Wie is ABSI Hoe werken wij !

VERA Mail-infrastructuurWat doen we !

VERA Mail-infrastructuur – upgrade (voorstel)

Agenda

ABSI NVNeerstalsesteenweg 42

1190 BrusselTel 02 333 40 00Fax 02 333 40 60Mail : info@absi.be

support@absi.beWebsite : www.absi.be

Company Details

ABSI is an IT System integrator, with a focus on projects, based on

open (or market accepted)standards, within a core range of

products/technologies.

ABSI is active in the “Enterprise market ” :Government/Mid-Market/Corporate

Company Mission

ABSI exists since 1994Financially strong company / Privately ownedStable Management34 peoples - 12 System Engineers

- 8 Applications/Web developers - 5 consultants/pre sales/project mgr - 4 Sales/marketing

5.2 millions euro sales in 2007Estimate 7 millions in 2008

Key Facts and figures

Sun Systems & Storage

Equallogic Storage solutions

Solaris/Windows

Security / SSL / VPN / VMware

Salesforce.com

Ektron CMS 400

Back-up, Security, Monitoring,

24/7 Operational / Maintenance Services

Shared / Dedicated Hosting

Housing - Collocation

Core Activity Domains

Managed services

CRM / CMS expertiseInfrastructure

Server Infrastructure & Integration Customers

Sun Servers and Storage Equallogic storage solutions

Check Point SecuritySecurity Appliances

VMWareSolaris/Windows

What can ABSI do for you ?

Analysis and design of solution Project Management Testing Implementation plan Delivery , Installation and configuration Full integration in your environment Postinstall support Documentation Sys admin training Best Practice Knowledge Transfer Self Service Portal for incident reporting & follow up

Content Management Customers

Intranet / ExtranetWeb Application

Content Management SolutionEktron / .net implementations

What can ABSI do for you ?

Customer Centric Approach Project Management Functional Analysis, data model Projectplan (with detailed planning, milestones and

deadlines) Prototype and likeliness of this prototype Development and testing the code Launch of the application/website Aftercare Documentation Admin Training User Training Best Practice Knowledge Transfer

Managed Services Customers

Backup, Security, Monitoring, Update Services

Operational/Maintenance servicesHosting - Collocation,

Dedicated services

What can ABSI do for you ?

Full operational services for your application/infrastructure Dedicated Service Delivery Coordinator Set-up and maintain security policies, vpn and firewall

services, antivirus- and antispam services Incident Handling via ITIL certified helpdesk Tool with self

service portal Highly educated, trained and dedicated system engineers

look after your core systems 24/7 real time monitoring Patch and update planning and execution with minimal to

no downtime Documentation Best practices knowledge transfer

Salesforce.com Customers

Salesforce Project Management Business Process AnalysisDatabase Cleansing / Preparation / ImportationSalesforce.com SetupCustomizationS-control DevelopmentApex & API DevelopmentsCustom Reports & Dashboards

Admin TrainingUser TrainingBest Practice Knowledge Transfer

What can ABSI do for you ?

Multiple years Know How in core domainsFull Execution within core domainsExpertise in Solution design/sizing/pricingLong Term Relationships (Customer/Supplier)Management AttentionVision in Market / Technology Trends

ABSI Key Differentiators

Hoe werken wij

Core CRM ApplicationCustomer Information

Support InformationCases

Contracts

Sales Input Opportunities

ContactsAccounts

IncidentsP1/P2/P3/P4

Problems(Recurrent Incident)

Request for Changes

Automatic Case Generator – email(Criticals alerts)

ABSI Dispatch/Tech

Projects

Salesforce Self Service Portal

Customers

Request For Info

SOC Team Accepts or reassigns

SOC Team/System Engineers InputCase Comments

MailsCases States (Logged/Accepted/SendBack/

onHold/Closed/Solved)

Escalation to SDC(Service Delivery Coordinator or

Project Manager)

Escalation to Management

SalesForce.com

e-mailsupport@absi.be

Telefoon+32 2 333 4000

of standby+32 2 332 xx xx

Escalation to SupplierHW ContractsSW Contracts

SunSun Service Manager/HelpDesk, x64 Field Delivery Contracts

Check PointCheck Point CCSP Escalation Program

Member

hp – Nokia – BlueCoatInfoBlox – Juniper – Barracuda – Cisco -

Foundry - BorderWareBack-to-back Hardware/

Software support contracts

Veritas/Trend Micro/VMware/WebSense/Citrix/

RSA/OracleBack-to-back Software

support contracts

DiagnosticsDelivery Spares

On-Site InterventionUpdatesPatches

Firmware updatesOS updates

Hoe werken wij

Hoe werken wij

Hoe werken wij

Hoe werken wij Michel Vervoort

General Managermichel@absi.be

Dany De VleeschhauwerInfrastructure/Managed

Servicesddvl@absi.be

Léon CampéasAccounting

leon@absi.be

Isabelle DufourHR Managerisa@absi.be

David Van PuyveldeDevelopment(CRM/CMS)

Team Managerdavidv@absi.be

Michel VervoortGeneral/Sales Manager

michel@absi.be

Account Manager

Account Manager/Pre-Sales

CMS Sales

CRM Sales/Consultant (NL)

Developer

Developer

Project Manager

Developer

Project Manager

Developer

System Engineer

System Engineer

Unix System Engineer

Oracle DBA

Security System Engineer

Security System Engineer

System Engineer

Unix System Engineer

Purchasing

Reception

Pre-Sales

Standby Team

External Resources

SOC(server operating center) Team

CRM Sales/Consultant (Belux)

Account Manager(GOV)

CRM Sales/Consultant (BE)

Pre-Sales

Internal/Recurrent Sales

Unix System Engineer

Project Manager

Project Manager

Developer

Developer

Developer

Developer

Developer

Developer

VERA Mail-infrastructuur

Sun StorEdge 3510 FC-AL12 x 73 GB FC-AL RAID 15Krpm

oftewel Sun StorEdge 3511 FC-AL12 x 250 GB RAID 7Krpm

Public Network

PB F-OPB F-OPB PB

Heartbeat F-O

Heartbeat

Java Enterprise SystemSun/Solaris 9

Cluster 3.1 Solution

MODE

STACKSPEEDDUPLXSTATMASTRRPSSYST

Catalyst 3750 SERIES

1 2 3 4 5 6 7 8 9 10 11 12

1X

2X

11X

12X

13 14 15 16 17 18 19 20 21 22 23 24

13X

14X

23X

24X

1 2 3 4

MODE

STACKSPEEDDUPLXSTATMASTRRPSSYST

Catalyst 3750 SERIES

1 2 3 4 5 6 7 8 9 10 11 12

1X

2X

11X

12X

13 14 15 16 17 18 19 20 21 22 23 24

13X

14X

23X

24X

1 2 3 4

Sun V440 2 CPUs – 1.026 Ghz – upgradebaar naar 4

2 x 36.4 GB SCSI Disks4 GB RAM

1 x Quad 10/100/1000 Mbit/s Ethernet Controllers2 x 10/100/1000 Mbit/s

Sun Directory Server LDAP slaveSun Messaging Server (SMTP/POP3/IMAP4/HTTP)

Sun WebMail ServerSun Webserver

Network Adapter Fail-over Global File Systems

Sun V440 2 CPUs – 1.026 Ghz – upgradebaar naar 4

2 x 36.4 GB SCSI Disks4 GB RAM

1 x Quad 10/100/1000 Mbit/s Ethernet Controllers2 x 10/100/1000 Mbit/s

Sun Directory Server LDAP MasterSun Calendar Server

Sun Calendar Express Sun Webserver

Network Adapter Fail-over Global File Systems

Wat doen wij !

Monitoring (realtime & historisch)Monitoring (realtime & historisch)– Applicatie’sApplicatie’s– SystemenSystemen– BackupsBackups

Incident behandelingIncident behandeling Update/PatchesUpdate/Patches Changes (migraties bijv domeinen, configs,...)Changes (migraties bijv domeinen, configs,...) 24x724x7 Backup/restoresBackup/restores

– DataData– OSOS

Operationele meetings/maandelijksOperationele meetings/maandelijks

VERA Mail-infrastructuur - upgrade

Solaris 10Solaris 10 x64 Servers/Sunx64 Servers/Sun Shared Storage - StorageTekShared Storage - StorageTek Virtualisatie/ClusteredVirtualisatie/Clustered

– Zoning(physische hardware ontkoppelen)Zoning(physische hardware ontkoppelen)– ZFSZFS– Snapshots Snapshots – ReplicatieReplicatie