Mobile relationship therapy | Vizeum_ACHTUNG!mcgarrybowen @DML!
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Transcript of Mobile relationship therapy | Vizeum_ACHTUNG!mcgarrybowen @DML!
Mobile Relationship Therapy
2 6 - 0 5 - 2 0 1 6
D I M I T RY VA N H U LT E N& D A N i Ë L S Y T S M A
23%C O N S U M E N T E N G E E F T A A N E E N
R E L AT I E M E T E E N M E R K T E H E B B E N
Source: Harvard Business Review
INITIATING
BONDING
EXPERIMENTING
INTENSIFYING
INTEGRATING
TERMINATING
DIFFERENTIATING
AVOIDING
STAGNATING
CIRCUMSCRIBING
Comingtogether
Comingapart
Relationalmaintenance
Big data
Consumer
Leasecompanies
Fleet-owner
Dealer
Dealer
Lease portal and services
Fleet portal and services
Application functionalities
Dealer portal and services
Live reply Lost & Found
Meet & Seat
24/7 social service
#happytohelp Must see map
The social airline
“The Netherlands has been rated among the most unfriendliest countries in the
world for expatriates.”
Forbes Magazine
Expats 90.000 in Amsterdam
Language students 1.873 in Amsterdam
KLM facebook 10.372.664 fans
KLM staff 32.000 employees