KPMG Masterclass: “Businesscase achter uw ERP-traject”

KPMG @ DynamicsHUB

2015

3rd of September 2015

Peter van den BergJeroen TegelaarRob van der Gaarden

1© 2015 KPMG Advisory N.V., ingeschreven bij het handelsregister in Nederland onder nummer 33263682, is lid van het KPMG-netwerk van zelfstandige ondernemingen die verbonden zijn aan KPMG International Cooperative ('KPMG International'), een Zwitserse entiteit.Alle rechten voorbehouden. Gedrukt in Nederland. De naam KPMG, het logo en ‘cutting through complexity’ zijn geregistreerde merken van KPMG International.

ContentAgenda

Introduction (15 mins)

About KPMG IT trends 2015/2016 Business solution life cycle

Part 1: ERP/ Business Solutions (15 mins)

Part 2: Cloud & Security (15 mins)

Part 3: Data Analytics (15 mins)

Part 4: Dialogue (60 mins)

13.00 – 15.00

Let’s introduce ourselves…

Peter van den BergManager

KPMG Crimsonwing

Jeroen TegelaarSenior ManagerKPMG RC ITA

Rob van der GaardenSenior Consultant

KPMG RC ITA


IntroductionAbout KPMG

Its member firms have:

■ 137,000 people

■ $22.7B revenue

■ 148 countries

– Audit

– Tax

– Advisory

KPMG Management Consulting

■ $3.0B revenue

■ 15.000+ people

■ Supply Chain, Sourcing, Operation Strategy, IT, Financial Management, People & Change

■ 4.000 Enterprise Solutions (SAP, Oracle, Dynamics, Workday and others). (1200+ in Europe)

KPMG International

Program & Project management, QA, Walk Along, GRC & Controls, Cyber security & Data Privacy, Data & Analytics (+EDM)

600 full time professionals

■ Europe

– KPMG Crimsonwing

– Others

■ India

■ New Zealand

■ Canada

Growth expected in 2015 in;

■ America’s

■ Asia Pacific

Expected to grow to over 1,000 FTE

KPMG Microsoft Dynamics Practice

Verticals: Wholesale/Distribution + Manufacturing, Professional Services, Printing, Membership, Public, Care/Cure, Retail and Financial Services.

KPMG Crimsonwing (350+)

■ 230+ Near Shore Malta

■ 70+ On Shore Netherlands/Belgium

■ 50+ On Shore UK

Full Dynamics platform Microsoft Partner

■ CRM

■ ERP (AX/NAV)

■ SharePoint

■ Data Analyticsetc.

KPMG Crimsonwing


IntroductionTrends in 2015/2016

Cloud Computing

Social Media

Big Data & Analytics

Mobile

Cyber Security &

PrivacyGamification

We observe 7 mega trends…

2015

/201

6

Digital


IntroductionBusiness solution life cycle

STRATEGY

OPTIMISE

IMPLEMENTATON

DATA ANALYTICS & OPERATION

PLATFORM SELECTION+ CLOUD & SECURITY

BUSINESS CASE


ERP/Business SolutionsStrategy, business case, platform selection and implementation model

Strategic, organisational

goals

Phase 1Spot on the horizon (Strategy & IT/application landscape)

Phase 2Instruments and material(Package selection)

Phase 3Sail away!(Implementation)

STRATEGY

PLATFORM SELECTION

IMPLEMENTATION

BUSINESS CASE


ERP/Business SolutionsStrategy: scope of implementation

Business model1

Application model

3

Process model

2

Vision & Strategy

(ERP) proof points


ERP/Business Solutions Business Case

A business case is not a one time action

Business ownes the business case

SMART definitions – possibly KPI’s

Financial ratio, heading, planning

Important topics to make your case

Cost

CAPEX, OPEX

Benefits

Ratios

TCO, ROI

Qualitative aspects

Stakeholders

Risks

KPI’s

Change management approach

Identify and Evaluate Options

Document Benefits,

Costs andChallenges

Validate and

Approve Business

Case

Set Up Benefits Tracking

Develop Value

Management Strategy

Track and Record Benefits

Develop Plans for

Sustainability

Conduct Health Checks

Embed Into Day-to-Day Operations

Building and Sustaining Tangible Value

2


ERP/Business Solutions Business Case: Getting a grip on the investments

Monitor& EvolveImplementingAnalysisSelectingDesigningRequirementsScoping

ImplementationSelection

€€

€€€

20% 10%

Time

Investment

Software€ ?

Hardware€ ?

€ ?

€ ?


Realization of benefit drivers in time

Benefits realized with stable ‘run rate’

Project delivers functionality

Monitor& EvolveOperationDeployment

Valu

eSt

eps Develop &

testDesignAnalysisDiagnostic

Go-live Start benefitrealization

Start realizationbenefit drivers

Benefit drivers realized

ERP implementation project Organization after go-live

Use of business case including:- Baseline creation- Using as scope control framework- Benefit and cost tracking

ERP/Business Solutions Business Case: benefit realization and total costs of ownership.

Building and

Sustaining Tangible

Value

Building and

Sustaining Tangible

Value

Building and

Sustaining Tangible

Value


Focus on “the obvious”

Level of demands and wishes is too high

No clear selection criteria

Incomparability of packages / results

Costs are not clear

Governance

Not in the “Driver Seat”

ERP/Business SolutionsPlatform selection: possible pitfalls

1. Analysis / Requirements gathering

2. Long list 3. Short list 5. Contracting 6. Implementation4. POC


ERP/Business Solutions Implementation trends

Rapid Deployment

Agile

Life Cycle Services


Cloud & SecurityIssues driving information to the cloud

Leveraging Cloud offers unprecedented ability to scale with agility driving growth through: ■ New markets■ New products■ New businesses

Growth Cloud enables better integration across sales, marketing, services and operations allowing for improved connectivity with customers. Cloud also provides a platform for integration across online, mobile, point of sale and other sales capture processes.

Customer Engagement Process and functional

efficiency can be enhanced through Cloud-enabled services providing enter-prise-wide collaboration and integration. By leveraging Cloud, executives can drive agile technology enablement for key processes in a reduced timeline with facilitating transformation and accelerated benefits.

Operations

Adoption of cloud and digital technologies causes disruption of the user experience and drives agile enterprise-wide transformation.

Technology Disruption

Cloud provides the scale enterprises need to process the mass amounts of data created today and allows organizations to transform big data into usable data for qualitative and quantitative analytics.

Data & Analytics

Cloud technology provides a modern integrated HR platform supporting today’s war for talent. It fosters engagement with today’s mobile workforce and harnesses enterprise wide employee intelligence and analytics.

Talent & Human Capital

In many instances, Cloud provides lower total costs to deploy new solutions and to achieve new capability levels.

Cost Reduction

http://www.kpmg.com/US/en/IssuesAndInsights/ArticlesPublications/Documents/seven-steps-better-customer-experience-management.pdf

http://www.kpmg.com/Global/en/IssuesAndInsights/ArticlesPublications/hr-transformations-survey/Pages/Default.aspx


Cloud & SecurityFocus on the stages of the Azure cloud transformation life cycle

MIGRATEMigration strategy & methods, planning, application

remediation and move groups, infrastructure and operations readiness, migration factory setup and execution, risk, governance, change management

DESIGNAzure logical service and operation design, service definitions, secure operation architecture, compliance assurance, data management plan, disaster recovery planning, execution plan, risk management plan, sourcing plan, budget and financial plan

LIFECYCLE

BUSINESSHelp transform the adjacent business processes to leverage the business value Transform people’s IT skills, raise synergies from new skill demands and saved capabilities, incentives

ENVISION & STRATEGYStrategy, drivers, demand, vision, sourcing principles, trends and

innovations, cloud suitability, constraints, conceptual design, gaps, roadmap, business case, risks, compliance, governance,

target operating model, financial model

BUILDAzure operation build,Temporary hybrid cloud designsOffice 365 integration

OPERATE & OPTIMIZEOpportunities for improvement, cost

reduction, capability and maturity improvement, demand and capacity alignment, operations

improvement, services improvement

UPGRADETechnology infrastructure design and build, technology refresh, technology retirement, asset management, financial management


Cloud & SecurityEnterprise Cloud Security Framework

The Cloud Security Framework uses a lifecycle approach for achieving cloud security strategic objectives and to help ensure effective identification and management of cloud related security risks.

Security Risk Assessment Data Classification

Technology Risk Assessment

Vendor Risk Assessment

Vendor Tiering

Requirements Definition Identify Management Framework

Contract/SLA Requirements

Cloud Security Standard

Vendor Tier to Data Classification Mapping

Security Solutions Deployment Cloud Connectivity Model

System Configuration Hardening

Security Patch Management

CSP Engagement Model

CSP Communication Model

Monitoring and Managing Risks Ongoing Security Risk Monitoring

Contract/SLA Measurement and Monitoring

Vulnerability and Threat Management

Security Incident Management

Forensics and e-Discovery Management

Security Event Monitoring

CORE COMPONENTS

SUPPORT COMPONENTS

Training and Awareness

Cloud Security Training

Cloud Security Awareness

Strategy and Planning

Cloud Security Strategy

Roles and Authorities

Roles and Responsibilities

Organizational Interface


Data AnalyticsData Analytics


Data AnalyticsTurning data into insights into value

Azure Data Factory

MachineLearning SQL ServerHDInsight Power BI

Rich library of Data & Analytics algorithms

Fully managed SaaS service offering

Core architecture allows re-usability of developments

Little efforts/ investments from the local IT required

Pay for D&A processing only – no idle time

Business Value Proposition

All solutions are established and proven KPMG go to markets

Enabler for further cloud transformation projects

Solution Highlights

Latest Microsoft technology stack

Ensuring Cloud Compliance

Hyper scale and Big Data Support

Full automated deployments within very short timeframes

Technical Value Proposition


Data AnalyticsReasons for using Azure as D&A Core

Features Cost Time to market

Machine learning, PowerBI, Mobile

accessibility + high pace of new features

Lower cost, even if provided highly serviced

Save time by using an existing technology

pattern


Data AnalyticsD&A End-to-End Development Trajectory

D&A Strategy

Assessment

D&A Readiness

Assessment

D&A Azure Solution

Implementation Projects

Azure Transformation

Projects

D&A Solution Working Capital

D&A SolutionTax

D&A Solution industry-specific

D&A SolutionHR

Dialogue

Thank you !

© 2015 KPMG Advisory N.V., ingeschreven bij het handelsregister in Nederland onder nummer 33263682, is lid van het KPMG-netwerk van zelfstandige ondernemingen die verbonden zijn aan KPMG International Cooperative ('KPMG International'), een Zwitserse entiteit.Alle rechtenvoorbehouden. Gedrukt in Nederland. De naam KPMG, het logo en‘cutting through complexity’ zijn geregistreerde merken van KPMG International.

Presented by:

Peter van den BergManagerTel.: +31(0) 6 11 77 90 [email protected]

Jeroen TegelaarSr. ManagerTel.: +31 (0) 6 [email protected]

Rob van der GaardenSr. ConsultantTel.: +31 (0) 6 [email protected]

KPMG Masterclass: “Businesscase achter uw ERP-traject”

Technology

Transcript of KPMG Masterclass: “Businesscase achter uw ERP-traject”