professional CV

Curriculum Vitae Mahmoud Hamed

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MMaahhmmoouudd HHaammeedd ■ Western Region, Jeddah, Saudi Arabia ■ Cell: (+966) 544070300 ■ Email: [email protected]

♦ Sales & Marketing Management ♦ Business Development ♦ Enterprise Key Accounts Management ♦ Customer &

Partnership Management ♦ Business Consultant ♦ Strategic Planning ♦ Operation Management ♦ Business

Administration Management ♦ Product & Quality Management

Dear All,

I am writing to express my interest in securing an associate challenging position at your respective firm; I would like to

present my resume for your review and consideration. Having worked in a wide range of information technology business

environments.

With my dynamic experience which exceeded today 21-years management career reflecting pioneering experience and

record-breaking performance in different IT industries, I believe strongly I present solid experience which would make me an

asset to your teams.

My specific applied experience is primarily in business development however I do bring experience in sales, marketing and

Business development. I have recently completed a contract position as a sales director concerning VIP customer

satisfaction, complain management, customer relationships enhancement and global key account management.

As a professional sales and business development in the fields of Information Technology and ELV solutions, I gained first-

hand knowledge and know-how of managing different business fields through: (Holding company for group of big enterprise

companies Voice and Data, multinational vendors, overseas partners, subcontractors and global key account customers).

I am certified of (MBA) Master of Business Administration. Also experienced in professional negotiation, enterprise customer

satisfaction, operation, KPIs, business survey, executive reporting, presentations, problem solving, risk management, pre-

sales, after sales relationship.

I gained the relative experience in managing big portions of total budgets reached > $10 million for mega projects deals in

the Information Technology (IT) and Extra Low voltage (ELV).

As a business development manager I have had experience in market segment, developing and mentoring the deferent

sectors in the market and strong focused and creative teams. I possess solid management skills, and derive tremendous

satisfaction from working within a team focused on satisfying customer objectives in a collaborative manner.

It is with tremendous interest and enthusiasm I offer my resume for your consideration. I am a seasoned person who is

professional with a wealth of IT and ELV Sales management and Business development experience.

I am confident in my abilities to assist in growing future business revenues through a lead by example and motivational

management style. I would appreciate your consideration to be a part of your organization.

Thank you in advance for your time and consideration of my resume. I look for to your reply and your interest. I would

welcome an opportunity to schedule a personal meeting in order to discuss my qualifications in greater detail at your earliest

convenience.

Yours Sincerely,


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PPRROOFFEESSSSIIOONNAALL SSKKIILLLLSS

((11)) MANAGEMENT SKILLS:

Profit Maximization. Executive Level Engagement. Relationship Mgmt.

Risk Management. Efficiency Development Strategy Formation.

Systems Integration. Budget, P&L Mgmt. & Cost Saving. Contract Negotiation.

Documentation, Presentation & Reporting. Progress & KPI Mgmt. Opportunity Mgmt.

((22)) COMBINED WITH PROVEN ABILITY & KNOW-HOW IN:

► Managing Mega Accounts by myself to make sure of customer satisfaction.

► Building, coaching, training, maintaining an enthusiastic productive sales staff.

► Regularly Presenting results of operations.

► developing and process with strong emphasis on performance.

► On hands of sales experience in the technology of the major telecom players: Ericsson – Alcatel Lucent – Huawei – Cisco -

AVAYA - HP –…etc.

EEMMPPLLOOYYMMEENNTT HHIISSTTOORRYY

Jul. 2014 till now Country Manager (KSA, UAE and Qatar) BT Group (one of Saudi Binladin Group Company) Saudi Arabia

I am the director of sales and business development for three countries.

My duties covering the sales and business development programs management for Voice, Data and ELV systems; fully

Responsible for managing the E2E through my team of sales.

Fully responsible for Managing big portion of yearly sales target volume for three countries of $20 Million through 10

Representative sales account managers for each country.

Also I am responsible for improving and developing plan of business related to the market strategy allover different global

Key accounts.

Fulfillment Responsible of customer satisfaction and after sales relationship.

On the other hand, I’m responsible for managing the customers related to the volume of project size in each country through

sales manager based there because I have two sales manager, one in UAE and the other one in Qatar under my

management.

In addition; I’m executive member in high level business steering committees in BT Group

For business opportunities decision making.

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Des. 2010 Jon. 2014 (3 Year + 6 Months) Operation Manager. Al-Fouad Group Company Saudi Arabia

I was the head of Core, assistant of CEO related to Sales, Pre-Sales, Projects follow up and Customer relationship for

All new coming-up. The main role of my job is the renovations of IT and ELV total solutions to be the optimum solution

For the customer satisfaction. These renovations covers and not limited to: overall management for Voice, data

Network

And Extra Low Voltage Systems.

I was responsible for managing all subsidiaries activities including business case studies, due-diligence, planning,

Dimensioning and following up the KPIs. Operations, customer support management and P&L, Revenue.

Fully responsible for Managing big portion of yearly sales target volume of $17 Million.

Upgrade strategy using marketing inputs; this includes negotiating with vendors for Current & new technology

Evolution, product & services, features, field trials, prices and discounts.

http://www.orascomtelecom.com/


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Reviewing and validating business plans for any new opportunity (green field or acquisition)

Building and leading diversified teams in different operations to improve efficiency increase customer satisfaction.

Supervising and mentoring the new technology.

Solving the problems related to the project to increase ROI of the resources.

Managing the customer relationship and ensure the QoS provided to the customers.

Follow-up the implementations with suppliers as planned and ensure the deliverables are meeting the contracted

Terms, conditions and requirements; implementing and running the acceptance criteria & sign off the projects.

Continuously improving the database and keep relationships to fulfill the business.

Study, evaluate, compare, benchmark and plan all new in the IT and ELV systems

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Nov. 2007 Nov. 2010 (3 Years) Business Manager

Argon Global Group Qatar

The main role of my job is the renovations of IT and ELV total solutions to be the optimum solution for the customer

Satisfaction. These renovations covers and not limited to: overall management for Voice, data Network and Extra Low

Voltage Systems.

I was responsible for managing all subsidiaries activities including business case studies, due-diligence, planning,

dimensioning and following up the KPIs. Operations, customer support management and P&L, Revenue.

Fully responsible for Managing big portion of yearly sales target volume of $12 Million

Upgrade strategy using marketing inputs; this includes negotiating with vendors for

Current & new technology evolution, product & services, features, field trials, prices and discounts.

Reviewing and validating business plans for any new opportunity.

Building and leading diversified teams in different operations to improve efficiency increase customer satisfaction.

Supervising and mentoring the new technology.

Solving the problems related to the project to increase ROI of the resources.

Managing the customer relationship and ensure the QOS provided to the customers.

Follow-up the implementations with suppliers as planned and ensure the deliverables are meeting the contracted

terms, conditions and requirements; implementing and running the acceptance criteria & sign off the projects.

Continuously improving the database and keep relationships to fulfill the business.

I was Responsible for:

Global Account Executive for the Qatar market.

Marketing pursuing key commercial opportunities of planning, optimization, PM tools

Developing the global account strategy.

Preparing commercial reports and processes.

Developing the global commercial strategy.

Holding business negotiations to finalizing project contracts.

Meeting with clients’ project managers to evaluate project evolution.

Managing missions, seminars, exhibitions and surveys.

Planning the budget and carrying out administrative tasks for the representative.

Capturing the global account strategy, commercial reporting and process.


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May. 2002 Oct. 2007 (5 Years) Sales Manager

Summit Technology (Orascom Group holding) Egypt

I was responsible for:

Improvement of operations of sales, enhanced staff efficiency, growth yielded total of $ One m/Yr.

Improving after sales strategy tasks.

Reducing outsourcing needs.

Boosting productivity with problem solving tasks.

Reducing the number and length of downtime.

Directing Customer relationship strategy to be centralized and automated like never before.

Carrying out studies and plans for the market segment related to the new inputs.

Create a new strategy relationships with the vendors like AVAYA, HP and Cisco.

Managing a team of 18 senior sales.

Managing the database customer to improve the relationships regularly

Make a regular training courses for me and sales team inside the country and outside the country

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Oct. 1995 Apr. 2002 (6 Years + 6 Month) Sales Account Manager Advanced Computer Technology (ACT) Egypt

I was incharge responsible of Banking and governmental sector.

Responsible for increase and growth up the sales target to achieve $100 K per year.

My Responsibilities including:

Building high quality of relationship with key persons in both sectors.

Arrange and determined the sales courses I have to get it.

Arrange and determined the customer needed and make him full satisfied.

Attend the monthly meeting with Sales manager to negotiate the sales strategy related to those sectors.

Make a weekly report for Sales Manager.

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http://www.mobinil.com/


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EEDDUUCCAATTIIOONN && CCRREEDDEENNTTIIAALL

October 2005 May 2007.

MBA; Master of Business Administration – Cairo University -- 2007

PMP: Project Management Professional Tracks (PMI - PMP) only self-study without test.

August 1995 December 1997.

MSCE: Microsoft Certified System Engineering – 1997

October 1990 May 1995.

Bachelor of Science degree in Electrical Engineering; (Communication & Electronics Systems Specialization)

Cairo University, Faculty of Engineering, Cairo, Egypt.

Final Grade: “Good”

Graduation Project: Lessing Action Creating.

Graduation project grade: With Distinction, degrees = (199/200) – Ranked No.1 over the graduation projects.

LLAANNGGUUAAGGEESS

English: Fluent in both written and spoken (All Fields & Studies)

Arabic: Native Language.

PPRROOFFEESSSSIIOONNAALL TTRRAAIINNIINNGGSS && CCOOUURRSSEESS

LLOOCCAALL TTRRAAIINNIINNGGSS iinn EEGGYYPPTT::

Sales and Marketing course training. 1996

Compaq Sales product acknowledge. 1996

HP Sales specialist. 1998

Alcatel sales professional. 1999

Alcatel Lucent sales product professional 2001

HP Sales professional (Procure Networking) 2003

AVAYA Sales Product Specialist. 2005

D-Link Product Sales professional. 2007

TTRRAAIINNIINNGGSS IINN EEUURROOPPEE && GGuullff::

AVAYA General Sales Consultant. 2008 AVAYA Product Sales Consultant. 2008 HP Networking Sales Professional. 2009

Linksys Networking Sales professional. 2009

ELV Systems Solution Professional. (Fire Alarm System) 2011


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BBUUSSIINNEESSSS MMAANNAAGGEEMMEENNTT CCOOUURRSSEESS

► Senior Leadership Program

[Middle East Management Center]

► Management and Leadership [Middle East Management Center]

► Personal Impact & Effectiveness [Middle East Management Center]

► Business Risk Management [Middle East Management Center]

► Motivating Your Team [Mercury International]

► Performance Management [Mercury International]

► Effective Management and Leadership Styles [Mercury International]

► Essential Skills to Get the Most from your Staff [Mercury International]

► People Management Skills for Managers [Logic Training Consulting Group]

► Effective Budgeting [Logic Training Consulting Group]

► Creative and Innovative Problem Solving [Logic Training Consulting Group]

► Effective Change Management [Logic Training Consulting Group]

► How to achieve Customer Satisfaction & Loyalty course.

[Logic Training Consulting Group]

► Negotiation skills. [Logic Training Consulting Group]

All certificates & references are available and

furnished upon request for expanding on the

different issues indicated here.

All certificates & references are available and furnished upon request

for expanding on the different issues indicated here.

professional CV

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