Plechtige Opening Lummen op 5/2/2010

APRIL 8, 2023 | SLIDE 1

Open één deur en ontdek vele talenten


Bruno SegersCEO, RealDolmenWELKOM OP DEZE PLECHTIGE OPENING VAN DIT REALDOLMEN KANTOOR TE LUMMEN


Steve StevaertMinister van StaatWELKOM OP DEZE PLECHTIGE OPENING VAN DIT REALDOLMEN KANTOOR TE LUMMEN


Bart MacharisBusiness Strategy Manager Enterprise Communications, RealDolmenUC IS UNSTOPPABLE


40% Insufficient reachability of key contacts

12% Slow respons

20% Impolite employees

28% Not enough flexible

How Customers define “bad customer service”

UC ENABLESCUSTOMER RELATIONSHIP & SATISFACTION

Why Customers become ex-Customers

68% Bad customer service

10% Price

17% Product failures

5% Other


UC ENABLESTHE UPCOMING MOBILE WORLD

CorridorCruiser

Mobile within office >20%

Fixed phone line and desk

Heavy application; medium email and phone

Multiple devices (laptop and phone)

Travels outside campus regularly

Road Warrior

Mobile outside the office >70%

Fixed phone line and desk

Heavy email and phone; light application

Many can use converged mobile device

Often a teleworker or in remote office

Major Mobiles

Mobile inside the office >70%

Shared phone line; no desk

LOB application; heavy voice

Specialized devices common

Teleworker

No corporate office

Travels infrequently often to campus

Fixed phone line

LOB application; heavy voice

Field Force

Mobile outside the office > 70%

No corporate office

Typically returns to campus daily

May have shared phone line

LOB applications; heavy voice


UC IS A BPR FACILITATOR2020

2010

2000

1990

1980

1970

UC Facilitates Communciation – Step 1 = BPR

The idea

Effective

COMMUNICATION

Optimize

ICT Facilitates “Industrial Automatisation” – Step 1 = BPR

The idea

Effective

AUTOMATISATION

Optimize

ICT Facilitates ERP – Step 1 = BPR

Effective

The idea

INFORMATISATION

Optimize

ICT facilitates “Financial Management” – Step 1 = BPR

The idea

Effective

FINANCIAL MANAGEMENT

Optimize

Time to jump on the UC train


UC IS A NATURAL EVOLUTION


UC as a Business Enabler

Increased unification of

communication channels,

consolidated platform

Fully managed collaboration platform and

pervasive access

UC as a Cost Center

Basic e-mail, mostly phone

basedcommunication

UC as a More

Efficient Cost Center

Standard platform for

secure e-mail, uniform

telephony infrastructure

Ad hoc teaming around functions & projects based on IT standards UC as a

Strategic Asset

Seamless collaboration

Federation of communication information and

policy

UC FOLLOWS THE ORGANIZATIONAL NEEDS


UC IS FUNCTIONAL

ApplicationSharing

E-mail

WebConferencing

EnterpriseTelephony

Instant Messaging

Calendaring

Voice MailAudio/VideoConferencin

g

ContactManagemen

t

Single IdentitySingle Inbox

Inbox

Presence


Hans LelongChief Information Manager, RealDolmenUC THE REALDOLMEN WAY


REALDOLMEN UNIFIED COMMUNICATIONSOPZET

Mobistar Cloud


REALDOLMEN UNIFIED COMMUNICATIONSSINGLE NUMBER REACH

De contacteerder moet zelf kiezen hoe hij gaat trachten contact te leggen…

Traditionele business card

De contacteerder, belt steeds het UC nummer, en de gecontacteerde kiest op welke manier hij de oproep ontvangt

UC business card


REALDOLMEN UNIFIED COMMUNICATIONSVERSCHILLENDE VERSIES EN SNELHEDEN

Versie 1.0

Instant Messaging

Presence (bij opstart niet op locatieniveau)

Click to call V1: vanuit Outlook en Portal op basis van CISCO telefoon en op basis van selectie van telefoonnummer aanduidingen

Versie 1.5

Instant Messaging

Presence (bij opstart niet op locatieniveau)

Telefoneren via MOC

Click to call V2 : vanuit Outlook en Portal op basis van MOC door op namen te klikken maar voorlopig niet op basis van selectie van telefoonnummer aanduidingen

Corporate Voicemail

Versie 2.0

Video conference tussen MOC clients

Video conference vanuit meetingrooms

Federation met leveranciers en/of klanten

…


REALDOLMEN UNIFIED COMMUNICATIONSVOLGENDE STAPPEN

VERKOOPADMINISTRATIE

OPERATIES

…


REALDOLMEN UNIFIED COMMUNICATIONSEEN VERANDERINGSTRAJECT

Geluid

Meer kanalen

Veel Data

Nummers

Multi nummer

Aanwezigheid

Verloren oproep

Wachtrij

Bezettoon

Beeld

Eén kanaal

Relevante INFO

Namen

Een enkel nummer

Bereikbaarheid

Gemiste oproep

Doorschakelen

Beltoon


REALDOLMEN UNIFIED COMMUNICATIONSVERANDERING VEREIST BEGELEIDING Optimaliseren van het communicatieproces

Training ivm IM, Presence en Voice met Microsoft Office Communicator (MOC)

Policy ivm Unified Communications Geïntegreerd in ICT Policy Guidelines Policy

Op basis van feedback uit pilotgroep de UC Policy opstellen vooraleer UC v1.0 Corporate uit te rollen


REALDOLMEN UNIFIED COMMUNICATIONSTOEKOMSTIGE WERKPLEK


En dan nu de plechtige

opening…


We trakteren u nu graag op wat muziek en een

walking dinner…

Plechtige Opening Lummen op 5/2/2010

Business

Transcript of Plechtige Opening Lummen op 5/2/2010