The future of banking

download The future of banking

of 98

  • date post

    20-May-2015
  • Category

    Business

  • view

    3.467
  • download

    1

Embed Size (px)

description

The future of banking is based on trust, ie communication, transparancy and authenticity! Zie ook: http://www.upstream.nl/comments.php?id=1142_0_1_0_C

Transcript of The future of banking

  • 1. Communication in the digital age It s Its all about socialising, sharing and creatingsocialising The Future of Banking Marco Derksen Mei 2009

2. Aalten, Amsterdam, Arnhem, Hogeschool Arnhem- Nijmegen, scheikunde, Katholieke Universiteit Nijmegen, Organon, datamining, marketing, Ondernemer, VODW, BrandmarC, P&G, ING, BrandmarC P&G ING digitale media, gezin, Share of Mind, Essent, Amicon,, , , webanalytics, ilse media, Marketingfacts, Upstream, HAN, Arnhem Direct, IAB, VPRO, Social networks, Digitaal Communicatie Lab 3. The Future of Banking? 4. Inleiding Banking 2.0 (mei 2008) 20 5. Inleiding Banking 2.0 (april 2009) 20 6. Inleiding Yunoo.nl Yunoo nl (voorheen Qash.nl)Qash nl) 7. Inleiding Yunoo.hyves.nl Yunoo hyves nl 8. Inleiding Twitter.com/yunoo Twitter com/yunoo 9. Inleiding Getsatisfaction.com/yunoo Getsatisfaction com/yunoo 10. Inleiding Yunoo.nl Yunoo nl stand van zaken 11. Inleiding Vertrouwen 12. Inleiding The Business Case for Trust?2009 Edelman Trust Barometer 13. Media shift 14. Digitale trends & ontwikkelingen Verschuiving van analoog naar digitaal connected Notebook &Media PCstablet PCsDigital radio Flat Screen TVs Networked DVD playerspyMedia Servers IP TV STBs Streaming mediaplayers Games consolesHandheldGames consolesRemovable storage Personal Video RecordersMulti mediaMulti-media Digital imaging PDAs mobile phonesdevices Wearablemedia Mp3 playersPortable Media Players AnalogueDigital Networked digital 15. Communication shift 16. Gebruik van digitale media Verschuiving naar andere communicatiekanalen verschuiving naar andere communicatiekanaleng 17. Gebruik van digitale media Meer, korter en sneller! 18. Information overload 19. Consumer in control 20. Consumer in control Ja/Nee Sticker 21. Consumer in control AdBlocker 22. Consumer in control Really Simple Syndication (RSS) 23. Consumer in control Netvibes, Pageflakes, iGoogle, Widgets, etc etc. 24. Consumer in control Podcasts 25. Consumer in control Digitale Video Recorder (DVR) 26. Consumer in control Electronic Program Guide (EPG) 27. Consumer in control NOS geeft kijker regie in handen 28. Search rules 29. Search rules Zoekmachines spelen in op behoefte van consument 30. Search rules Search en Google maps 31. Search rules Search en Google maps 32. Search rules Search en Google maps 33. Search rules Mobile search 34. Search rules Augmented Reality enabled ATM finder 35. Search rules Google Labs 36. Search rules maar kent ook beperkingen 37. Social ranking will rule 38. Social ranking will rule Wat vinden anderen belangrijk? 39. Social ranking will rule Wat vinden anderen belangrijk? 40. Social ranking will rule Wat vinden anderen belangrijk? 41. Social ranking will rule Wat vinden anderen belangrijk? 42. Social ranking will rule Wat vinden anderen belangrijk? 43. Social ranking will rule Wat vinden anderen belangrijk? 44. Social ranking will rule Wat vinden anderen belangrijk? 45. Social ranking will rule Wat vinden anderen belangrijk? 46. Social networks 47. Social networks Hyves.nl Hyves nl 48. Social networks Linkedin 49. Social networks Tweakers.net Tweakers net 50. Social networks Marketingfacts.nl Marketingfacts nl 51. Social networks KLM Club China 52. Social networks Rabobank Starterscommunities 53. Social networks Twitter 54. Wat betekent dit nu voor banken? 55. Wat betekent dit voor banken? Verandering medialandschap leidt tot nieuwe markt & spelers nieuwe markt mnbestaan markttndebestaande spelers nieuwe spelers 56. Wat betekent dit voor banken? Verandering medialandschap leidt tot nieuwe markt & spelers CollaborativeInvesting PersonalMoneyy ManagementPeer-2-peerBanking FundraisingBill SplittingGoalsavingOnline billing 57. Wat betekent dit voor banken? Social media leidt tot transparantie 58. Wat betekent dit voor banken? Customer service is the new marketing! 59. Listen 60. Listen Kryptonite: Tough Locks, Tough World 61. Listen Kryptonite: Tough Locks, Tough World 62. Listen Kryptonite: Tough Locks, Tough World 63. Listen Dell, UPC, Vodafone, Dominos Pizza, etc.Domino setc 64. Listen Webcare or Web Relations 65. Facilitate 66. Facilitate Google Blogsearch 67. Facilitate Blogpulse: search in more than 100 million blogs 68. Facilitate Blogpulse: search in more than 100 million blogs 69. Facilitate Nielsen BuzzMetrics 70. Facilitat TNS Cymfony 71. Facilitate UPC Webcare op Twitter 72. Facilitate UPC Webcare op Twitter 73. Facilitate UPC Webcare op Twitter 74. Facilitate Wij bouwen een wijk (Smallingerland) 75. Facilitate Wehkamp 76. Facilitate Getsatisfaction.com/yunoo Getsatisfaction com/yunoo 77. Facilitate Dell Ideastorm 78. Participate 79. Participate Yunoo.nl Yunoo nl (voorheen Qash.nl)Qash nl) 80. Shoes, shoes, and shoes (Zappos) (Z ) 81. Participate Zappos: shoes, shoes, and shoes! 82. Participate Zappos: shoes, shoes, and shoes! 83. Participate Zappos: shoes, shoes, and shoes! 84. Participate Zappos: shoes, shoes, and shoes! 85. Participate Zappos: shoes, shoes, and shoes! 86. Participate Zappos: shoes, shoes, and shoes! 87. Dell Sucks (Jeff J i ) (J ff Jarvis) 88. Participate Dell lies. Dell suckslies 89. Participate Dell lies. Dell suckslies 90. Participate Dell lies. Dell suckslies 91. Participate Dell lies. Dell suckslies 92. Participate Dell lies. Dell suckslies 93. Participate Dell lies. Dell suckslies 94. Participate Dell lies. Dell suckslies 95. Particpate Dell lies. Dell suckslies 96. Wat zijn nu de te volgen stappen?Leren, leren & leren 97. Dank voor de aandacht! 98. Banking 2.0: the social media directory