Wal Mart Real

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Group Members

Hira Saeed

Nadia Maqbool

Ayesha Ejaz

Submitted To: SoHaiL Saleem

Subject: St.HRM


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Wal-Mart


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Introduction

Started by Sam Walton in 1962.

Wal-Mart serves more than 200 million times per weekcustomers and members at more than 8,159 retail units

operating under 55 different banners in 15 countries.


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Conti

Internationally, the company operates in Argentina, Canada,

China, Brazil,India,UK etc.

Currently it employs 2.1 million people in US.

The company recorded revenues of $400000 million during

the financial year ended 2009, an increase of 7.1% over 2008.


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Wal-Mart Storesin US


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The Evolution


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Sams club

Sams Club operatesWal-Marts warehouse

membership clubs in the US.

Wal-Mart operates 602 Sam's Club in 48 US

states.


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International segment

The international segment comprises wholly

owned subsidiaries operating in Argentina,

Brazil, Canada, Japan.

Wal-Mart utilizes a total of 146 distribution

facilities located in Argentina, Brazil,C

anada.


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Mission Statement

Offers the best quality merchandise at the

lowest prices in all their stores, from school

supplies, to household items and top quality

groceries


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Vision Statement

Saving Peoples Money so they can live Better


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Purpose

Sam Waltonsaidit best,

If we work together, well lower the cost of

living for everyonewell give the world an

opportunity to see what its like to save and

have a better life.


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SamWaltons Wal-Mart Philosophy

Sam Walton built Americas vast chain ofWal-

Mart stores on the philosophiesofexcellence

in the workplace, customer services, and

always having the lowest prices


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Major Products & services

Products:

Dry and wet grocery,Beverages,Frozen foods,Shoes, Jewellery, Toys,etc.

Services: Shipping services

Internet services

Trial offers Pharmacy services

Credit card services


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Competitors

Tesco PLC

Metro AG

Amazon.com, Inc. CVS Caremark Corporation

Staples, Inc.


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Wal-Marts 3 Basic Beliefs

1. Respect for the Individual

2. Service to Our Customers

3. Strive for Excellence


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Environment and Corporate Culture

Grass Root Process:

Listen to your associates. Theyre the best idea generators.

Sundown Rule:

Team Work:

Open Door Policy:

The 10 Foot Rule


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Sundown Rule

why put off until tomorrow

what you can do today?


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Open door policy

Through open door policy, associates

(employees) are free to share suggestions,

ideas, and voice concerns. Whether its help

with a problem, guidance or direction, or

simply getting an answer to a question.


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Ten Foot Rule

Samsten-footrule - one that ensures that a customer whopasses within ten feet of an employee is assisted in acourteous and helpful manner. Time is also spentunderstanding customer needs and how filling those needs

can affect customer behavior.

Look at the customer in the eye

Greet the customer

Ask the customer if she/he needs any help.


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Guiding Principles

Always act with integrity.

Reveal and report all information truthfully,

without manipulation or misrepresentationFollow the law at all times.

Be honest and fair.

Respect and encourage diversity, and neverdiscriminate against anyone.


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Customer Satisfaction

Customer

Satisfaction

Quality Value

Service

Good Quality

+

Good Value

+

Good Service

=

Customer Satisfaction!


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Lowcost leadership

dominant player in the retailing industry

strategy of establishing discount stores in

smaller towns and capturing significant

market share.


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Conti..

growth in the 1980s by using information

technology (IT) to manage its supply chain and

by expanding business in bigger metropolitan

cities.

In the late 1980s, it ventured into food

retailing by introducing Supercenters


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Growth Strategy

At present, the most important goal for

Wal-Mart is to maintain their current net

sales growth of approximately 12 percentper year.

expand into international markets thathave large population centers.


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Conti..

increasing the overall efficiency of the

organization by reducing operating costs or

cost of goods sold.

In the area of human capital, Wal-Mart has no

unions, pays low wages, and relies heavily on

part-time and temporary help


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Strategy for Managing Growth

Location

Acquisition


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Corporate Strategies

(Gain competitive advantage by) providing

customers access to quality goods, when and

where needed, at competitive prices

Differentiate themselves from their

competitors

To grow through new services and alliances


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Strategic Goals:

Dominate the Retail Market wherever Wal-Mart

has a presence.

Growth by expansion in the US and

Internationally.

Create widespread name recognition and

customer satisfaction with the Wal-Mart brand,

Branching out into new sectors of retailing suchas pharmacies, automotive repair, and grocery

sales.


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Awards & Recognition

Corporate Energy Conservation, Energy and

Environment Award

2009 Sustainability Excellence Award

Top 50 Companies for People with Disabilities

Number One Most Admired Company in America

Best Place to Work in the United Kingdom (ASDA)


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Howthey attainserviceexcellence

By using IT technology

ASDA

RFID


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UseofITforservices ASDA:

Wal-Mart uses computers to help further educate and to train

their employees.

Wal-Marts 1.2 million employees in the U.S. are offered e-learning programs to help develop their personal skills.

Using this information technology Wal-Mart offers classes that

help to increase productivity at both work and in employeespersonal lives.


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UseofITforservices RFID:

Wal-Mart uses RFID to increase its employees productivity.

identification system.

With the use of RFID information technology, employees canreplenish shelves up to three times faster than with the oldbar code technology.

Products have a radio frequency that a scanner and detectdetermine the amount of products and where they arelocated.


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Conti..

Employees can also find products stored in the back room of

the store quicker, helping to make the employee more

productive and the customer happier.

Using RFID technology also helps to keep inventory costs

down.

RFID can automatically tell when products need to be

reordered, which is more efficient than being recorded when

the employee determines the product needs to be restocked.


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HelpingPeople MakeA Difference:

Wal-Mart doesnt only help their customers at their stores but

they do help their customers with their life.

Provides scholarships Helps childrens hospitals

Provides money to fund raisers

Cares about environment


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Functional Strategies

Very good operational efficiency.

Use of IT in all verticals of business

Effective use of logistics management

Global Expansion for new market opportunity


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Functional Strategies

Networked to HQ via private satellite in 1983

Bargaining power over suppliers

Data used to profile each market

Predicts demand, optimizes stock


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Marketing Strategies

Thinkingglobally. Serving locally.

SavingPeople Moneysotheycan live better.

Every DayLowPriceis a epicenteroftheWal-mart marketingstrategy.


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HR Strategies

Motivating employee

Internal promotion External recruitment


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Job analysis

At Wal-Mart every employee gets his job

description before starting his formal job after

training as they are very much conscious

about their employees so they not only

depend on job description but also employees

are guided by the supervisor and the line

manager or any other manager.


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Human Resource phIlosophy

Our philosophy is that management role is

simple to get the right people in the right

place to do job and then encourage them to

use their own inventories to accomplish the

task at hand


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Corporate Culture

Wal-Mart corporate culture is defined by ten basic

principles.

The customer is always right.

We are merchandise driven company.

Our people make the difference.

We communicate with our associates.

We maintain a strong work ethic.


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Conti..

Associates are partners.

Our leaders are also servants.

Associates are empowered. We have integrity in all we do.

We control our expenses.


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Meetings

Store Meetings:

Saturday Morning meeting atheadquarters:

Peopledivision:The primary focus of the people division is

recruitments of new associates.


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Staffing

In store employees at Wal-mart consist of two

categories: manager (salaried) and associates

(hourly) .Mangers are hired in three ways

People from other retail companies with outstandingmerchandising skill are recruited.

College graduates are hired

Hourly associates move up to the rank.


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Recruitment and Selection

TheWal Mart recruitment is done through online

website http://walmartstores.com

Registerfor anApplicantAccount

Completethe Wal-Mart Job Application

Wal-Mart Employment Questionnaire

Wal-MartPre-EmploymentAssessmentTest

PassingthePre-EmploymentTest

Wal-MartInterview Question


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Training and Development:

Management training and succession:

Associate training:

Classroom training

Computer-based training

In-store training On-the-job training


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Performance Evaluation

The four performance appraisal level are

Below standard

Above standard Standard

Outstanding


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BenefitsPackages:

Profit sharing

Group life insurance and optional term lifeinsurance plan

Business travel accident policy

Salary continuance.

Long term disability insurance

Paid vacation Purchase discount


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Compensation

Executive Compensation:

Directorcompensationplan:This program is designed to

Provide fair compensation to executives based upon theirperformance and contribution to Wal-mart.

Provide incentives to attract and retain key executives.

Instill a long term commitment to Wal-mart and develop prideand sense of company ownership


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Problems & Issues


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Issues

- Gender Discrimination

- Production/Operations

- No Unions!- Research and Development :

- Wages below average.


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Conclusion

Wal-mart is more oriented towards making profits by cutting

down costs

Has little concern about its employees

One stop shop, low priced and diverse services makes wal-

mart a tough competitor

Has slowed down its growth.


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Recommendations

Introducing higher and equal incentives for both

genders.

Continue trade with china to reduce cost.

Discovering new geographical opportunities.

Being more concerned about employees.


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Workshops, Training & Seminars

Diversity Task Force

Clearly posted job openings/promotion

opportunities for Management positions :


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Wal Mart Real

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