PROFESSIONAL PORTFOLIO

Suzanne Victoria Schlangen Last Updated April 2012

Suzanne Victoria SchlangenEDUCATIONSt. Cloud State University, St. Cloud, MNMA in Special Studies (English, Mass Comm & Film Studies), GPA: 3.96/4.0BA in Film Studies & English, Summa Cum Laude, GPA: 3.91/4.0— Awarded 7 academic scholarships (2003-2010)— Dean’s List honoree for 7 semesters (2003-2007)— Led group of 20+ students as Vice President for Cinescope, film org(2005-2006)— Presented at 2010 SISSI Conference, CSU–Pueblo: secured 33% of costs with sponsorship

PROFESSIONAL EXPERIENCECommunications Assistant, Office of the Chancellor, MnSCUResearch Assistant, Honors Dept., St. Cloud State UniversityOperations Intern, VS Dept., MN Children’s MuseumTeaching Assistant, Dept. of TH & FS, St. Cloud State UniversityArt Curator Assistant, St. Benedict's Haehn Gallery & Museum

827 10th Ave. S.E. St. Cloud, MN 56304 (320) 267-5968 suzanneschlangen@gmail.com linkedin.com/pub/29/781/63a

              

08/2009—12/2012       

01/2003—05/2008

  10/2006—01/2012 

08/2011—12/2011 01/2011—04/2011

09/2003—05/2008 05/2004—02/2005

Training & Professional Developmen

t

Public Relations &

Liaison Services

Program

Evaluation

Administrative

Management

Training& PD

PR &

Liaison

Program

EvaluationAdministrative

Management

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Administrative Management: Independent project, Developmental Research & Initiative Skills

Bilingual Pay Shift Differential Proposal: Written proposal to instate a new policy for bilingual staff, including best practices at other non-profit organizations and government statistical research on language needs in Minnesota, especially St. Paul.

External Company Research:Project involved locating and contacting 15+ language assessment agencies/companies for cost-efficient services that corresponded with administrative policy. Compared company services and costs and compiled contact information.

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Dress Code Meeting Agenda:Dress Code Team is sub-committee of A-Team. Agenda lists the current

discussion topics: Items assigned, uniform research, vendor options, style/color choices, on-site storage and dept. estimates for uniforms.

Uniform Research Report:: In Dress Code Team, I performed developmental research for the

organization-wide administrative change in uniforms. Report included uniform functionality, vendor research and color/style comparison.

Administrative Management: Collaborative project, Non-Profit Operations & Positive Problem Solving Skills

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Administrative

Management Training& PD

PR &

Liaison

Program

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Operation Clicker 2010 Report

Project goals

Goal 1: Use relational database program (Galaxy) to gather data & run reports on

sales figures (individual & groups)

Goal 2: Accurately enter data into Excel spreadsheets to create charts/graphs to

compare with Operation Clicker data

Goal 3: Compare visitor metrics data with museum space square footage to write

analytical report on metrics & space usage with stats, interpretation & illustrations

Goal 4: Compare past reports with current report to highlight (in)consistencies

Goal 5: Present PowerPoint with analysis & program recommendations to cross-

departmental managers team

Project challenges

Challenge 1: Limited business hours to gather data in Galaxy program (4-5 pm weekdays)

Challenge 2: Interpret complex sales figures with 2010 data for analysis of visitor usage of individual museum spaces

Challenge 3: Write detailed analytical report with consistent formatting, structure & style from previous 2004/2005 reports

Challenge 4: Create & present shortened version of report to present to A-team managers

Program Evaluation: Independent Project, Project Management & Professional Communication Skills

Program Evaluation: Evaluative Writing & Quantitative/Qualitative Analysis Skills

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Report – Analysis Samples:

Left slide: space utilized vs. square footage for the Museum with over- and under-utilized spaces/exhibits categorized in side bar. Right slide: average tickets sold by hour for each day during the week, including additional analysis of specific days in side bar.

Program Evaluation: Comparative Analysis, Microsoft Office Software & Presentation Skills

Operation Clicker Report Overview:

The 2004 & 2010 Operation Clicker data were both collected in the summer months (July-August), while the 2005 was collected in the spring (February-March). The presence of school groups in spring 2005 may have skewed the statistics when comparing with the summer reports.

Operation Clicker 2010 had the longest duration: 32 days (19 days in 2004; 20 days in 2005). From July 5 to August 1, 2010, the number of visitors in each Museum space was counting at the same times throughout the day: 10:15 am, 11:15 am, 12:15 pm, 1:15 pm, and 2:15 pm. The 2010 Operation Clicker report has a very similar design to the 2004/2005 report; the only difference is the order of the exhibits in the charts.

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Training & PD

Public Relations &

Liaison Service

Administrative

Management

Program

Evaluation

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Student-to-Student Global Media Roundtable:

Students and faculty! Please plan to attend the annual Student-to-Student Global Media Roundtable on Wednesday, March 18, from 10:00 to 11:30 a.m. in Atwood Theater.

We will have international graduate students discussing media in Bangladesh, Canada, China, Kenya, Nigeria, Poland, Thailand and Vietnam. They will give a brief overview of the media in each country and then will talk specifically about the country's advertising, a topic which is of interest to people around the world. A question-and-answer session will follow.

The Global Media Roundtable is a university-wide presentation and service to the university. The graduate student panelists talk about media issues in their countries and share their experiences. The Roundtable is a unique opportunity for learning how media vary from culture to culture, and thus students and faculty are introduced to various cultures. For the audience, it is a chance to learn about other parts of the world and how they use mass media to communicate. So, please come support your fellow graduate students, and broaden your horizons a little while you're at it.

For other campus opportunities, visit the Campus Events Calendar: http://www.stcloudstate.edu/events/default.asp

PR for University Event:

For graduate course Ethics & Critical Analysis of Mass Media, the class implemented the public relations, media communications, as well as the presentation itself for the Global Media Roundtable. The project involved creating presentation materials, coordinating schedules, writing press releases, generating handouts for attendees. Additionally, I organized signage, welcomed attendees and directed media technicians to the appropriate location in the auditorium.

Public Relations & Liaison Service: Graphic Design, News Release Writing & Leadership Skills

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Group Meeting Discussion & Strategic Planning:In ENGL 332 Writing in the Professions, my group project consisted of t

team meetings, administering a survey to students, setting deadlines, delegating tasks, analyzing the results to provide clear, current evaluative report to student-orientated depts. on SCSU campus.

Survey to Evaluate Current Program Services:As part of the assignments with its own deadline included creating a

survey to administer to University Students, concerning their past experiences and future expectations for the

Open Computer Labs on-campus.

Public Relations & Liaison Service: Collaborative project, Strategic Planning & Communication Skills

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Administrative

Management

Program

Evaluation

PR & Liaison

Training &Professional Development

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Training & Professional Development: Workshop Evaluation, Evaluative/Summary Reports & Prioritization Skills

Survey & Evaluation of Staff Performance:An extended summary of Membership Conversion Plan surveys from fall quarter (August-October 2010). With the responses, I

provided recommendations for staff training. By prioritizing my work, I completed the report in addition to other responsibilities.

All-Staff Workshop & Staff Evaluation: An evaluative summary report of staff surveys of the teambuilding workshop. From the responses, I provided recommendations for

upcoming workshops for the leadership team. To accommodate the task's urgency, I prioritized my workload to incorporate

and complete the report the same business day that it was assigned

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Training & Professional Development: Administrative development, Organization & Proofreading/Editing Skills

CSA Training for Administrators:Workshop presentation material notes for the 2011 CSA Training Workshop for Campus Site Administrators throughout MnSCU.

My outline included presentation material with attendees’ feature requests & software function questions.

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Instigating Org-Wide 13 Themes:13 themes involved brainstorming relevant topics (1 per week for

winter quarter 2011) that needed to be practical for staff when interacted with visitors on a daily basis, &conveyed a work ethic as

a starting point for conversations &collaborations across depts.

TASKS FOR TAYLOR Weekly Tasks 1. Test QA and/or Prod for D2L software updates/upgrades using tool checklists

(D2L Tool Checklists 2011 folder has updated checklists, 9.4.1 Checklists Jan 2012) a) Discuss testing plans with Karen (make sure you are testing in the right site) b) Create new folder in Testing QA folder, label it, and save each checklist before

testing (e.g. 9.4.1 QA folder contains tools tested in QA after the 9.4.1 upgrade) c) Record testing into each tool checklist with top rows & pass/fail column filled d) Write-up detailed descriptions of issue found while testing in a Word

Document with screenshots and the process to recreate the issue 2. Email Karen short progress reports at the end of each week; list of tools

tested/untested, summary of bugs/issues found with reference to tool and checklist line (e.g. News checklist Line 49), attach tool checklists that have issues and word documents with detailed description of recurring issues (e.g. Calendar – Print.doc in 9.4.1 QA folder)

3. Priority testing: Log-in page with links, Grades, Quizzes, Content, Manage Files, Dropbox, Discussions, Classlist, Preferences, Locker, News, Calendar, Notifications

4. Secondary tool testing: Edit Course (all remaining tools), Surveys, Pager, Competencies, Rubrics, Chat, User Profile, Release Conditions, Glossary, Links, Attendance, FAQ, Checklist, Glossary, Email, Articles

Monthly Tasks 1. Read and take notes on new software documentation (i.e. 9.4.1) when available 2. Create a New Features excel spreadsheet (similar to 9.4 New Features) 3. Provide summary of Prod and/or QA testing to Karen for review & feedback 4. Assist with recording of 9.4 & 9.4.1 videos (student & teacher)

Priorities: 9.4.1 – News: various options, icons and processes 9.4.1 – Dropbox feedback viewer: various options, icons and processes 9.4.1 – Calendar: various options, icons and processes

5. Review videos for consistency, any missing info and sound/visuals and write comments/suggestions for improvement

Other Priorities 1. Provide weekly day/time schedule to Karen for semester & summer/winter breaks 2. Research best procedures for using Captivate software to record/edit videos 3. Other assignments as needed

Tasks & Goals for Interns:In the IT unit, I provided technical & administrative training to

students/interns, which included supervision, encouraging productivity and evaluating their performance. I created a list of

priorities with responsibilities appropriate to their knowledge/skills with the unit’s short-term goals.

Training Procedural Chart: As part of the technical training for new hires, I created and maintained written procedures appropriate to each area of

responsibility. In this case, the flow-chart directs the student/intern on the standard procedures for testing in the online software, which

is major duty of the position.

Training & Professional Development : Training, Supervisory & Human Relations Skills

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suzanneschlangen@gmail.com inkedin.com/pub/29/781/63a

Thank you for your time and

consideration!

Suzanne Victoria Schlangen