#SolManSeminar Register early and SAVE ... Whether you’re implementing, upgrading, or seeking ways...

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Whether you’re implementing, upgrading, or seeking ways to improve an existing SAP® Solution Manager installation, you’ll find the lessons taught at this seminar invaluable.

�� Get field-tested techniques to leverage SAP Solution Manager to:

�✔ Reduce project costs and shorten upgrade timelines

�✔ Determine in advance how configuration changes could affect existing business processes

�✔ Manage IT support and service requests on mobile devices

�✔ Take the guess-work out of project scoping and test planning

�� Examine functionality and architecture enhancements delivered in SAP Solution Manager 7.1, how they compare to previous releases, and what’s required to take advantage of them

�� Obtain critical deployment considerations, from sizing and hardware requirements to tips to overcome common (and costly!) upgrade challenges

PLUS! Due to high customer demand, a new session has been added to the program that offers expert guidance for identifying and resolving common SAP Solution Manager landscape problems.

Critical skills development for better management and support of SAP systems, processes, and projects

Register early and SAVE

Join the conversation on Twitter: #SolManSeminar

Orlando • November 20-22

Register today! Call +1-781-751-87002

Still evaluating whether or not to upgrade to SAP Solution Manager 7.1?Then come see if it’s worth it. Through detailed product insight, candid assessments, and hands-on labs, you will learn not only what the latest release is capable of, but perhaps more importantly, what’s required to get there.

Planning an upgrade to 7.1?Come get the information you need to determine a rock-solid upgrade path. From hardware and sizing considerations to adoption strategies for functionality that requires a migration project (i.e., ChaRM), you will come away with insight to avoid or overcome common (and costly!) challenges associated with upgrading to SAP Solution Manager 7.1.

Already upgraded to the latest release?You will get practical, field-tested approaches and techniques for getting more value from SAP Solution Manager 7.1 for maximum ROI. Through expert-led lectures, demos, and hands-on labs, you will learn to effectively use the newest SAP Solution Manager 7.1 capabilities across all SAP applications and infrastructure components.

No plans to upgrade?Don’t worry! Regardless of which SAP Solution Manager version or release you’re running, you will generate immediate ROI from the process-improving methodologies taught at this seminar. You will gain proven techniques to uncover critical SAP Solution Manager functionality you currently have at your disposal and optimize processes and operations across your entire SAP landscape.

CIOs, Vice Presidents, Directors, and Managers of:

• Applications

• Architecture

• Auditing

• Business applications

• Centers of Excellence

• Competency Centers

• Compliance

• ERP

• IT

• IT infrastructure

• SAP systems

Specialists and teams who focus on:

• SAP Applications

• Basis

• Business Process Management

• Business Systems

• Change Management

• Compliance

• Enterprise Architecture

• Help Desk

• Implementations

• Integration

• IT Projects

• Monitoring

• SAP Business Suite

• SAP ERP

• Operations

• System Performance

• Security

• Systems Management

• Support

• Testing

• Transports

• Troubleshooting

• Upgrades

Who attends

Why attend

Register today at www.solmanseminar.com 3

Day 1 Day 2 Day 38:00 am — Registration

and Continental Networking Breakfast8:00 am — Continental Networking Breakfast 8:30 am — Continental Networking Breakfast

What every customer needs to know about SAP Solution Manager and its impact on your business applications and IT operation strategies

Efficiently manage, document, and test your projects with SAP Solution Manager

SAP Solution Manager just got friendlier: Lessons for leveraging dashboards, mobile, and new UI enhancements to improve the user experience

Networking Break Networking Break Networking Break

SAP Solution Manager landscape assessment: Critical considerations and lessons to understand, fix, and move forward

Leverage SAP Solution Manager 7.1 for end-to-end change control management

Putting it all together: Running your entire SAP solution like a factory using SAP Solution Manager 7.1

Networking Lunch Networking Break 11:45 am — Seminar Concludes

Choosing the most effective method to get SAP Solution Manager 7.1 up and running: Upgrade versus new installation

Cost-saving techniques for leveraging SAP IT Service Management (SAP ITSM) for your help desk

activities

Networking Break Networking Lunch

New guidelines for validating, documenting, and monitoring your business processes: Lessons for new and existing SAP Solution Manager installations

Technical considerations and deployment strategies for taking IT support mobile with SAP Solution Manager 7.1

Networking Break Networking Break

Tips for leveraging SAP Solution Manager to improve project blueprinting, configuration, and documentation

Security dos and don’ts: Critical lessons for granting proper access to SAP Solution Manager

Hands-on lab (Group 1)}5 SAP Solution Manager tools you already own to reduce risk and cost during SAP enhancement package projects

Hands-on lab (Group 2)}5 SAP Solution Manager tools you already own to reduce risk and cost during SAP enhancement package projects

9:00 pm — Day 1 Ends 8:30 pm — Day 2 Ends

Seminar schedule at-a-glance*

* Session times are subject to change in each city* Please note in Orlando the hands-on lab is from 9am-12pm on November 19.

• Monitoring

• SAP Business Suite

• SAP ERP

• Operations

• System Performance

• Security

• Systems Management

• Support

• Testing

• Transports

• Troubleshooting

• Upgrades


Day 18:00-9:00 am

Registration & Continental Networking Breakfast

9:00-10:15 am

What every customer needs to know about SAP Solution Manager and its impact on your business applications and IT operation strategiesJohn Krakowski, Senior Product Manager, SAP America

Whether you are implementing or using SAP Solution Manager for the first time, upgrading to the latest release, or seeking ways to improve an existing installation, this session is critical in helping you understand the full range of SAP Solution Manager capabilities and how they align with the broader context of SAP’s current and long-term support strategy.

• Enhance your understanding of SAP Solution Manager’s role in application and operation management, including its basic requirements and opportunities for optimization

• Become familiar with best practice approaches for managing your run and build with SAP Solution Manager, to create efficient application management and solution operation

• Get an overview of the newest SAP Solution Manager 7.1 capabilities and their impact on all SAP applications and infrastructure components — even SAP HANA® and Sybase® Unwired Platform

• Delve into key functionality and architecture enhancements delivered in SAP Solution Manager 7.1, and identify what’s required to take advantage of them

Take home documentation detailing functionality delivered with the initial release of SAP Solution Manager 7.1, the new enhancements delivered with SAP Solution Manager 7.1 SP05, and the planned 2013 enhancements.

10:15-10:30 am

Networking Break

10:30-11:45 am

SAP Solution Manager landscape assessment: Critical considerations and lessons to understand, fix, and move forwardWinni Hesel, Partner, Enowa

Configuring and deploying SAP Solution Manager (the right way) is a lot of work and extremely time-consuming — usually more so than anticipated. The underestimation of cost and time often leads to an incorrect or inaccurate SAP Solution Manager installation resulting in a sub-par landscape — and lots of frustration! This session will help get your SAP Solution Manager landscape — and the SAP systems it connects to — back on track by determining a baseline for assessment and providing recommendations on next steps.

• Discuss common SAP Solution Manager landscape problems for insight into how initial design and implementation issues may be at fault. For example:

– Did you complete all configuration steps in the setup guide? (And can you afford to perform only parts of the basic configuration and add settings for additional use scenarios later?)

– Were the appropriate parameters added and/or modified?

– Did you assign the correct product instance (of a technical system) to a logical component?

– Were the appropriate troubleshooting steps taken?

– Did you deploy a production instance of SAP Solution Manager to track business suite applications, and a development instance for product maintenance?

Plus, examine critical evaluation criteria to help determine if you should choose a single, dual, or three-tier landscape strategy for your SAP Solution Manager system.

Attendees who have not yet embarked on an SAP Solution Manager implementation will not only benefit from the above lessons learned, but they will also become familiar with critical technical, architectural, design, and maintenance issues that must be considered pre- and post-implementation.


11:45 am-1:00 pm

Networking Lunch

1:00-2:15 pm

Choosing the most effective method to get SAP Solution Manager 7.1 up and running: Upgrade versus new installationJohn Krakowski, Senior Product Manager, SAP America

This session provides you with detailed information for installing or upgrading to SAP Solution Manager 7.1. See how to use the innovation improvements, such as the new UIs to “sell” an SAP Solution Manager 7.1 upgrade to your management team and get tips for deciding when it makes the most sense to upgrade to 7.1.

• Learn how to leverage incremental improvements by selectively activating new features according to their impact on functionality you’re currently using

• Identify the pros and cons of the adoption strategy options for functionality that requires a migration project; for instance, incident and change request management

• Get guidelines for planning your landscape to support the broadest possible adoption of SAP Solution Manager 7.1 and why this is important

• Get insight into the hardware considerations and sizing options for SAP Solution Manager 7.1

2:15-2:30 pm

Networking Break

2:30-3:45 pm

New guidelines for validating, documenting, and monitoring your business processes: Lessons for new and existing SAP Solution Manager installationsVivek Banerjee, Senior Consultant Solution Manager, Enowa

This session examines principles of successful business process documentation in an SAP landscape and provides detailed insight into technical enhancements delivered in SAP Solution Manager 7.1 and their impact on customers’ existing documentation processes.

• Learn how Reverse Business Process Documentation (RBPD), provided as a free content download, reads ST02 trace log data from your production SAP ERP systems in order to accurately translate data into a business process hierarchy

• Get an introduction to the options available for establishing an up-to-date, maintainable, and validated view of your business processes that meet both SAP’s requirements for documentation as well as your enterprise’s

• Explore new options to document not only processes and transactions, but also custom code elements

• Understand the way in which business process operations differ for companies using earlier versions of SAP Solution Manager

3:45-4:00 pm

Networking Break

Day One, continued

Day One continued next page


4:00-5:15 pm

Tips for leveraging SAP Solution Manager to improve project blueprinting, configuration, and documentationMarci Braybrooks, Senior Project Manager and Solution Manager Consultant, IBIS America

This session examines how to leverage the features and functionality of SAP Solution Manager to better manage project blueprinting, configuration, and documentation.

• Learn how the solution documentation assistant can be used to streamline the creation of business blueprint structures by utilizing the RBPD (Reverse Business Process Documentation) content

• Examine how you can realize quick wins and gain further insight into your SAP systems by customizing the business blueprint structure to your requirements, assigning your custom transactions, and modeling and comparing different process variants, and get further insights into your SAP systems

• Hear how SAP Solution Manager can help you increase the acceptance of your business process structure, reduce the amount of time and effort needed to keep it up to date, and truly establish a single point of truth for your project

• See a demo of how to set up a business blueprint structure in SAP Solution Manager and learn how you can evaluate the process results with the solution documentation assistant

6:00-9:00 pm

Hands-on lab (Group 1)5 SAP Solution Manager tools you already own to reduce risk and cost during SAP enhancement package projectsMichael Pytel, SAP NetWeaver Practice Lead, and Gabe Mensching, Senior Solution Manager Architect, NIMBL

This hands-on session provides step-by-step practical instruction for leveraging five SAP Solution Manager tools to reduce costs and shorten upgrade or SAP enhancement package installation timelines. Attendees at this session will learn how to:

• Use SAP Solution Manager to manage project blueprinting, configuration, and documentation, and to optimize project deliverable reporting

• Leverage the solution documentation assistant to identify existing business processes in your production landscape, create your own business processes, and avoid the time-consuming process of building out your business process repository manually

• Utilize the business process change analyzer, both alone and with the test workbench, to decrease regression testing effort and time and to automatically generate test plans and reusable test scripts

• Leverage key integration points between the business process change analyzer and SAP Solution Manager test workbench, including automatic test plan generation and test script reusability

Day One, continued


Day 28:00-8:30 am

Continental Networking Breakfast

8:30-9:45 am

Efficiently manage, document, and test your projects with SAP Solution ManagerWinni Hesel, Partner, Enowa

This session provides expert guidance to properly utilize SAP Solution Manager to keep your SAP projects in check and compliant with project standards, including an overview of the most effective testing techniques and tools within SAP Solution Manager as well as a detailed overview of all functions available in SAP Solution Manager for test management.

• Step through demos that illustrate how to use key project features in SAP Solution Manager, from building a business process hierarchy and working with templates, to managing development and testing activities

• Know your options for leveraging SAP Solution Manager to streamline enhancement package, service pack, and upgrade projects, including tips to identify critical dependencies between connected systems prior to an upgrade

• Learn how and when to utilize end-to-end scenario testing, individual function tests, and integration testing between non-SAP and SAP applications

• Understand the best ways to organize and store test cases and relate them to relevant business processes or process steps

• See how the Business Process Change Analyzer can help you determine your test scope and take the guess-work out of test planning

• Examine key integration points between SAP Solution Manager and commonly used third-party testing tools, such as HP Quality Center and Worksoft’s Certify

Take home a Microsoft Excel file you can use to test the new business process structure upload feature.

9:45-10:00 am

Networking Break

10:00-11:15 am

Leverage SAP Solution Manager 7.1 for end-to-end change control managementVivek Banerjee, Senior Consultant Solution Manager, Enowa

This session delves into over a dozen new or enhanced features available with SAP Solution Manager as of release 7.1 SP07. Gather tips and tricks for utilizing Change Request Management (ChaRM) to improve day-to-day operations and production support.

• Learn how to align change control with SAP IT Service Management (SAP ITSM) to streamline application changes, transports, and business process modifications

• Examine the latest updates to Change Request Management (ChaRM) and Quality Gate Management (QGM), and know when to use them individually or in combination

• Become familiar with the Enhanced Change and Transport System (CTS+) to effectively manage both ABAP™ and Java system changes

• Find out how to centralize and automate license distribution, system access management, and maintenance certificates

• Quickly identify and resolve configuration inconsistencies between reference systems and target systems

11:15-11:30 am

Networking Break

Day Two continued next page


11:30 am-12:45 pm

Cost-saving techniques for leveraging SAP IT Service Management (SAP ITSM) for your help desk activitiesMichael Pytel, SAP NetWeaver Practice Lead, NIMBL

Whether you are new to SAP Solution Manager or simply not yet using SAP IT Service Management (SAP ITSM), this session provides proven approaches for configuring, deploying, and leveraging SAP ITSM to support incident and service requests within your organization.

• Walk through the steps required to properly prepare for and scope an SAP ITSM implementation, from required resources like setting up your support team organization structure, to technical prerequisites such as determining categories for incidents and email templates

• Obtain criteria to determine whether and how to transition to SAP ITSM from existing third-party help desk software, and identify associated cost-saving results

• Step through comprehensive demos that illustrate, in detail, how to deploy key capabilities of SAP ITSM, including self-service incident reporting, incident and problem interactive reporting, service management dashboards, and email notifications

12:45-2:00 pm

Networking Lunch

2:00-3:15 pm

Technical considerations and deployment strategies for taking IT support mobile with SAP Solution Manager 7.1Michael Pytel, SAP NetWeaver Practice Lead, NIMBL

SAP Solution Manager 7.1 provides options for IT teams to view technical monitoring alerts and manage incidents and change requests via mobile devices, including Android and iOS (Apple). This session walks you through the requirements, benefits, and challenges associated with managing service and change request management via a mobile device.

• Get an overview of software and infrastructure requirements for using the new mobile applications that are included as part of your SAP software maintenance agreement

• Understand how to deploy SAP Solution Manager mobile applications inside and outside the organization securely using protocols

• See what’s required to deploy SAP Solution Manager functionality to smartphones and tablets, including SAP NetWeaver Gateway configuration requirements

• Step through live demos of the mobile applications IT managers and teams can leverage via tablets and smartphones to improve responsiveness to system and user issues

3:15-3:30 pm

Networking Break

Day Two, continued


3:30-4:45 pm

Security dos and don’ts: Critical lessons for granting proper access to SAP Solution ManagerMichael Pytel, SAP NetWeaver Practice Lead, NIMBL

SAP Solution Manager 7.1 includes features and tools that extend SAP Solution Manager from the Basis realm to the entire IT organization and beyond. This session discusses how to obtain all of the benefits that the latest release provides without compromising security, including critical lessons for granting access to SAP Solution Manager – from a user, role, authorization, and work center perspective.

• See what’s required to achieve the appropriate level of SAP Solution Manager access control through the proper use and provisioning of roles

• Obtain strategies to avoid the top security risks that commonly occur in SAP Solution Manager deployments, such as functional teams making changes to technical configuration

• Take a look at how security within SAP Solution Manager is designed to support multiple teams

• Get lessons on how to use SAP security roles to control documents and status values during an SAP project

• Understand common roles within SAP Solution Manager based on other customer environments, including project managers, production support managers, business analysts, QA testers, basis, and security support

• View a demo that shows how SAP Solution Manager work centers are controlled by security roles delivered by SAP

Take home a sample role matrix you can use in your SAP Solution Manager environment to ensure the right level of access is being granted.

5:30-8:30 pm

Hands-on lab (Group 2) 5 SAP Solution Manager tools you already own to reduce risk and cost during SAP enhancement package projectsMichael Pytel, SAP NetWeaver Practice Lead, and Gabe Mensching, Senior Solution Manager Architect, NIMBL

This hands-on session provides step-by-step practical instruction for leveraging five SAP Solution Manager tools to reduce costs and shorten upgrade or SAP enhancement package installation timelines. Attendees at this session will learn how to:

• Use SAP Solution Manager to manage project blueprinting, configuration, and documentation, and to optimize project deliverable reporting

• Leverage the solution documentation assistant to identify existing business processes in your production landscape, create your own business processes, and avoid the time-consuming process of building out your business process repository manually

• Utilize the business process change analyzer, both alone and with the test workbench, to decrease regression testing effort and time and to automatically generate test plans and reusable test scripts

• Leverage key integration points between the business process change analyzer and SAP Solution Manager test workbench, including automatic test plan generation and test script reusability

Day Two, continued


Day 38:30-9:00 am

Continental Networking Breakfast

9:00-10:15 am

SAP Solution Manager just got friendlier: Lessons for leveraging dashboards, mobile, and new UI enhancements to improve the user experienceJohn Krakowski, Senior Product Manager, SAP America

This demo-intensive session provides a guided tour of the latest enhancements and capabilities designed to simplify the SAP Solution Manager 7.1 user experience. Specific UI, dashboards, and mobility options, along with practical recommendations for using them, will be discussed in detail.

• Examine the major user experience improvements and additions made to SAP Solution Manager 7.1:

– Test scope optimization for support and enhancement packages – SAP ITSM’s simple, flexible, state-of-the-art interface for business users – Quality Gate Management’s central point to more efficiently build, test, and deploy plans for projects – Visualize business processes modeled with Business Process Blueprinting – ChaRM’s modernized UI based on CRM Web Client UI Framework – A management dashboard for providing IT executives with the right KPIs

• Find out how application operations teams can gain greater visibility to proactively monitor applications and business processes with better access to Run SAP Like a Factory

• See how to view your alerts and manage incidents from anywhere using new mobile applications for incident management, change approvals, and system and end-user experience monitoring

• Understand the system metric monitors based on SAP NetWeaver® BW data and see how to access interactive reports such as system availability, CPU utilization, response times, HTTP sessions, and many others for your ABAP- and Java-based systems

10:15-10:30 am

Networking Break

10:30-11:45 am

Putting it all together: Running your entire SAP solution like a factory using SAP Solution Manager 7.1John Krakowski, Senior Product Manager, SAP America

Bolster your understanding of what’s new in the application operations functionality SAP Solution Manager 7.1 affords for central monitoring, alerting, analysis, analytics, and administration of your solution landscapes.

• Strengthen your understanding of how to get started with Run SAP Like a Factory (RSLAF) as a framework to develop an optimized operations platform to run your SAP solutions

• Get expert recommendations for creating and utilizing RSLAF to support your Operations Control Center to:

– Enable automated alert-based management of SAP solutions – Utilize dashboards for efficient operations of SAP solutions – Run SAP with a minimum number FTEs per shift – Collaborate between customers, partners, and SAP – Centralize operations – Connect to SAP via the Mission Control Center – Combine key learnings from the seminar to transform the operation, support, and maintenance of your SAP

applications and infrastructure

11:45 am

Seminar concludes

Register today at www.solmanseminar.com

�� 3 days of expert-led instruction on SAP Solution Manager

�� Access to the top experts from SAP, Enowa, NIMBL, and IBIS America

�� Digital access to seminar materials and supplemental resources

�� Breakfast, lunch, and refreshment breaks throughout the seminar

�� Dedicated networking breaks that allow time for trading ideas with speakers and peers

�� Exclusive discounts on helpful resources from SAPinsider

�� Hands-on lab

Your registration includes:

Cancellations/substitutions: If you are unable to attend, you may send a substitute. Or if you cancel in writing by at least 30 days before the event, you can get a full refund. If cancellation is requested within the 30 days prior to the event, a credit will be held on the registration to be used toward a future event.

Produced by Wellesley Information Services LLC, publisher of SAPinsider.

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©2013 Wellesley Information Services. All rights reserved.

We guarantee this seminar will be worth the investment in attendance. If for any reason you are not fully satisfied with this seminar, let us know and we will refund your entire registration fee.

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Seminar at Your Site If you’re interested in bringing this seminar to your organization, email [email protected] for additional information.

Orlando • November 20-22, 2013

Register and pay by November 19 $1999

Seminar rates and locations

Can’t Attend?“Attend” this SAPinsider seminar from the comfort of your home or office, on DVD. You’ll get all of the detailed training, practical insights, and essential skills that all attendees will receive at this live event. Order The Solution Manager Seminar today, or browse our full library of over 30 SAPinsider Seminars on Demand when you visit our website.

www.sapeventsondemand.com

Whether you’re implementing, upgrading, or seeking ways to improve an existing SAP Solution Manager installation, you’ll find the lessons taught at this seminar invaluable.

�� Get field-tested techniques to leverage SAP Solution Manager to:

�✔ Reduce project costs and shorten upgrade timelines

�✔ Determine in advance how configuration changes could affect existing business processes

�✔ Manage IT support and service requests on mobile devices

�✔ Take the guess-work out of project scoping and test planning

Critical skills development for better management and support of SAP systems, processes, and projects

Register early and SAVE

www.solmanseminar.com

Orlando • November 20–22

20 Carematrix DriveDedham, MA 02026 USA

#SolManSeminar Register early and SAVE ... Whether you’re implementing, upgrading, or seeking ways...

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