Thesis compleet PDF3

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Transcript of Thesis compleet PDF3

Page 1: Thesis compleet PDF3

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Professionele Ruimte !!

Onderzoek naar het vergroten van de professionele ruimte van medewerkers van team Zuidplas.

Bachelorthesis – School voor Hogere Politiekunde !

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Professionele Ruimte

Onderzoek naar het vergroten van de professionele ruimte van medewerkers van team Zuidplas.

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Voorwoord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`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a!!!#$-.*,0!5.!E3-#!!!

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Inhoudsopgave Voorwoord Inhoudsopgave 4 1. Professionele ruimte 7 1.2 Probleembeschrijving/aanleiding 7 1.2.1 Kabinet Rutte 2 7 1.2.2 Nationale Politie 7 1.2.3 Team Zuidplas 8 1.3 Probleemstelling 9 1.3.1 Doelstelling 9 1.3.2 Hoofdvraag 9 1.3.3 Deelvragen 9 1.3.4 Relevantie 10 1.3.5 Afbakening 10 1.4 Methoden van onderzoek 11 1.4.1 Onderzoeksopzet 11 1.4.2 Onderzoeksmethodiek 11 1.4.3 Gegevensverzameling 12 1.4.3.1 Vooronderzoek 12 1.4.3.2 Literatuuronderzoek 12 1.4.3.3 Deelname De hark voorbij 13 1.4.3.4 Enquête 13 1.4.3.5 Interviews 13 1.4.3.6 Overige bronnen 14 1.5 Leeswijzer 14 2. Theoretisch kader 16 2.1 Professionele ruimte in de publieke sector 16 2.2 Professionele ruimte bij de politie 17 2.2.1 Politie in ontwikkeling 17 2.2.2 Plannen Nationale Politie 18 2.2.2.1 Doelstelling Nationale Politie 18 2.2.2.2 Identiteitskenmerken 19 2.2.2.3 Cultuurverandering en cultuurkenmerken 19 2.2.2.4 Landelijk Functiehuis Nationale Politie 20 2.3 De bedoeling 20 2.4 Eigenaarschap 21 2.5 De performancecirkel 22 2.6 Leiderschap bij de politie 23 2.7 Werkdefinitie 24

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3. Ontwikkelingen professionele ruimte bij de NP 26 3.1 Plannen NP 26 3.2 Definitie professionele ruimte 27 3.3 Beeld van de professionele ruimte 28 3.4 Spanning in beleid 29 3.5 Initiatieven ter vergroting professionele ruimte 30 3.5.1 De Hark Voorbij 30 3.5.2 Medewerkerparticipatie 30 3.5.3 Blauw vakmanschap 31 4. Team Zuidplas 33 4.1 Enquête 33 4.1.1 Professionele ruimte 33 4.1.2 Administratie 34 4.1.3 Ondersteuning 34 4.1.4 Regels, protocollen en procedures 34 4.2 Doelgroepanalyse 35 4.2.1 Functie en professionele ruimte 35 4.2.2 Procedures, protocollen en functie 35 4.2.3 Leeftijd en sturing 36 4.2.4 Administratie en functie 36 4.3 Interviews 36 4.3.1 Algemene betekenis professionele ruimte 36 4.3.2 Persoonlijke betekenis professionele ruimte 37 4.3.3 Ervaringen met professionele ruimte 37 4.3.4 Bepalende afdelingen, factoren en personen 38 4.3.5 Vertrouwen 39 4.3.6 Voorbeelden beperking professionele ruimte 39 4.3.7 Vergroten professionele ruimte team Zuidplas 39 5. Best practices 41 5.1 Vakmanschap 41 5.1.1 Team Roermond 42 5.1.2 Team Horst 42 5.1.3 Buurtzorg Nederland 42 5.1.4 Zorgaccent 42 5.2 Vertrouwen 43 5.2.1 Team Roermond 43 5.2.2 Team Horst 43 5.2.3 Buurtzorg Nederland 43 5.2.4 Zorgaccent 43 5.3 Protocollen en procedures 44 5.3.1 Team Roermond 44 5.3.2 Team Horst 44 5.3.3 Buurtzorg Nederland 44 5.3.4 Zorgaccent 45 5.4 Contextgedreven werken 45 5.4.1 Team Roermond 45 5.4.2 Team Horst 46

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5.4.3 Buurtzorg Nederland 46 5.4.4 Zorgaccent 46 5.5 Leiderschap 47 5.5.1 Team Roermond 47 5.5.2 Team Horst 47 5.5.3 Buurtzorg Nederland 48 5.5.4 Zorgaccent 48 5.6 Veranderen 48 5.6.1 Team Roermond 48 5.6.2 Team Horst 49 5.6.3 Zorgaccent 49 6. Conclusie en aanbevelingen 50 6.1 Beantwoording deelvragen 51 6.1.1 Beantwoording deelvraag 1 51 6.1.2 Beantwoording deelvraag 2 53 6.1.3 Beantwoording deelvraag 3 55 6.1.4 Beantwoording deelvraag 4 56 6.2 Algemene conclusie 58 6.3 Aanbevelingen 60 7. Bibliografie 62 8. Bijlagen 65 Bijlage 1 – Onderzoeksopzet 65 Bijlage 2 – Methodische verantwoording 66 Bijlage 3 – Enquête 67 Bijlage 4 – Respondentenlijst 75 Bijlage 5 – Vragenlijst interviews deskundigen professionele ruimte NP 76 Bijlage 6 – Vragenlijst interviews team Zuidplas 1e ronde 77 Bijlage 7 – Vragenlijst interviews team Zuidplas 2e ronde 78 Bijlage 8 – Vragenlijst interviews team Roermond en team Roermond 79 Bijlage 9 – Vragenlijst interviews Buurtzorg Nederland en Zorgaccent 80 Bijlage 10 – Reflectieverslag 81 !!!!

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! Bh!

3.3 Beeld van professionele ruimte !;.!1.p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! B?!

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7. Bibliografie !=/1.&.0.!W)632-./3I4.!9%/3-3.R%05!>B@"OD8!c('-)#5%:+5-'-#0+$7#$H%/+(&%-$3(-2:#$%% &'(1'#3-&*.#%&';(-$3%@1'-+$15#%N+5-'-#%$++7>1)#5-2)8!S71.6%.7.0!%7!*.R6',63!"B<!! B@"C<!!L,0!+++8&8,(780/J!!! )--7Joo+++8&8,(780/o,(-'../o03.'+2o03.'+2R.63()-o,6()3L.oB@"Oo""o,6-3(/.o! 7%/3-3.R%05.0#*%62#30163I7.0#2-6,-.132().#2-'6301#0,-3%0,/.#7%/3-3.#0%%5V,4./3I4#! "MM"?8)-&/ K,,65,!K<!K,44.68 !G< !r'/2301!Z<!:32().6!X< !9.-.62!P8 !j!P./5.0<!X8 !L,0!5.6!! >B@"MD8 !B1&-&0+#)%)415-'1'-#/%+$7#(>+#)8%C1$75#-7-$3%6++(%.#'%+:>#''#$%#$%% ;-'6+#(#$%61$%)415-'1'-#/%+$7#(>+#)8!\6%0301.0oH%'-.0J!F%%65)%**!n3-1.L.628!!K,,65,<!;8!K8 !j!\%.5.<!Z898 !5.< !>B@@bD8 !B1&-&0+#)%,#'.+7#$%#$%'#*.$-#)#$H%% C1$75#-7-$3%6++(%.#'%+:>#''#$%#$%;-'6+#(#$%61$%)41$'-'1'-#/%+$7#(>+#)%>O.!56'4!! .58D8!\6%0301.0J!F%%65)%**8!!K..6.7%%-< !=< !;%%60R%2!=<!H%.4!=8!L,0<!s,,-!Z8!5.< !963%6!:< !$/'&7!\8r 8 !j!! E,/6,L.0!\8!>B@@ND8 !c7(#$15-$#%#$%(#/5#*'-#8%C+#%5#(#$%:+5-'-#13#$'#$%+:%7#%% 4#():5#)R!;.0!H,,1J!G/2.L3.68 ! W.0-6,/.!%05.60.&.626,,5!F,-3%0,/.!9%/3-3.!>B@"CD8 !9#%.1()%6++(0-28!! S71.6%.7.0!%7!&,,6-!M<!B@"C<!L,0!+++8(%67%/3-3.80/J!! )--7Joo+++8(%67%/3-3.80/o+.64L./5o5.#),64#L%%6R3I8)-&/!!W%L.[<!$8Q8 !>"?h?D<!9#%>#6#$%#-3#$&*.1::#$%61$%#//#*'-#/%5#-7#(&*.1:%DPG#%7(;)%% #78I=%=&2-.65,&J!n3-1.L.63I!K'230.22!W%0-,(-! ;.!H,64!P%%6R3I !>B@"CD8!X6#(%7#%.1()%6++(0-28!S71.6%.7.0!%7!&.3!BO<!B@"C<!L,0!! +++8),64L%%6R3I80/J!)--7Joo+++8),6L%%6R3I80/o%L.6#5.#),64o! ;'4<!E8!>"?hhD8!dB#++(7#5-$3&6(-2.#-7%#$%0#5#-7&6(-2.#-7e<!30J!QZ!X).&32<!"Cb#"b?8 H,6-!E8!>B@"BD8 !?#(7(11-7#%+(31$-&1'-#&8%_#(;3%$11(%7#%0#7+#5-$38!;.L.0-.6J!d/'+.68!!H,6-&,0<!W8 !j!X%72!98 !>B@@CD8 !b(+$'5-2$&';(-$38!;.0!H,,1J!FTWT$8! H'7.<!98 !>B@@?D8 !d9#%1;'+$+,-#%61$%7#%61),1$%D,m6I8%X6#(%(#3#57(;)%#$%%% .1$7#5-$3&(;-,'#e<!30J!S8%61$%7#$%B(-$)=%_.8%j1$&#$%p%j8%n+5#=%B#(+#:&'(+'&8!! =&2-.65,&J!K%%&<!"B?#"O?8! T027.(-3.!P.3/31).35!.0!r'2-3-3.!>B@"OD8 !9#(7#%+$7#(>+#)%6+(,-$3%61$%7#%% @1'-+$15#%N+5-'-#[%+$7#(>+#)%$11(%.#'%-$%4#()-$3%0(#$3#$%61$%01&-&'#1,&%#$%% 7-&'(-*'&(#*.#(*.#%:#(%G%21$;1(-%EFGP8!^%.-.6&..6J!:%6&V.-! d%.62!W8 !j!E%/-).62!=8!>B@"OD8 !a1$7#5-2)%4#()-$3&7+*;,#$'%7-&'(-*'#$%p%% 01&-&'#1,&8!;.0!H,,1J!F,-3%0,/.!7%/3-3.!! s3724[<!Z8!>"?h@D8!h'(##'M5#6#5%0;(#1;*(1*Y8%9-5#,,1&%+/%'.#%-$7-6-7;15%-$%:;05-*%% &#(6-*#&8!F.+!v%64J!Q'22.//!$,1.!:%'05,-3%08!

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8. Bijlagen !Bijlage 1: Onderzoeksopzet

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Bijlage 2: Methodische verantwoording !!!!!H%%*5L6,,1! J! ! ! ;../L6,1.0J! !!!!!!!!!S05.6V%.42&.-)%5.J!!

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Bijlage 3: Enquête !

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JvR

ThesisToolsEnquete Resultaten De volgende vragen hebben betrekking op de professionele ruimte die je erva...ik heb voldoende professionele ruimte om mijn werk te kunnen uitvoeren.volledig oneens 1 (2.13 %)oneens 5 (10.64 %)eens/oneens 2 (4.26 %)eens 24 (51.06 %)volledig eens 15 (31.91 %)weet niet/nvt 0 (0 %)

n = 47# 47

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Ik heb te veel schriftelijk werk.volledig oneens 0 (0 %)oneens 21 (43.75 %)eens/oneens 11 (22.92 %)eens 11 (22.92 %)volledig eens 5 (10.42 %)weet niet/nvt 0 (0 %)

n = 48# 48

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! bh!

!!! !!

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Ik heb te veel schriftelijk werk.volledig oneens 0 (0 %)oneens 21 (43.75 %)eens/oneens 11 (22.92 %)eens 11 (22.92 %)volledig eens 5 (10.42 %)weet niet/nvt 0 (0 %)

n = 48# 48

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Ondersteunende afdelingen helpen mij voldoende met mijn werk.volledig oneens 1 (2.08 %)oneens 11 (22.92 %)eens/oneens 10 (20.83 %)eens 20 (41.67 %)volledig eens 5 (10.42 %)weet niet/nvt 1 (2.08 %)

n = 48# 48

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Sommige regels beperken mij in de uitvoering van mijn werk.volledig oneens 1 (2.08 %)oneens 12 (25 %)eens/oneens 8 (16.67 %)eens 19 (39.58 %)volledig eens 6 (12.5 %)weet niet/nvt 2 (4.17 %)

n = 48# 48

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Protocollen en procedures helpen mij om mijn werk goed te kunnen uitvoeren.volledig oneens 0 (0 %)oneens 5 (10.42 %)eens/oneens 9 (18.75 %)eens 29 (60.42 %)volledig eens 4 (8.33 %)weet niet/nvt 1 (2.08 %)

n = 48# 48

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! b?!

!!!!!!

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Protocollen en procedures helpen mij om mijn werk goed te kunnen uitvoeren.volledig oneens 0 (0 %)oneens 5 (10.42 %)eens/oneens 9 (18.75 %)eens 29 (60.42 %)volledig eens 4 (8.33 %)weet niet/nvt 1 (2.08 %)

n = 48# 48

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Ik mag afwijken van protocollen en procedures als ik dat nodig vind.volledig oneens 1 (2.08 %)oneens 10 (20.83 %)eens/oneens 7 (14.58 %)eens 23 (47.92 %)volledig eens 5 (10.42 %)weet niet/nvt 2 (4.17 %)

n = 48# 48

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Sommige ondersteunende afdelingen leveren mij meer werk op.volledig oneens 0 (0 %)oneens 15 (31.25 %)eens/oneens 9 (18.75 %)eens 14 (29.17 %)volledig eens 8 (16.67 %)weet niet/nvt 2 (4.17 %)

n = 48# 48

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Ik moet mij verantwoorden als ik niet heb gehandeld volgens protocollen of procedures.volledig oneens 1 (2.08 %)oneens 4 (8.33 %)eens/oneens 10 (20.83 %)eens 25 (52.08 %)volledig eens 4 (8.33 %)weet niet/nvt 4 (8.33 %)

n = 48# 48

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! N@!

!!!!!!

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Ik word te veel gestuurd tijdens mijn werk.volledig oneens 4 (8.33 %)oneens 21 (43.75 %)eens/oneens 10 (20.83 %)eens 8 (16.67 %)volledig eens 4 (8.33 %)weet niet/nvt 1 (2.08 %)

n = 48# 48

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Ik krijg weinig ruimte om bepaalde zaken/problemen aan te pakken.volledig oneens 6 (12.5 %)oneens 22 (45.83 %)eens/oneens 9 (18.75 %)eens 11 (22.92 %)volledig eens 0 (0 %)weet niet/nvt 0 (0 %)

n = 48# 48

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Ik krijg weinig ruimte om initiatief te nemen.volledig oneens 7 (14.58 %)oneens 29 (60.42 %)eens/oneens 7 (14.58 %)eens 4 (8.33 %)volledig eens 1 (2.08 %)weet niet/nvt 0 (0 %)

n = 48# 48

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! N"!

!!!

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Ik ervaar voldoende professionele ruimte om in ongewone situaties moedig en doortastend op te treden.volledig oneens 0 (0 %)oneens 3 (6.25 %)eens/oneens 2 (4.17 %)eens 27 (56.25 %)volledig eens 11 (22.92 %)weet niet/nvt 5 (10.42 %)

n = 48# 48

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Ik voel me gesteund door de teamleiding wanneer ik bewust ben afgeweken van procedures of protocollen.volledig oneens 0 (0 %)oneens 0 (0 %)eens/oneens 8 (17.02 %)eens 21 (44.68 %)volledig eens 10 (21.28 %)weet niet/nvt 8 (17.02 %)

n = 47# 47

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Ik voel me gesteund door de districtsleiding wanneer ik bewust ben afgeweken van procedures of protocollen.volledig oneens 0 (0 %)oneens 1 (2.08 %)eens/oneens 13 (27.08 %)eens 9 (18.75 %)volledig eens 8 (16.67 %)weet niet/nvt 17 (35.42 %)

n = 48# 48

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! NB!

!

!!

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Ik voel me gesteund door de eenheids- en korpsleiding wanneer ik bewust ben afgeweken van procedures of protocollen.volledig oneens 1 (2.08 %)oneens 2 (4.17 %)eens/oneens 16 (33.33 %)eens 5 (10.42 %)volledig eens 4 (8.33 %)weet niet/nvt 20 (41.67 %)

n = 48# 48

De volgende vragen hebben betrekking op de professionele ruimte die je erva...Er zijn bij de politie te veel regels, procedures en protocollen.volledig oneens 0 (0 %)oneens 3 (6.52 %)eens/oneens 11 (23.91 %)eens 21 (45.65 %)volledig eens 9 (19.57 %)weet niet/nvt 2 (4.35 %)

n = 46# 46

Hoe oud ben je?18 t/m 25 5 (10.42 %)26 t/m 35 17 (35.42 %)36 t/m 45 8 (16.67 %)46 t/m 55 11 (22.92 %)56 t/m 67 7 (14.58 %)

n = 48# 48

Hoe lang werk je bij de politie?0 t/m 5 jaar 5 (10.42 %)6 t/m 15 jaar 28 (58.33 %)16 t/m 30 jaar 9 (18.75 %)31 jaar of langer 6 (12.5 %)

n = 48# 48

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! NM!

!

Hoe lang werk je bij de politie?0 t/m 5 jaar 5 (10.42 %)6 t/m 15 jaar 28 (58.33 %)16 t/m 30 jaar 9 (18.75 %)31 jaar of langer 6 (12.5 %)

n = 48# 48

Hoe lang werk je in je huidige functie?0 tot 1 jaar 3 (6.25 %)1 tot 5 jaar 17 (35.42 %)5 tot 10 jaar 16 (33.33 %)11 jaar of langer 12 (25 %)

n = 48# 48

Hoe lang werk je op team Zuidplas?0 tot 1 jaar 7 (14.89 %)1 tot 5 jaar 17 (36.17 %)5 tot 10 jaar 16 (34.04 %)11 jaar of langer 7 (14.89 %)

n = 47# 47

Wat is je geslacht?man 31 (64.58 %)vrouw 17 (35.42 %)

n = 48# 48

hoeveel uur per week werk je?0 t/m 10 uur 1 (2.08 %)11 t/m 20 uur 1 (2.08 %)21 t/m 30 uur 12 (25 %)31 t/m 40 uur 34 (70.83 %)

n = 48# 48

Page 74: Thesis compleet PDF3

! NO!

!!!!!!!!!

hoeveel uur per week werk je?0 t/m 10 uur 1 (2.08 %)11 t/m 20 uur 1 (2.08 %)21 t/m 30 uur 12 (25 %)31 t/m 40 uur 34 (70.83 %)

n = 48# 48

Welke functie heb je binnen team Zuidplas?Student 1 (2.17 %)Medewerker GGP (agent) 4 (8.7 %)Generalist GGP (hoofdagent)

19 (41.3 %)

Senior GGP uitvoering 8 (17.39 %)Senior GGP procescoordinator

4 (8.7 %)

Operationeel expert GGP 1 (2.17 %)Operationeel specialist 0 (0 %)Bedrijfsvoerder 0 (0 %)Senior GGP wijkagent 4 (8.7 %)Teamchef 0 (0 %)Administratief secretarieel medewerker

3 (6.52 %)

Anders, nl: 2 (4.35 %)n = 46

# 46

Legenda:n = aantal respondenten dat de vraag heeft gezien# = aantal ontvangen antwoorden

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! NC!

Bijlage 4: Respondentenlijst !Q.27%05.0-.0!-.,&!^'357/,2J! ! ! ! ! ;,-'&J!Q$#X^"J!1.0.6,/32-!\\9<!..62-.!30-.6L3.+6%05.! ! ! ! BN!I,0',63!B@"C!Q$#X^BJ!76%(.2(%w6530,-%6!"<!..62-.!30-.6L3.+6%05.! ! ! B"!I,0',63!B@"C!Q$#X^MJ!+3I4,1.0-!..62-.!30-.6L3.+6%05.!! ! ! ! B"!I,0',63!B@"C!Q$#X^OJ!&.5.+.64.6!7'R/3.42%7L,01<!..62-.!30-.6L3.+6%05.! ! BN!I,0',63!B@"C!Q$#X^CJ!2.03%6!\\9<!-+..5.!30-.6L3.+6%05.! ! ! ! B!I'03!B@"C!Q$#X^bJ!76%(.2(%w6530,-%6!B<!-+..5.!30-.6L3.+6%05.! ! ! O!I'03!B@"C!Q$#X^NJ!76%(.2(%w6530,-%6!M<!-+..5.!30-.6L3.+6%05.! ! ! "@!I'03!B@"C!Q$#X^hJ!Z.5.+.64.6!\\9<!-+..5.!30-.6L3.+6%05.! ! ! O!I'03!B@"C!!!Q.27%05.0-.0!5.24'0531.0!76%*.223%0./.!6'3&-.!F9J! ;,-'&J!Q$#G"J!76%I.(-/.35.6!QKXo(%0-.`-1.56.L.0!+.64.0! ! ! "?!I,0',63!B@"C!Q$#GBJ!7/,,-2L.6L,01.05!76%16,&&,&,0,1.6!=sP!S%2-!F.5.6/,05! h!I,0',63!B@"C!Q$#GMJ!L.6,05.6(%,()o,*1.2-'5..65!%7!-).&,!76%*.223%0./.!6'3&-.! "B!I,0',63!B@"C!!!Q.27%05.0-.0!fR.2-!76,(-3(.2]J ! ! ! ! ! ;,-'&J!Q$#Q;"J!+3I4,1.0-!-.,&!Q%.6&%05! ! ! ! ! h!I'03!B@"C!Q$#Q;BJ!2.03%6!\\9!-.,&!Q%.6&%05! ! ! ! ! h!I'03!B@"C!Q$#HX"J!+3I4,1.0-!-.,&!H%62-! ! ! ! ! ! ?!I'03!B@"C!Q$#^="J!(%,()!^%61,((.0-! ! ! ! ! ! ! B?!&.3!B@"C!Q$#^=BJ!+%%0V%61&.5.+.64.6!03L.,'!C!^%61,((.0-! ! ! ?!I'03!B@"C!Q$#^=MJ!GPPoT\!+%%0R.1./.35.6!^%61,((.0-! ! ! ! "@!I'03!B@"C!Q$#K^"J!+3I4L.67/..14'0531.!"!K''6-V%61! ! ! ! h!I'03!B@"C!Q$#K^BJ!+3I4L.67/..14'0531.!B!K''6-V%61! ! ! ! ?!I'03!B@"C!!!!!!!!!!!!!!!!!!!!!!

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! Nb!

Bijlage 5: Vragenlijst interviews deskundigen professionele ruimte NP !!P6,1.0/3I2-!),/*!1.2-6'(-'6..65.!30-.6L3.+2!5.24'0531.0J!!!"8!E,-!32!5.!5.*303-3.!L,0!76%*.223%0./.!6'3&-.k!YY8!!B8!E,-!32!'+!.6L,6301!&.-!76%*.223%0./.!6'3&-.k!YY8!!M8!E,-!32!'+!R../5!L,0!76%*.223%0./.!6'3&-.!R300.0!5.!R,232!7%/3-3.V%61k!YY!!O8!H%.!+%65!5.!76%*.223%0./.!6'3&-.!R300.0!5.!7%/3-3.!.6L,6.0k!!YY!!C8!S7!+./4.!&,03.6!4,0!5.!7%/3-3.!5.!76%*.223%0./.!6'3&-.!L,0!),,6!&.5.+.64.62!L.616%-.0k!!YY8!!b8!T2!76%*.223%0./.!6'3&-.!&,,-+.64k!!YY8!!N8!E,-!L6,,1-!>).-!463I1.0!L,0D!76%*.223%0./.!6'3&-.!L,0!5.!&.5.+.64.6k!YY8!!h8!T2!).-!L.616%-.0!L,0!5.!76%*.223%0./.!6'3&-.!R3I!5.!7%/3-3.!,*),04./3I4!L,0!5.!6.%61,032,-3.k!!YY8!!?8!E,-!L6,,1-!>).-!1.L.0!L,0D!76%*.223%0./.!6'3&-.!L,0..0!/.353011.L.05.k!YY8!!"@8!^3.-!'!27,00301!%*!L.62()3/!-'22.0!R./.35!.0!'3-L%.6301!&.-!R.-6.44301!-%-!76%*.223%0./.!6'3&-.!R3I!5.!F,-3%0,/.!9%/3-3.k!YY8!!""8!^3I0!.6!L%%6R../5.0!L,0!-.,&2!R300.0!5.!7%/3-3.!+,,6!2'((.2L%/!1.+.64-!+%65-!&.-!>16%-.6.!&,-.!L,0D!76%*.223%0./.!6'3&-.k!YY88!!"B8!^3I0!.6!%61,032,-3.2!+,,6L,0!+.!4'00.0!/.6.0!,/2!+.!43I4.0!0,,6!76%*.223%0./.!6'3&-.k!YY88!!!

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! NN!

Bijlage 6: Vragenlijst interviews team Zuidplas 1e ronde !!P6,1.0/3I2-!),/*!1.2-6'(-'6..65.!30-.6L3.+2!&.5.+.64.62!-.,&!^'357/,2!".!6%05.J!!!"8!E,-!R.-.4.0-!76%*.223%0./.!6'3&-.!L%%6!I%'k!YY!!B8!G6L,,6!I3I!L%/5%.05.!76%*.223%0./.!6'3&-.!.0!4,0!I.!5,-!-%./3()-.0k!YY!!M8!E./4.!*,(-%6.0<!,*5./301.0<!7.62%0.0!V3I0!R.7,/.05!L%%6!I%'+!76%*.223%0./.!6'3&-.k!YY!!O8!d'0!I.!..0!L%%6R../5!1.L.0!L,0!..0!23-',-3.!+,,630!I.!76%*.223%0./.!6'3&-.!.6L%.6k!YY!!C8!d'0!I.!..0!L%%6R../5!1.L.0!L,0!..0!23-',-3.!+,,630!I.!76%*.223%0./.!6'3&-.!+.65!R.7.64-k!YY!!b8!E,-!1..*-!I%'!L.6-6%'+.0!%&!6'3&-.!-.!7,44.0k!YY!!N8!E,-!&%.-!.6!%7!-.,&!^'357/,2!1.R.'6.0!%&!5.!76%*.223%0./.!6'3&-.!L,0!&.5.+.64.62!-.!L.616%-.0k!YY!!h8!\./%%*!I3I!5,-!..0!16%-.6.!&,-.!L,0!76%*.223%0./.!6'3&-.!/.35-!-%-!R.-.6.!6.2'/-,-.0k!YY!!!!!!!!!!!!!!!!!!

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! Nh!

Bijlage 7: Vragenlijst interviews team Zuidplas 2e ronde !!P6,1.0/3I2-!&.5.+.64.62!-.,&!^'357/,2!B.!6%05.J!!!"8!E,-!R.-.4.0-!76%*.223%0./.!6'3&-.!L%%6!I%'k!YY8!!B8!G6L,,6!I3I!L%/5%.05.!76%*.223%0./.!6'3&-.!.0!4,0!I.!5,-!-%./3()-.0k!YY8!!M8!E./4.!*,(-%6.0<!,*5./301.0<!7.62%0.0!V3I0!R.7,/.05!L%%6!I%'+!76%*.223%0./.!6'3&-.k!YY8!!O8!E,-!1..*-!I%'!L.6-6%'+.0!%&!6'3&-.!-.!7,44.0!R300.0!I.!+.64k!YY88!!C8!E,-!&%.-!.6!%7!-.,&!^'357/,2!1.R.'6.0!%&!5.!76%*.223%0./.!6'3&-.!L,0!&.5.+.64.62!-.!L.616%-.0k!YY88!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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! N?!

Bijlage 8: Vragenlijst interviews team Horst en team Roermond !!P6,1.0/3I2-!30-.6L3.+2!-.,&2!H%62-!.0!Q%.6&%05J!!!"8!E,-!32!).-!R./,01!L,0!76%*.223%0./.!6'3&-.!L,0!&.5.+.64.62!%7!-.,&!Q%.6&%05oH%62-k!Y88!!B8!E./4.!6%/!).RR.0!76%(.5'6.2!.0!76%-%(%//.0!R300.0!I'//3.!-.,&k!Y88!!M8!T0!+./4.!&,-.!4'00.0!&.5.+.64.62!%7!-.,&!Q%.6&%05oH%62-!,*+3I4.0!L,0!76%(.5'6.2!.0!76%-%(%//.0k!Y88!!O8!E./4.!6%/!27../-!5.!-.,&/.35301!%&-6.0-!5.!76%*.223%0./.!6'3&-.!L,0!&.5.+.64.62k!Y88!!C8!H%.!).RR.0!I'//3.!5.!76%*.223%0../!6'3&-.!%7!).-!-.,&!L.616%%-k!Y88!!b8!H..*-!).-!L.616%-.0!L,0!5.!76%*.223%0./.!6'3&-.!1./.35!-%-!R.-.6.!6.2'/-,-.0k!Y88!!N8!d,0!I.!..0!2'((.2L%/!L%%6R../5!1.L.0!+,,6R3I!I3I!%*!).-!-.,&!,*+3I4-!L,0!76%-%(%//.0!.0!76%(.5'6.2k!Y88!!h8!d,0!I.!..0!L%%6R../5!0%.&.0!+,,6R3I!76%-%(%//.0!%*!76%(.5'6.2!5.!76%*.223%0./.!6'3&-.!L,0!&.5.+.64.62!R./.&&.6-k!Y88!!?8!E,,630!L.62()3/-!5.!76%*.223%0./.!6'3&-.!L,0!&.5.+.64.62!%7!-.,&!Q%.6&%05oH%62-!&.-!53.!L,0!&.5.+.64.62!%7!,05.6.!R,232-.,&2k!Y88!!"@8!E,-!V%'!I.!,05.6.!-.,&2!,,06,5.0!%&!76%*.223%0./.!6'3&-.!L,0!&.5.+.64.62!-.!L.616%-.0k!Y88!!""8!H%.!+%65-!)3.6!%7!).-!-.,&!).-!L,4&,02(),7!L,0!&.5.+.64.62!L.616%%-k!Y88!!"B8!=,0L'//301.0!Y88!!!

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Bijlage 9: Vragenlijst interviews Buurtzorg Nederland en Horst !!P6,1.0/3I2-!30-.6L3.+2!R.2-!76,(-3(.!^%61,((.0-oK''6-V%61J!!!"8!E,-!32!).-!R./,01!L,0!76%*.223%0./.!6'3&-.!L,0!&.5.+.64.62!R300.0!V%61,((.0-k!Y88!!B8!E./4.!6%/!).RR.0!76%(.5'6.2!.0!76%-%(%//.0!R300.0!I'//3.!-.,&k!YY!!M8!T0!+./4.!&,-.!4'00.0!&.5.+.64.62!R300.0!I'//3.!-.,&!,*+3I4.0!L,0!76%(.5'6.2!.0!76%-%(%//.0k!YY!!O8!H%.!).RR.0!I'//3.!5.!76%*.223%0./.!6'3&-.!%7!).-!-.,&!>R300.0!^%61,((.0-oK''6-V%61D!L.616%%-k!YY!!C8!H..*-!).-!L.616%-.0!L,0!76%*.223%0./.!6'3&-.!1./.35!-%-!R.-.6.!6.2'/-,-.0!L,0!).-!-.,&!>%*!L,0!^%61,((.0-oK''6-V%61Dk!^%!I,<!-%-!+./4.k!YY!!b8!d,0!I.!..0!2'((.2L%/!L%%6R../5!1.L.0!L,0!..0!23-',-3.!+,,6R3I!).-!,*+3I4.0!L,0!76%-%(%//.0!%*!76%(.5'6.2!>%*!%'5.!+.64+3IV.D!/.355.!-%-!R.-.6.!6.2'/-,-.0!>RL8!&..6!-.L6.5.0!(/3U0-Dk!YY8!!N8!^3I0!.6!L%%6R../5.0!-.!0%.&.0!53.!I%'+!76%*.223%0./.!6'3&-.!R./.&&.6.0k!^%!I,<!+./4.k!YY8!!h8!E,,630!L.62()3/-!5.!76%*.223%0./.!6'3&-.!L,0!&.5.+.64.62!L,0!^%61,((.0-oK''6-V%61!&.-!&.5.+.64.62!L,0!,05.6.!V%61302-.//301.0>%'5.6+.-2.!V%61%61,032,-3.Dk!YY8!!?8!H%.!+%65-!R3I!^%61,((.0-oK''6-V%61!).-!L,4&,02(),7!L,0!&.5.+.64.62!L.616%%-k!YY8!!"@8!E,-!V%'!I.!5.!7%/3-3.!,,06,5.0!%&!5.!76%*.223%0./.!6'3&-.!L,0!&.5.+.64.62!-.!L.616%-.0k!YY!!=,0L'//301.0k!YY8!!

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&3I!%&!-.!5'35.0!%&5,-!34!-3I5.02!30*%6&./.!1.276.44.0!&.-!-.,&/.5.0!)%%65.!5,-!5.V.!R.)%.*-.!+./!5.1./3I4!R.2-%058!;3-!&%-3L..65.!&3I!%&!..0!5%./16%.7.0,0,/[2.!L,0!5.!.0g'l-.6.2'/-,-.0!'3-!-.!L%.6.08!H3.6'3-!R/..4!5,-!.6!27.(3*3.4.!5%./16%.7.0!R300.0!-.,&!^'357/,2!&..6!R.)%.*-.!,,0!..0!16%-.6.!&,-.!L,0!76%*.223%0./.!6'3&-.!),55.0!5,0!R/..4!'3-!5.!,/1.&.0.!6.2'/-,-.08!;,,60,,2-!R/..4!'3-!30*%6&./.!1.276.44.0!&.-!-.,&/.5.0!5,-!).-!R.1637!76%*.223%0./.!6'3&-.!03.-!5%%6!3.5.6..0!).-V./*5.!+.65!'3-1./.15!.0!5,-!5.V.!'3-/.1!%%4!03.-!,/-3I5!R300.0!5.!5.*303-3.!7,2-.8!;3-!+,6.0!%05.6+.67.0!+,,6%7!34!L.653.7.05!%05.6V%.4!4%0!7/.1.0!-3I5.02!5.!30-.6L3.+2!&.-!&.5.+.64.62!L,0!-.,&!^'357/,28!H3.6'3-!R/..4!,/2!20./!5,-!).-!R../5!'3-!5.!,/1.&.0.!.0g'l-.!L,0!76%*.223%0./.!6'3&-.!1.0',0(..65!+.658!!!X3I5.02!&3I0!5../0,&.!,,0!;.!),64!L%%6R3I!)%%65.!34!L,0!L.62()3//.05.!-.,&2!R3I!5.!7%/3-3.!.0!%61,032,-3.2!R'3-.0!5.!7%/3-3.!53.!%7!..0!,05.6.!&,03.6!+.64-.!+,,65%%6!&.5.+.64.62!..0!16%-.6.!&,-.!L,0!76%*.223%0./.!6'3&-.!1.0%-.08!;.!6.2'/-,-.0!L,0!5.V.!-.,&2!.0!%61,032,-3.2!R/.4.0!%%4!0%1!..02!R.-.6!-.!+%65.0!5%%6!5.V.!&,03.6!L,0!+.64.08!\.5'6.05.!5.!30-.6L3.+2!-3I5.02!53-!%05.6V%.4!&.-!&.5.+.64.62!L,0!5.V.!-.,&2!.0!%61,032,-3.2!&.64-.!34!5,-!.6!L,,4!..0!1.&%-3L..65.!.0!.0-)%'23,2-.!)%'5301!+,2!%&!..0!16%-.6.!R3I56,1.!-.!/.L.6.0!,,0!5.!L.3/31).35!L,0!R'61.6!%*!R.-.6.!V%61!,,0!(/3U0-.08!;3-!+,6.0!76%*.223%0,/2!53.!..0!16%-.!/3.*5.!L%%6!)'0!L,4!),55.0!.0!R.16.7.0!+,,630!V.!).-!L.62()3/!4%05.0!&,4.08!!!;.V.!&%-3L,-3.!.0!.0-)%'23,2&.!&.64-.!34!2%&2!%%4!%7!R3I!&.5.+.64.62!L,0!-.,&!^'357/,2!&,,6!34!&.64-.!%%4!5,-!&.5.+.64.62!L,0!-.,&!^'357/,2!L,,4!R./.&&.65!+.65.0!5%%6!).-!2[2-..&!+,,6R300.0!V.!+.64-.08!r'32-!5%%6!).-!2[2-..&!>+..6D!%05.62-.'0.05!-.!&,4.0!,,0!5.!5,,5+.64./3I4.!R.5%./301!L,0!).-!7%/3-3.L,4!&,,4-.!R3I!5.!R.2-!76,(-3(.2!).-!L.62()3/8!T4!5.04!5,,6%&!5,-!-.,&!^'357/,2!L../!4,0!/.6.0!L,0!5.!-.,&2!.0!%61,032,-3.2!R300.0!5.!R.2-!76,(-3(.2!L,0!53-!%05.6V%.48!!!!!!!!Resultaat H.-!6.2'/-,,-!L,0!R%L.01.0%.&5!76%(.2!32!L,2-1./.15!30!5.V.!-).2328!;.!,,0R.L./301.0!53.!V3I0!,*1./.35!'3-!).-!%05.6V%.4!4'00.0!2-'4!L%%6!2-'4!R3I56,1.0!,,0!..0!L.6R.-.6301!L,0!5.!76%*.223%0./.!6'3&-.!L,0!&.5.+.64.62!L,0!-.,&!^'357/,28!T4!1./%%*!30!..0!L.6R.-.6301!L,0!5.!6.2'/-,-.0!.0!L.3/31).35!L,0!5.!R'61.6!5%%6!5.!,,0R.L./301.0!'3-!).-!%05.6V%.4!%L.6!-.!0.&.08!H.-!'3-1.R6.35.!.0!2-.L31.!4,6,4-.6!L,0!).-!%05.6V%.4!32!..0!R.+'2-.!4.'V.8!X.0!..62-.!%&5,-!34!..0!2-.L31!-).%6.-32()!4,5.6!+3/5.!0..6V.--.0!,/2!6%R''2-!*'05,&.0-!L%%6!).-!L.65.6.!%05.6V%.48!X.0!-+..5.!%&5,-!34!5.!4,5.62!L,0!5.!7/,00.0!L,0!5.!F9!5'35./3I4!+3/5.!2().-2.0!.0!)3.630!L%//.531!+3/5.!V3I08!X%-!2/%-!%&5,-!34!L305!5,-!&.0301.0!.0!L%%6R../5.0!>(3-,-.0D!L,0!6.27%05.0-.0!L../!&..6!-%-!5.!L.6R../5301!276.4.0!+,00..6!5.V.!/.--.6/3I4!+%65.0!1.(3-..65!5,0!5,-!.6!..0!4%6-.!R.2()%'+301!%*!R.276.4301!)3.6L,0!+%65-!+..61.1.L.08!!!;.!,,0R.L./301.0!'3-!).-!%05.6V%.4!V3I0!V%!27.(3*3.4!.0!(%0(6..-!&%1./3I4!&,,6!1./.-!%7!).-!%05.6+.67!L,0!5.V.!-).232!+3/!34!L%%64%&.0!5,-!34!5.!+3/!L,0!5.!%05.6V%.4.6!%7/.1!,,0!-.,&!^'357/,28!;.!R.)%.*-.!,,0!..0!16%-.6.!&,-.!L,0!76%*.223%0./.!6'3&-.!&%.-!16%.3.0!R3I!5.!&.5.+.64.62!L,0!-.,&!^'357/,28!H.-!V%'!03.-!7,22.05!V3I0!%&!,/2!%05.6V%.4.6!)3.6L%%6!..0!2-6'(-''6!-.!R.7,/.08!!!!!!

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Invloed Bachelorthesis H.-!6.2'/-,,-!L,0!5.V.!-).232!V3I0!(%0(6.-.!,,0R.L./301.0<!27.(3*3.4!R.5%./5!L%%6!-.,&!^'357/,28!H.-!32!0'!,,0!5.!%756,()-1.L.6!.0!5.!&.5.+.64.62!L,0!-.,&!^'357/,2!%&!)3.6&..!,,0!5.!2/,1!-.!1,,08!S&5,-!-.,&!^'357/,2!R300.04%6-!1,,-!2,&.0L%.1.0!&.-!.0.!5../!L,0!5.!&.5.+.64.62!L,0!-.,&!Q3I0!.0!\%'+.!V,/!.6!..0!L.6L%/1%05.6V%.4!&%.-.0!7/,,-2!L305.0!L%%65,-!5.!,,0R.L./301.0!4'00.0!+%65.0!1.p&7/.&.0-..658!!H.-!*.3-!5,-!.6!%05.6V%.4!1.7/..15!32!0,,6!5.!76%*.223%0./.!6'3&-.!R300.0!-.,&!^'357/,2!4,0!30L/%.5!).RR.0!%7!5.!%0-+344./301!L,0!.0!R.)%.*-.!,,0!76%*.223%0./.!6'3&-.!L,0!&.5.+.64.62!%7!-.,&!^'357/,28!;%%6!53-!%05.6V%.4!4,0!5.!R.)%.*-.!,,0!..0!16%-.6.!&,-.!L,0!76%*.223%0./.!6'3&-.!,,01.+,44.65!V3I0!.0!4,0!.6!..0!%0-+344./301!5,,6-%.!1.2-,6-!V3I0!53.!03.-!536.(-!+,,60..&R,,6!328!!!;.!,,0R.L./301.0!'3-!53-!%05.6V%.4!V3I0!03.-!1.0.6,/32..6R,,68!G()-.6!4,0!53-!%05.6V%.4!R.2()%'+5!+%65.0!,/2!302736,-3.!L%%6!,05.6.!-.,&2!L,0!5.!F9!%&!5.!76%*.223%0./.!6'3&-.!L,0!&.5.+.64.62!-.!L.616%-.08!!!!Begeleiding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igen ontwikkeling =//.!%05.65./.0!L,0!5.V.!-).232!).RR.0!&3I!L.65.6!5%.0!%0-+344./.08!X.0!..62-.!)..*-!5.!V%.4-%()-!0,,6!..0!1.2()34-!%05.6+.67!L%%6!5.V.!-).232!&3I!1.)%/7.0!%&!L.64.00.05!%05.6V%.4!-.!5%.0!0,,6!L.62()3//.05.!%05.6+.67.08!X.0!-+..5.!).R!34!1./..65!%&!%7!..0!)./5.6.!.0!(%0(6.-.!+3IV.!).-!%05.6+.67!-.!R.2()63IL.0!.0!-%-!..0!76%R/..&2-.//301!-.!4%&.08!X.0!-+..5.!).R!34!&3I0!4.0032!L,0!R6%00.0%05.6V%.4!L.616%%-8!H.-!+,2!/..6V,,&!%&!&.-!R.)'/7!L,0!5.!I'32-.!&.-)%53.4!-%-!..0!5'35./3I4!-).%6.-32()!4,5.6!-.!4%&.08!H3.6R3I!).R!34!&3I!L.653.7-!30!5.!/3-.6,-''6!.0!R6%00.0!+./4.!L,0!-%.7,22301!V3I0!%7!5.!76%R/..&2-.//301!L,0!).-!%05.6V%.48!X.0!5.65.!).R!34!&3I0!4.0032!L,0!%05.6V%.42&.-)%53.4.0!L.616%%-8!Z.-!0,&.!).-!,0,/[2.6.0!.0!-%.7,22.0!L,0!5.!%05.6V%.426.2'/-,-.0!R300.0!).-!%05.6V%.4!32!/..6V,,&!1.+..2-8!X.0!L3.65.!V,-.0!.6!L%%6!&3I!/..6&%&.0-.0!30!).-!L.6R305.0!.0!(%0(/'5.6.0!L,0!5.!%05.6V%.426.2'/-,-.08!T4!).R!1./..65!%&!&3I0!.31.0!&.0301!.0!*.3-.0!-.!2().35.08!X.0!L3I*5.!+,2!).-!L%%6!&3I!..0!1%.5!/..6&%&.0-!%&!,*2-,05!-.!0.&.0!L,0!).-!-.,&!%&!%RI.(-3.*!-%-!,,0R.L./301.0!-.!4%&.08!X%-!2/%-!).R!34!1./..65!%&!..0!2-.L31!%05.6V%.4!V%,/2!30!5.V.!-).232!-.!R.2()63IL.08!s..6&%&.0-!L%%6!&3I!+,2!%&!V,4.0!(%0(6..-!.0!R%0531!-.!L.6+%%65.08!!!!!!!!!

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