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    Agenda

    JPMorgan Chase & Co. Operational Risk Overview

    Objectives and Framework

    Tools for Risk Measurement and Risk Management

    Control Self Assessment Process

    Risk Event Database

    Capital Methodology

    Reporting

    Firmwide Technolo Platform

    Future Agenda: Maximizing Return on Investment

    2010 JPMorgan Chase & Co. Strictly Confidential and Proprietary

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    Overview

    Development and Implementation Timeline

    JPMor an Chase is movin into the fourth sta e of a four-sta e model

    Begin loss Anal ysi s and

    quan t i f i ca t ion

    and self

    assessment

    Repor t ing

    Ad Hoc

    Ad Hoc Orientation

    Orientation Analytics

    Analytics Framework

    Framework

    Business

    specif ic only ;

    no f i r m-wi de

    da ta

    Begin l oss

    quan t i f i ca t ion

    and self

    assessment

    Analy si s and

    Repor t ing

    Int egrat ed r isk

    management

    f ocused on

    cont inuous

    Traditional Audit &

    Financial reviews

    Governance

    framework

    Dashboard reporting

    Risk driver analysis

    Predictive

    models

    mprovement

    pera ona r s

    managementmostly reactive

    an ar oss a a

    reporting

    Rigorous self

    assessment model

    Root cause

    analysis

    Internal and External

    orre a ons

    across risk classes

    Risk mitigation

    tools

    Risk-based capital

    2002Pre 2000 2006 2010 +

    2010 JPMorgan Chase & Co. Strictly Confidential and Proprietary

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    Overview

    Objectives and Framework

    Improve understanding of drivers

    Objectives Integrated Framework Design

    Create environment of reliabledata, transparency of issues,

    ss

    ControlControlAssessmentAssessment

    Risk EventRisk EventDataData

    escalation and accountability

    Move to no surprise environment

    BusinessBusinessUnitsUnits

    GovernanceGovernanceFrameworkFramework

    OperationalOperational

    RiskRiskCapitalCapital

    issues as they develop and before

    losses are incurred

    Meet regulatory requirements:Basel II, Sarbanes Oxley 404 & FDICIA

    IntegratedIntegratedReportingReporting

    Key RiskKey Risk

    IndicatorsIndicators(in(in

    development)development)

    through lower losses, reduced

    volatility, greater productivity and

    more efficient capital usage

    Single, Integrated Technology Platform

    2010 JPMorgan Chase & Co. Strictly Confidential and Proprietary

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    Tools for Measurement and Management

    Risk and Control Identification and Management

    Central Source of Operational Risk Information in the Firm provided byself-assessment process supplemented by other sources of data

    Comprehensive operational risk and control data

    Business Processes Information Technology: Infrastructure and Applications

    Controls

    Compliance

    Multi le SourcesAssess

    Effectiveness

    Self Assessment

    Internal Audit

    Identify Gaps &Action Plans

    Identify Gaps &Action Plans

    External Audit

    Regulatory Issues

    Report &

    Track

    ynam c ssessment

    Linked to Loss Data and Capital

    2010 JPMorgan Chase & Co. Strictly Confidential and Proprietary

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    Tools for Measurement and Management

    Risk Event Data: Fundamental for Improved Risk Management

    Trend of Total Errors by Date

    Occurred

    15

    65

    115

    165

    215

    265

    01/1 01/2 01/3 01/4 02/1 02/2 02/3

    IntegratedError

    TrendAnalysis

    HISTORICLOSSDATA

    SeverityDistribution ofErrors $1Million andGreater(firmwide)

    006

    0.08

    0.1

    0.12

    0.14

    0.16

    0.18

    0.2

    Pro

    ba

    bilit

    y

    Effect of 'Find Time' on Event Severity

    1,000

    1,500

    2,000

    2,500

    Avg.Impact

    300

    400

    500

    600

    700

    #ofEvents

    AverageImpact

    #ofEvents

    Capital Allocation

    Lessons Learned

    RiskEvent Profile -ActivitybyFunctionFY 2001,AllEconomic andTiming Events

    (inabsolute value,$000)

    All Op Risk Events Economic Impact>=$20k(FY 2001/2002,in $millions)

    0

    0.02

    0.04

    .

    1 3 5 7 911

    13

    15

    17

    19

    21

    23

    25

    27

    29

    31

    33

    35

    37

    39

    41

    $millions

    0

    500

    1-15 15-30 30-90 90-180 6mo-1yr 1yr+

    FindTimeLine

    0

    100

    200

    Root CauseAnalysis

    Customer Service

    Client Rel / Front Office

    Trading / PortfolioManagement

    TransactionSupport &Mgmt

    Core Ops / CorpService

    Finance / Corporate Staff

    Technology/ Applications

    N/A-Other

    0

    10,000

    20,000

    30,000

    40,000

    50,000

    60,000

    Total Impact ($000)

    ActivityType

    Function

    $0

    $50

    $100

    $150

    $200

    $250

    $300

    E xecu tion C lients F raud /T hef t E mployee/S afety Majo r E xte rna l

    $0

    $1

    $2

    $3

    $4

    $5

    $6

    $ ImpactAvImpact

    AvgImpactTotal

    Impact

    2010 JPMorgan Chase & Co. Strictly Confidential and Proprietary

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    Tools for Measurement and Management

    Capital Methodology

    Capital measures of regulatory and economic capital based on statisticalmodel that includes the four required regulatory elements

    1. CALCULATE BASE CAPITAL 3. ASSESS CAPITAL2. ADJUST FOR

    InternalLoss Data

    APPROPRIATENESSINTERNAL CONTROL

    FACTORSInternal Losses

    Exter nal Losses

    BaseCapital

    StatisticalModel

    Risk-basedCapital

    QualitativeAdjustmen

    t

    Int ernal and

    External

    Benchmarks

    ScenarioAnal sisLoss Data

    LDA Frequency distributionbased on internal data

    Severity distribution based on

    Audit Grades

    Control Gap ActionPlan metrics

    Senior ManagementReview

    Appropriateness of

    Aggregate Loss Distributiongenerated via Monte Carlo

    Potential for othermetrics / KRIs

    Capital May be adjustedUp or Down

    2010 JPMorgan Chase & Co. Strictly Confidential and Proprietary

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    Combination of Internal and External Loss Data Enables Risk

    Measures at Business / Risk Type Level (31 Units of Measure)

    Cap ta Ca cu ate or our aggregate r stypes for each business

    Business Practice / Litigation Risk (BP)

    xceptons to overcome s ortcomngs:

    Asset Management BP risk split forInvestment Mgmt and Private Banking

    Execution Risk (EX) Fraud Risk (FR)

    Investment Banking BP risk split intounderwriting and non-underwriting

    Underwritin risk uses different mp oyee spu e s

    Plus one aggregated firmwide

    Dama e to Ph sical Assets DPA

    exposure-based methodology

    2010 JPMorgan Chase & Co. Strictly Confidential and Proprietary

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    Tools for Measurement and Management

    Standard LDA Approach Used (for all but one Unit of Measure)

    The Modeling Approach is based on the standard actuarial model of estimating afrequency distribution and a severity distribution to derive an aggregate loss distribution

    Same Model for Regulatory and Economic CapitalFre uenc of Loss Severit of Loss

    Frequency Distribution Poisson

    ensity

    Density

    Severity Distribution

    Mixture of Lognormal (up to 6 components)Annual Frequency

    D

    Loss Amount in $

    Internal Data

    External ORX Data

    Aggregate Operational Loss

    Regulatory Economic

    99.9% C.I. 99.97% C.I.

    UnexpectedLoss

    ExpectedLossD

    ensit

    y

    Belowthresholdlosses

    1-Year Holding Period 1-Year Holding Period

    Includes Expected Loss Excludes Expected Loss

    (= Model EL +-

    Mean 99.9th

    percentile

    0

    Regulatory Capital

    99.97th

    percentile

    Thold

    2010 JPMorgan Chase & Co. Strictly Confidential and Proprietary

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    Tools for Measurement and Management

    Large Tail Events Distort Results from Traditional LDA Approach

    A Generation 2 Exposure-based Model Developed for IB Underwriting Risk

    Model Attributes Model Summary

    Port f o l io of Relat ionships Total $ amount at risk?xposure

    Pr obabi l i t y of Event (PE)

    rel

    ation

    Event FrequencyHow often do such eventsoccur?

    Invest or Loss (IL)Even

    tC

    o

    Given an event how muchcould an investor have lost?

    Event Severity

    How much could a settlement

    Event Correlation

    be as a % of investor loss?

    What is the joint

    2010 JPMorgan Chase & Co. Strictly Confidential and Proprietary

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    e oo o even s

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    Tools for Measurement and Management

    Reporting

    Losses in current period, risk and control ratings, Issue resolution status, KRIs etc.

    9 Information conveyance, actionable reports

    Historic Data Trends Loss data, CSA metrics, KRIs etc.

    9 Information conveyance

    Ad hoc query capability

    Tailored reportsuppor s ana ys s

    Benchmarking,

    JPMC vs. ORX Benchmark projects, Range of Practices, LDCE

    9 Information conve ance, some actionable re orts

    Visualization

    Simple management dashboard, Heat maps, E2E process maps

    2010 JPMorgan Chase & Co. Strictly Confidential and Proprietary

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    9 More action-oriented

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    Tools for Measurement and Management

    One Firmwide Technology Platform for Operational Risk Data

    Used by all businesses globally

    In-house development

    Launched in 2004

    6,500 Registered users

    3,000 average users / month

    Compliance Assessment

    Test Capture

    My Alerts

    Key Metrics

    M Profile

    Updates

    Capital

    IT Risk

    Administ rat ion

    2010 JPMorgan Chase & Co. Strictly Confidential and Proprietary

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    Reports

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    Future Agenda

    Leverage the investment in time, effort and $ to improve risk managementpractices, and increase financial performance through lower losses, reducedvolatility, greater productivity and more efficient use of capital.

    Im roved Anal tics and Re ortin

    Greater insight Forward looking

    More actionable

    Key Risk Indicator Development

    Directionally correct, if not statistically defensible

    Benchmarking Internal: Quantitative and Leading Practices

    External: Quantitative (via ORX) and Leading Practices (ORX, RMA and others)

    Extended Integration p r s an us ness per ormance me r cs

    Op risk and other risk classes

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