Vakmanschap op afstand lost personeelstekort op (Augmented reality)

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Introductie Tim Hermans

I've been working with business applications since 2008 and have been working for Recreate since 2019 as it's international pre-sales consultant

T.hermans@recreate.nl - +31 (0) 6 353 198 74

Tim Hermans Chief story telling & Whisky enthusiast

Hobbies and Interests

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What’s the challenge?

A significant reduction in the number of highly skilled Field Engineers. Field Service Engineers will be more and more low-skilled with 3rd line support assisting with technology such as Augmented Reality.

“ Cooperberg Field Service 2019 survey”

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What’s the challenge

“With an ageing workforce’s resistance to adopting new technologies and millennials not interested in joining the Field Service Industry, major challenges lay in retaining and recruiting Field Service Workforce. Along with these, training the workforce to use digital tools, document information correctly and in a timed-manner, while managing change are some of the biggest challenges that industry bosses face today.”

“ Cooperberg Field Service 2019 survey”

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Wat is Augmented Reality?

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Virtual Reality (VR)Complete digital environment

Augmented Reality (AR)

Real world with digital information overlay

Mixed Reality (MR)Real and virtual word are

intertwined

Fully enclosed, with no sense of the “ real” world

Real world remains the central location, enhanced

with “ virtual” details

Interaction with and manipulation of both virtual

and physical environment

Onze technologieën – “Rubber duck theory”

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Het is meer dan Pokemon Go

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Toepasbaarheid van AR, VR en MR

• Fields of application for AR VR and MR

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Bron: Harvard Business Review analytic

services survey, March 2018

Uitdaging voor Service bedrijven

• Verouderde generatie

• Training van nieuwe medewerkers

• Geavanceerdere producten

• Guided Maintenance

• Safety and Health

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Vakmanschap op afstand

• Wat is nu de toegevoegde waarde?

– Remote diagnosis

– Assembly

– Installatie

– Field Service

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Adoptie van nieuwe technieken

• Innovatie voegt alleen iets toe als mensen het gebruiken

• Verander “mindset”

– Focus op training

– Toegevoegde waarde

– Neem medewerkers mee in dit proces

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Remote Assistance

• Live meekijken

– Monteur en Subject matter expert

– Geven van aanwijzingen• Beeld en geluid

– Delen van documenten

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Step-by-step Instructions Smartphone

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Step-by-step Instructions HoloLens

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Vragen?

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HARTELIJK DANK VOOR UW AANDACHT

ZIJN ER NOG VRAGEN?

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Tim HermansE-mail: T.hermans@recreate.nl Mobile: +31 (0) 6 353 198 74LinkedIn: https://www.linkedin.com/in/tim-hermans/