (CRM)Customer Self-Service Software (CSS)Sales Force Automation (SFA) SoftwareSupply Chain Management (SCM) SoftwareProduct Lifecycle Management (PLM)SoftwareSupplier Relationship management (SRM)softwareWhat are the five modules in the SAPsystem?Sales and distributionMaterials managementFinancial accountingControlling and Profitability AnalysisHuman Resources

Multiple Choice1. _______ are software packages that canbe used for the core systems necessary tosupport enterprise systems.a. Application programming Interfaceb. Management processesc. Enterprise Resource Planning (ERP)Systems

d. Supply Chain Management (SCM)software2. Which of the following does not belong tothe group?a. Sales Force Automation (SFA) Softwareb. Enterprise Resource Planning (ERP)Systemsc. Product Lifecycle Management (PLM)Softwared. Supplier Relationship Management (SRM)software3. _____ builds and maintains anorganizations customer-related database.a. Customer relationship Management(CRM) softwareb. Sales force automation (SFA) softwarec. Supply chain management (SCM)

softwared. Customer self- service software (CSS)software4. ______ manages the interactions withorganizations that supply the goods andservices to an enterprise just as CRMsoftware streamlines the processes betweenthe enterprise and its customers.a. Supplier relationship managementb. Sales force automationc. Supply chain managementd. Product lifecycle management5. Third party modules are connected to theERP system using middleware. What is anexample of a middleware?a. Enterprise Resource Planningb. Application Programming Interfacec. Operations processesd. Information System6. Which of the ff. does not belong to thegroup?a. Sales and Distributionb. Human Resources

c. Financial Accountingd. Auditing7. A module of SAP that includes functionsrelated to the recruitment management andadministration of personal, payrollprocessing and personal training and travel.a. Human Resourcesb. Sales and Distribution


12/18

c. Materials Managementd. Financial Accounting8. A module of SAP that handles internalaccounting, including cost centeraccounting, profitability analysis for sales,activity-based accounting and budgeting.a. Human Resourcesb. Financial Accountingc. Controlling and Profitability Analysisd. Materials Management9. Which of the following does not belong tothe group under HUMAN RESOURCES?a. Recruitmentb. Managementc. Administrationd. Internal accounting10. Which of the ff. does not belong to the

group?a. Financial Accountingb. Sales and distributionc. Human resourcesd. None of the above-EssayHow enterprise systems support theorganizational processes?

An information system supports thefunctioning of an organization in severalways. First, it facilitates the functioning ofthe organizations operations. Second, theIS retains records about business eventsthat have occurred. Third, the IS storesdata that is useful for decision making.GROUP 7

I. KEY TERMS:

Enterprise Systems- integrate thebusiness process functionality andinformation from all of an organizationsfunctional areas.

Enterprise Resource Planning(ERP) Systems- are software packagesthat can be used for the core systemsnecessary to support enterprise systems

Customer RelationshipManagement (CRP) Software- buildsand maintains an organizations customer-related database.

Customer Self-Service (CSS)Software- allows an organizationscustomers to complete an inquiry, performa task, or troubleshoot problems withoutthe aid of an organizations employees.

Sales Force Automation (SFA)Software- automates sales tasks such asorder processing, contact management, etc.

Supply Chain Management(SCM) Software- helps plan and executethe steps in an organizations supply chain.

Product Lifecycle Management(PLM) Software- manages product dataduring a products life, beginning with thedesign of the product, continuing throughmanufacture, and culminating in thedisposal of the product at the end of its life.

Supplier RelationshipManagement (SRM) Software- managesthe interactions with the organizations thatsupply the goods and services to anenterprise.

Middleware- a software productthat connects two or more separateapplications or software modules.

Value Chain- a chain of activitiesperformed by the organization to transforminputs into outputs valued by the customer.

Available to Promise (ATP) thedate in which a customer will be able toreceive the items ordered.

Sales and Distribution Module(SD) contains the functions related to thesale of goods to customers and includesrecording a customer order, shipping goodsto the customer, and billing the customer.

Materials Management Module(MM) contains the functions related tothe acquisition of goods from vendors andmanagement of the goods while they are in

stocks. Financial Accounting Module

(FI) plays a central role in the SAPRsystem.

Controlling and ProfitabilityAnalysis Module (CO/PA) handlesinternal accounting, including cost center


13/18

accounting, profitability analysis for sales,activity-based accounting, and budgeting.

Human Resources Module(HR) includes functions related to therecruitment, management, andadministration of personnel, payrollprocessing, and personnel training andtravel.

Order-to-cash process- includesevents surrounding the sale of goods to acustomer, the recognition of revenue, andthe collection of the customer payment.

Purchase-to-pay process-includes the events surrounding thepurchase of goods from a vendor, therecognition of the cost of those goods, andthe payment to the vendor.

Steps in order-to-cash process1. Pre-sales activities- include the

responding to customer inquiries andrequests for quotes (RFQs).

2. Sales order processingincludes thecapturing and recording customer orders.

3. Pick and pack- includes the pickingof goods from the shelves in the warehouseand packing the goods for shipment.

4. Shipping- includes transferring ofgoods to the organizations transportationfunction, or to a third party carrier, forshipment to the customer.

5. Billing- includes preparing thecustomer invoice and recording sales andaccounts receivable data in the generalledger.

6. Payment- includes capturing andrecording cash receipts and updating cashand accounts receivable amounts in thegeneral ledger.

Steps in purchase-to-payprocess

1. Requirements determination-includes preparing a purchase requisition torequest the purchase a goods from avendor.

2. Purchase order processing- includespreparing and recording purchase orders.

3. Goods receipt- includes comparingthe on-order quantity and the quantityreceived, increasing the quantity-on-hand,creating a record of the receipt, andrecording the cost of inventory in thegeneral ledger.

4. Invoice verification-includesreceiving vendor invoices; three-waymatching of the purchase order, receipt,and vendor invoice; and recording accountspayable in the general ledger.

5. Payment processing- includespreparing and recording cash disbursementsand updating cash and accounts payableamounts in the general ledger.

II. ENUMERATIONS:

Common add-on modules includethe following:

1. Customer Relationship Management(CRP) Software

2. Customer Self-Service (CSS)Software

3.

Sales Force Automation (SFA)Software4. Supply Chain Management (SCM)

Software5. Product Lifecycle Management (PLM)

Software6. Supplier Relationship Management

(SRM) Software.

Three things that may lack whendata are entered multiple times

1. Consistency2. Completeness3. Accuracy Things to be determined for the

enterprise system to establish an ATP date


14/18

1. Availability of an item in anywarehouses

2. Items schedule for manufacturing3. If item is scheduled for manufacture,

the time that it will be available

Five modules in the SAPR system1. Sales and Distribution2. Material Management3. Financial Accounting4. Controlling and Profitability Analysis5. Human Resources The three major steps in the Sales

and Distribution (SD) process

1. Order entry2. Shipment3. Billing The three major steps in the

Materials Management (MM) process

1. Creating a purchase order2. Receiving the goods3. Recording the vendor invoice Functions of the Human Resources(HR) Module1. Recruitment, management, and

administration of personnel2. Payroll processing3. Personnel training and travel Most organizations grouped their

major business events into 2 processes,namely:

1. order-to-cash process2. purchase-to-pay process

6 steps in order-to-cash process1. pre-sales activities2. sales order processing3. pick and pack

4. shipping5. billing6. payment 7 steps in purchase-to-pay process

1. requirements determination2. purchase order processing3. goods receipt4. invoice verification5. payment processing

III. MULTIPLE CHOICES1. What is created by performing theactivities at lower cost and by enhancingdifferentiation of its products or services?

1. value2. feature3. innovation4. technology

ANSWER: A

2. Middleware might be used to stitchtogether a number of legacy systemsexcept?

1.

ERP system2. best of breed application3. web based application4. Enterprise Service Bus

ANSWER: D

3. In a disaggregated Customer ServiceProcess, what should be reviewed by thecustomer service representative in order todetermine when an ordered item would beavailable for delivery?

1. Delivery schedule2. Manufacturing schedule3. Disposal schedule4. Production schedule

ANSWER: D


15/18

4. Without integrated information systems,organizations have __________ managingon a day to day basis and being successfulin the long run.

1. excellence2. difficulty3. normal4. average

ANSWER: B

5. Upon entering the number of therequested item, the enterprise systemwould establish the ATP date. What does

ATP stands for?

1. Accessible to pay2. Applicable to promise3. Appropriate to pay4. Available to promise

ANSWER: D

6. What Sales and Distribution (SD) processthat creates invoices for all shipments?

1. Order entry process2.

Shipment process3. Billing process

4. Invoicing processANSWER: C

7. The Materials Management (MM)purchase order process might start with thepreparation of a purchase requisition by aperson or function within the organizationand sending a RFQ to one or more vendors.RFQ stands for

_______________________.

1. Request for Quotation2. Reminder for Qualification3. Renewal for Qualification4. Retrieval for Quotation

ANSWER: A

8. The order-to-cash process comprises allactivities, except ______________.

1. Billing/accounts receivables/cashreceipts process

2. Order entry/sales process3. Purchasing process4. Applicable parts of the general

ledger process

Answer: C

9. Which statement is TRUE about order-to-cash process

1. Includes pick and pack processwhich is its 4th step.

2. includes the event surrounding thecollection of the customer payment

3. I only4. II only5. Both I and II6. Neither I nor II

Answer: B10. A step in purchase-to-pay process whichEnterprise system facilitates this process by

using vendor and accounts payable data toschedule payments in accordance withvendor terms and to receive discounts.

1. Invoice verification2. Requirements determination3. Purchase order processing4. Payment processing

Answer: D

11. Which of the following statements is

TRUE pertaining to purchase-to-payprocess

1. It comprises the activities in thepurchasing process, accounts receivableprocess, and applicable parts of the generalledger process.


16/18

2. The first step is to prepare apurchase requisition to request thepurchase of goods from a customer.

3. The last step is to prepare andrecord cash disbursements and update cashand accounts receivable amounts in thegeneral ledger.

4. It includes the event surrounding theacknowledgement of the cost of the goodspurchased from a vendor.

Answer: D

IV. ESSAYQuestion:

One of the most common add-on module is the Supplier Relationship

Management software. What is the goal ofthis kind of software?

Answer:The goal is to reduce product

costs and productions costs and to enhancethe product quality.

Late

AIS MODEL

Key Terms:

1. Enterprise System- (aslo known as Enterprise-

wide system) integrated the business process

functionality and information from all of an

organizations functional areas.

2. Enterpise Resource Planning (ERP) Systems- is

a software package that can be used for the core

systems necessary to support enterprise systems.

3. Customer Relationship Management (CRM)-

builds and maintains oraganizations customer

related databases.

4. Customer Self-service (CSS)- often an extention

of CRM software, allows organizations customer

to complete an inquiry, perform a task or

troubleshoot problems without the aid of the

organizations employees.

5. Sales Force Automation (SFA) software

automates sales tasks.

6. Supply Chain Management (SCM) software-

helps plan and execute the steps in an

organizations supply chain.

7. Product lifecycle management (PLM)- manages

product data during the products life.

8. Supplier relationship management (SRM)-

manages the interactions among organizationssupplying to different enterprises.

9. Application Programming Interface (API)-

Connecting to a system of application provided by

the developer of that application.

10. Customer Service Representative (CSR)-

informs the customers on when and if they can

expect to receive their order and how much that

order will cost.

Enumeration:

1. Order to Cash Process:

-Presales Activities.

- Sales Order processing- Pick and Pack of Items.

-Shipping of items.

-Billing of items.

- Payment of Items.

2.) 4 Ws in Business Process.

-WHO ( agents)

-WHAT (resources)

-Where (locations)

-When (time periods)

Multiple Choices:

1. Are software packages that can be used for the

core systems necessary to support enterprise

systems?

a.Enterpise Resource

Planning(ERP c.

Application Program Inter face (API)

b. Enterprise System Bus.

(ESB)

d. Product Lifecycle Management (PLM)

2. It uses standardized protocols to let event-

driven applications communicate in a less-expensive manner?

a. Application Program Interface

(API) c. Enterprise

System Bus (ESB)

b. Supply Chain Management

(SCM) d. Customer

Self Service (CSS)


17/18

3. Is an end to end business process in an

enterprise systems?

a. Enterprise

Systems

c. Enterprise Resource Planning (ERP)

b. Cross Functional

Integrationd. Supplier Relationship Management (SRM)

4. informs the customers on when and if they can

expect to receive their order and how much that

order will cost.

a. Customer Self

Service.

C. Suppliers

b. Customer Service

Representative d.

Customer Relationship Manager

5. It manages product data during the products

life?a. Product

life

c. Suppliers Customer Relation

b. Product lifecycle

management d.

Customer self service

6. It integrated the business process functionality

and information from all of an organizations

functional areas.

a. Netsuite

c. Internet

b. Enterprise

System

d. Database

7. Builds and maintains oraganizations customer

related databases.

a. Customer Relationship

Management c.

Customer Self Service

b. Customer

d. Customer Manager

8.Includes the activities performed by the

organization to transform inputs to outputs

valued by the customer.

a.

Internet

c. Database

b. Value

Chain

d. Universal Serial Bus (USB)

9. Are value activities in value chain that converts

inputs to outputs.

a. BusinessActivities

c. Business Processes

b. Enterprise

System

d. Information System

10. IS said to be the basic unit of

data.

a.

Field

c. Record

b.

Numberd. Character

Essay:

1. What do you think is the significance of having

an Enterprise System (ES

GROUP 8

Key Terms:

Enumeration1) It is an approach to designing andbuilding enterprise systems in whichbusiness events trigger messages tobe sent.ANS: Event- Driven Architecture.2) It is a meaningful change in thestate of enterprise.ANS: Business Event.

3) It is a chain of activities performedby the organization to transforminputs into outputs valued by thecustomer.ANS: Value Chain.4) What are the 5 modules of SAP?


18/18

ANS: sales and distribution, materialsmanagement, financial accounting,controlling and profitability analysis,human resources.5) what are the 3 major step in theSD process?

ANS: SD order entry process, SDshipment process, SD billing processMultiple Choice1) It is performing the activities atlower costs and by enhancingdifferentiation of its products orservices.a) Value b) Value Chain c)

Business Event d) Event-DrivenArchitecture2) It is created through production ofsuperior quality with innovativeproducts of services.a) Promotion b) Customization c)Differentiation d) Value3) It is a platform or collection ofcapabilities constructed from anumber of SAP Products.

a) Master Data Management b) SAPNetweaver c) The ExchangeInfrastructure d) Business ProcessManagement4)This module plays a central role inSAP?a) controlling b)financialaccounting c)sales anddistribution d)materials management5)Includes preparing a purchase

requisition to request the purchase ofgoods from a vendor.a)requirement determinationb)presales activities c)purchaseorder processing d) sales orderprocessing

6)It contains the functions related tothe acquisition of goods fromvendors and management of goodswhile they are in stock.a. Financial Accounting b. MaterialsManagement c. Sales andDistribution d. Analysis7)A collection of related data fieldspertaining to a particular entity.a. fieldb. recordc. characterd. table8) It combines processes, software,

standards, and hardware to linktogether two or more systems andallow them to operate as one.a)EAI b)CRM c)ERP d)PLM Essay

What is the value of SystemsIntegration and how does it work?

The value of systemsintegration is very important. It is

because without systems integrationmany problems in our present timewouldnt be solved in many businessenterprises. One of the valuesprovided by an enterprise system isthe coordination of value activities inthe value chain. The systemperforms this coordination by sharingdata across business processes

AIS MODel 1

Documents

Transcript of AIS MODel 1