Kristy Long
Transcript of Kristy Long
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From FrontPage to SharePoint 2010Kristy Long
date 23 November 2011
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What I am covering today …
• About ENERGEX and the currentintranet ‘situation’
• Moving to the_source
• Lessons learnt
• Challenges
• Looking forward … what does the
future hold?
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About our intranet …
- around 300 content authors
- Accessed by around 2000 office-based staff; different version ofintranet available to field staff
- In January 2010, the intranetattracted almost 2,000,000 hits …
one year later it attracted over3,500,000
- provides gateway to many of ourmost important applications
- In February, over 40,000 requests
were made through the intranetsearch engine
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Current situation
• Microsoft FrontPage is notsupported anymore – the intranetis sitting on a broken platform
• no opportunity for growth withemerging collaborative and
communicative tools• poor traffic analysis and user
statistics; no reportingmechanisms for evaluation andimprovement
• site map based on organisationalstructure rather than user-needs
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Internal Communication design wheel
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What we are … and what we want to be
Robertson, J (2009) What every intranet team should know NSW; Step Two Designs
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Moving to the_source
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Staggered move
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Project team … who does what and the role of the
intranet manager
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About the Intranet Project
http://thesource/hr/communicationresources/intranet/Pages/Collaboration.aspx
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Training – introducing people to the scary stuff
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Author workspace
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Senior support and understanding
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Old home page
http://thesource/pages/default.aspx
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IA on the_source
Process2Go
Gov relations
processes
http://thesource/pages/default.aspx
MATES
EnerGISe
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Connecting office-based staff to core business …
- In the field … snapshot
- STIPIS and other KPI reporting
- Talking to customers
http://thesource/pages/default.aspx
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New home page
http://thesource/pages/default.aspx
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Challenges – upgrading from the old to new
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Challenges – info management infancy
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Challenges – info management infancy
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Challenges – our core business
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Challenges – restructures and change
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Challenges – should we do collaboration as well?
http://thesource/hr/communicationresources/intranet/Pages/Collaboration.aspx
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Challenges – style guide and directions on how to care for the intranet
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What I would have done differently …
Avoiding HR as pilot site ???
Separating authors / site owners fromlaunch night
Having articulated scope upfront, afterBA has scoped project
Having clearly defined roles in theproject team (for their sake!)
Not having intranet manager in project;treated as stakeholder
Having firm idea of support model andgovernance before project start; notscrambling to come up with it duringproject
Considering where to put ‘inward’facing content at beginning of project;doing a complete content audit
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Measuring our project
Training / information architecture / technology
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Our vision for the future …
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