keynote: trends en ontwikkelingen in online hulp
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Trends en ontwikkelingen in online hulp 31 okt 2013 Congres Online Hulp frank.schalken@ e-hulp.nl
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Is Zorg & Welzijn de kloof met internet aan het dichten of lopen we steeds verder achter de troepen aan? Frank geeft een kijkje in zijn overtuigingen, verbazing, enthousiasme en twijfels over de ontwikkeling van online hulpverlening nu en in de toekomst. Hoe kunnen we de uitrol van online hulpverlening versnellen? Wat is de rol van de bestuurder, de projectleider, de hulpverlener en de cliënt? En wat kan Frank zelf beter doen? Door: Frank Schalken, oprichter en directeur stichting E-hulp.nl
Transcript of keynote: trends en ontwikkelingen in online hulp
Trends en
ontwikkelingen in
online hulp
31 okt 2013 Congres Online Hulp
frank.schalken@ e-hulp.nl
226.603
Programma ! Bezuinigen
! Verleiden van hulpverleners
! Verbeteren blended interventies
! Verleiden van cliënten
De competente online hulpverlener
! Kennis van mogelijkheden en beperkingen
online hulpverlening
! Schriftelijke taalvaardigheid
! ICT-vaardigheden
! Online communicatievaardigheden
! Neutrale/positieve grondhouding t.a.v.
online hulpverlening
! Omgaan met transparantie
! Invulling geven aan veranderende regie
Whole brain locator map
Communicator
Analyticus
Organisator
Whole brain locator map
April 14-17, 2008 Orlando, FL
Page 7Session 502 – Whole Brain Design: Engage and Retain your Learners –Ann Herrmann Nehdi, Herrmann International
Whole Brain Learning Teaching and Learning19
9. Each delivery mode (1-on-1, classroom, online, blended, mobile etc.) requires a different strategy to meet learner needs in order to “paraphrase" each learning point in each of the different modes of the whole brain model.
Oldassumptions
7. …and typically designlearning experiences that reflect theirown thinking/learning preferences.
1 FF
1 FF
1 FF Bank
Bank
Bank
6. Trainers, teachers and designers are typically unaware of the learning style preferences of their learners….
#11 01 53A=2705 56K=2212 83S=060387
8. The content, design and delivery of each learning point must be whole brained to meet the diverse learning and thinking styles of the learners.
1Euro=.88$
History Of
France
Whole Brain Learning Teaching and Learning20
©20
06 T
he N
ed H
errm
ann
Gro
up
A – Blue D - Yellow�Lectures, facts�Research findings�Higher order reasoning�Critical thinking�Reference books, readings�Case studies�Use of experts�Applied logic�Problem solving�Theories�Technical approaches�Spreadsheets�Calculators ƒDatabases ƒCharts
�Pre & post tests �Quizzes and practice�Checklists, timelines�Sequenced learning�Policies, procedures�Organization, summaries, outlines�Who, what why, when, where�Exercises with steps�Structured problem solving�Clear examples, case studies, references�FAQ’s�Practical feedback�Tutorials ƒEvaluation ƒBookmarks, references
�Cooperative and team learning�Group discussions, chat�Role play, drama�Body language�Sharing personal experiences�Listening and sharing ideas�Storytelling�Auditory, musical & rhythmic�Physical, kinesthetic activities�Interviews�Chat�Stories�Blogs, weblogs
�Idea generation/brainstorming�Discovery learning�Metaphors�Active imagination�Creativity�Illustrations, pictures�Simulations�Mind mapping, synthesis�Holistic exercises�Storyboarding�Visualization, mental pictures
C - RedB – Green
Instructional Strategies
Whole Brain Learning Teaching and Learning21
GREEN
Lower Left
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AUpper Left
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RED
Lower Right
C
DUpper right
YELLOW
©20
00 T
he N
ed H
errm
ann
Gro
up
Articles, E-reading
Charts
Bulleted text
Outlines
Written Testimonials
Stories
Metaphors
Case Studies
Checklists
Real-time
Evaluation
Tests
Practice
Virtual Tours
Role-play
BrainstormingGames
E-Chat Discussion Forums/Groups
Discovery activities
Critical Analysis
Online Mentoring
Online Community
Databases
Read Me
Web sites
Video
Dictionaries
Task Oriented Reference
Photos
Colors
Visuals, graphics
Music
Spreadsheets
Voice-over
Polls
Wizard
Multimedia
Whole Brain Locator Map for E-Learning Activities
Self-pacedAsynchronous
LiveSynchronous
Flash
Web Research
Feedback
Graphic devicesIcons, Graphic User Interface
Listserv
Pre & Post tests
Blogs, weblogsCollaborative learning
Audio clips
Course Map
EPSS*
*Electronic Performance Support System
FAQ
Calculators
Log-in
Modeling
Tutorial
Online Journal
Whiteboard
Student Portfolio
Voice chatBookmarks
Animation
Quizzes (True/false, multiple choice)
Open ended questions
Concrete Examples
Timelines
Simulations
Technical gaming
Communicator
Whole brain locator map
April 14-17, 2008 Orlando, FL
Page 7Session 502 – Whole Brain Design: Engage and Retain your Learners –Ann Herrmann Nehdi, Herrmann International
Whole Brain Learning Teaching and Learning19
9. Each delivery mode (1-on-1, classroom, online, blended, mobile etc.) requires a different strategy to meet learner needs in order to “paraphrase" each learning point in each of the different modes of the whole brain model.
Oldassumptions
7. …and typically designlearning experiences that reflect theirown thinking/learning preferences.
1 FF
1 FF
1 FF Bank
Bank
Bank
6. Trainers, teachers and designers are typically unaware of the learning style preferences of their learners….
#11 01 53A=2705 56K=2212 83S=060387
8. The content, design and delivery of each learning point must be whole brained to meet the diverse learning and thinking styles of the learners.
1Euro=.88$
History Of
France
Whole Brain Learning Teaching and Learning20
©20
06 T
he N
ed H
errm
ann
Gro
up
A – Blue D - Yellow�Lectures, facts�Research findings�Higher order reasoning�Critical thinking�Reference books, readings�Case studies�Use of experts�Applied logic�Problem solving�Theories�Technical approaches�Spreadsheets�Calculators ƒDatabases ƒCharts
�Pre & post tests �Quizzes and practice�Checklists, timelines�Sequenced learning�Policies, procedures�Organization, summaries, outlines�Who, what why, when, where�Exercises with steps�Structured problem solving�Clear examples, case studies, references�FAQ’s�Practical feedback�Tutorials ƒEvaluation ƒBookmarks, references
�Cooperative and team learning�Group discussions, chat�Role play, drama�Body language�Sharing personal experiences�Listening and sharing ideas�Storytelling�Auditory, musical & rhythmic�Physical, kinesthetic activities�Interviews�Chat�Stories�Blogs, weblogs
�Idea generation/brainstorming�Discovery learning�Metaphors�Active imagination�Creativity�Illustrations, pictures�Simulations�Mind mapping, synthesis�Holistic exercises�Storyboarding�Visualization, mental pictures
C - RedB – Green
Instructional Strategies
Whole Brain Learning Teaching and Learning21
GREEN
Lower Left
B
AUpper Left
BLUE
RED
Lower Right
C
DUpper right
YELLOW
©20
00 T
he N
ed H
errm
ann
Gro
up
Articles, E-reading
Charts
Bulleted text
Outlines
Written Testimonials
Stories
Metaphors
Case Studies
Checklists
Real-time
Evaluation
Tests
Practice
Virtual Tours
Role-play
BrainstormingGames
E-Chat Discussion Forums/Groups
Discovery activities
Critical Analysis
Online Mentoring
Online Community
Databases
Read Me
Web sites
Video
Dictionaries
Task Oriented Reference
Photos
Colors
Visuals, graphics
Music
Spreadsheets
Voice-over
Polls
Wizard
Multimedia
Whole Brain Locator Map for E-Learning Activities
Self-pacedAsynchronous
LiveSynchronous
Flash
Web Research
Feedback
Graphic devicesIcons, Graphic User Interface
Listserv
Pre & Post tests
Blogs, weblogsCollaborative learning
Audio clips
Course Map
EPSS*
*Electronic Performance Support System
FAQ
Calculators
Log-in
Modeling
Tutorial
Online Journal
Whiteboard
Student Portfolio
Voice chatBookmarks
Animation
Quizzes (True/false, multiple choice)
Open ended questions
Concrete Examples
Timelines
Simulations
Technical gaming
Communicator
Whole brain locator map
April 14-17, 2008 Orlando, FL
Page 7Session 502 – Whole Brain Design: Engage and Retain your Learners –Ann Herrmann Nehdi, Herrmann International
Whole Brain Learning Teaching and Learning19
9. Each delivery mode (1-on-1, classroom, online, blended, mobile etc.) requires a different strategy to meet learner needs in order to “paraphrase" each learning point in each of the different modes of the whole brain model.
Oldassumptions
7. …and typically designlearning experiences that reflect theirown thinking/learning preferences.
1 FF
1 FF
1 FF Bank
Bank
Bank
6. Trainers, teachers and designers are typically unaware of the learning style preferences of their learners….
#11 01 53A=2705 56K=2212 83S=060387
8. The content, design and delivery of each learning point must be whole brained to meet the diverse learning and thinking styles of the learners.
1Euro=.88$
History Of
France
Whole Brain Learning Teaching and Learning20
©20
06 T
he N
ed H
errm
ann
Gro
up
A – Blue D - Yellow�Lectures, facts�Research findings�Higher order reasoning�Critical thinking�Reference books, readings�Case studies�Use of experts�Applied logic�Problem solving�Theories�Technical approaches�Spreadsheets�Calculators ƒDatabases ƒCharts
�Pre & post tests �Quizzes and practice�Checklists, timelines�Sequenced learning�Policies, procedures�Organization, summaries, outlines�Who, what why, when, where�Exercises with steps�Structured problem solving�Clear examples, case studies, references�FAQ’s�Practical feedback�Tutorials ƒEvaluation ƒBookmarks, references
�Cooperative and team learning�Group discussions, chat�Role play, drama�Body language�Sharing personal experiences�Listening and sharing ideas�Storytelling�Auditory, musical & rhythmic�Physical, kinesthetic activities�Interviews�Chat�Stories�Blogs, weblogs
�Idea generation/brainstorming�Discovery learning�Metaphors�Active imagination�Creativity�Illustrations, pictures�Simulations�Mind mapping, synthesis�Holistic exercises�Storyboarding�Visualization, mental pictures
C - RedB – Green
Instructional Strategies
Whole Brain Learning Teaching and Learning21
GREEN
Lower Left
B
AUpper Left
BLUE
RED
Lower Right
C
DUpper right
YELLOW
©20
00 T
he N
ed H
errm
ann
Gro
up
Articles, E-reading
Charts
Bulleted text
Outlines
Written Testimonials
Stories
Metaphors
Case Studies
Checklists
Real-time
Evaluation
Tests
Practice
Virtual Tours
Role-play
BrainstormingGames
E-Chat Discussion Forums/Groups
Discovery activities
Critical Analysis
Online Mentoring
Online Community
Databases
Read Me
Web sites
Video
Dictionaries
Task Oriented Reference
Photos
Colors
Visuals, graphics
Music
Spreadsheets
Voice-over
Polls
Wizard
Multimedia
Whole Brain Locator Map for E-Learning Activities
Self-pacedAsynchronous
LiveSynchronous
Flash
Web Research
Feedback
Graphic devicesIcons, Graphic User Interface
Listserv
Pre & Post tests
Blogs, weblogsCollaborative learning
Audio clips
Course Map
EPSS*
*Electronic Performance Support System
FAQ
Calculators
Log-in
Modeling
Tutorial
Online Journal
Whiteboard
Student Portfolio
Voice chatBookmarks
Animation
Quizzes (True/false, multiple choice)
Open ended questions
Concrete Examples
Timelines
Simulations
Technical gaming
Whole brain locator map
April 14-17, 2008 Orlando, FL
Page 7Session 502 – Whole Brain Design: Engage and Retain your Learners –Ann Herrmann Nehdi, Herrmann International
Whole Brain Learning Teaching and Learning19
9. Each delivery mode (1-on-1, classroom, online, blended, mobile etc.) requires a different strategy to meet learner needs in order to “paraphrase" each learning point in each of the different modes of the whole brain model.
Oldassumptions
7. …and typically designlearning experiences that reflect theirown thinking/learning preferences.
1 FF
1 FF
1 FF Bank
Bank
Bank
6. Trainers, teachers and designers are typically unaware of the learning style preferences of their learners….
#11 01 53A=2705 56K=2212 83S=060387
8. The content, design and delivery of each learning point must be whole brained to meet the diverse learning and thinking styles of the learners.
1Euro=.88$
History Of
France
Whole Brain Learning Teaching and Learning20
©20
06 T
he N
ed H
errm
ann
Gro
up
A – Blue D - Yellow�Lectures, facts�Research findings�Higher order reasoning�Critical thinking�Reference books, readings�Case studies�Use of experts�Applied logic�Problem solving�Theories�Technical approaches�Spreadsheets�Calculators ƒDatabases ƒCharts
�Pre & post tests �Quizzes and practice�Checklists, timelines�Sequenced learning�Policies, procedures�Organization, summaries, outlines�Who, what why, when, where�Exercises with steps�Structured problem solving�Clear examples, case studies, references�FAQ’s�Practical feedback�Tutorials ƒEvaluation ƒBookmarks, references
�Cooperative and team learning�Group discussions, chat�Role play, drama�Body language�Sharing personal experiences�Listening and sharing ideas�Storytelling�Auditory, musical & rhythmic�Physical, kinesthetic activities�Interviews�Chat�Stories�Blogs, weblogs
�Idea generation/brainstorming�Discovery learning�Metaphors�Active imagination�Creativity�Illustrations, pictures�Simulations�Mind mapping, synthesis�Holistic exercises�Storyboarding�Visualization, mental pictures
C - RedB – Green
Instructional Strategies
Whole Brain Learning Teaching and Learning21
GREEN
Lower Left
B
AUpper Left
BLUE
RED
Lower Right
C
DUpper right
YELLOW
©20
00 T
he N
ed H
errm
ann
Gro
up
Articles, E-reading
Charts
Bulleted text
Outlines
Written Testimonials
Stories
Metaphors
Case Studies
Checklists
Real-time
Evaluation
Tests
Practice
Virtual Tours
Role-play
BrainstormingGames
E-Chat Discussion Forums/Groups
Discovery activities
Critical Analysis
Online Mentoring
Online Community
Databases
Read Me
Web sites
Video
Dictionaries
Task Oriented Reference
Photos
Colors
Visuals, graphics
Music
Spreadsheets
Voice-over
Polls
Wizard
Multimedia
Whole Brain Locator Map for E-Learning Activities
Self-pacedAsynchronous
LiveSynchronous
Flash
Web Research
Feedback
Graphic devicesIcons, Graphic User Interface
Listserv
Pre & Post tests
Blogs, weblogsCollaborative learning
Audio clips
Course Map
EPSS*
*Electronic Performance Support System
FAQ
Calculators
Log-in
Modeling
Tutorial
Online Journal
Whiteboard
Student Portfolio
Voice chatBookmarks
Animation
Quizzes (True/false, multiple choice)
Open ended questions
Concrete Examples
Timelines
Simulations
Technical gaming
Analyticus
Whole brain locator map
April 14-17, 2008 Orlando, FL
Page 7Session 502 – Whole Brain Design: Engage and Retain your Learners –Ann Herrmann Nehdi, Herrmann International
Whole Brain Learning Teaching and Learning19
9. Each delivery mode (1-on-1, classroom, online, blended, mobile etc.) requires a different strategy to meet learner needs in order to “paraphrase" each learning point in each of the different modes of the whole brain model.
Oldassumptions
7. …and typically designlearning experiences that reflect theirown thinking/learning preferences.
1 FF
1 FF
1 FF Bank
Bank
Bank
6. Trainers, teachers and designers are typically unaware of the learning style preferences of their learners….
#11 01 53A=2705 56K=2212 83S=060387
8. The content, design and delivery of each learning point must be whole brained to meet the diverse learning and thinking styles of the learners.
1Euro=.88$
History Of
France
Whole Brain Learning Teaching and Learning20
©20
06 T
he N
ed H
errm
ann
Gro
up
A – Blue D - Yellow�Lectures, facts�Research findings�Higher order reasoning�Critical thinking�Reference books, readings�Case studies�Use of experts�Applied logic�Problem solving�Theories�Technical approaches�Spreadsheets�Calculators ƒDatabases ƒCharts
�Pre & post tests �Quizzes and practice�Checklists, timelines�Sequenced learning�Policies, procedures�Organization, summaries, outlines�Who, what why, when, where�Exercises with steps�Structured problem solving�Clear examples, case studies, references�FAQ’s�Practical feedback�Tutorials ƒEvaluation ƒBookmarks, references
�Cooperative and team learning�Group discussions, chat�Role play, drama�Body language�Sharing personal experiences�Listening and sharing ideas�Storytelling�Auditory, musical & rhythmic�Physical, kinesthetic activities�Interviews�Chat�Stories�Blogs, weblogs
�Idea generation/brainstorming�Discovery learning�Metaphors�Active imagination�Creativity�Illustrations, pictures�Simulations�Mind mapping, synthesis�Holistic exercises�Storyboarding�Visualization, mental pictures
C - RedB – Green
Instructional Strategies
Whole Brain Learning Teaching and Learning21
GREEN
Lower Left
B
AUpper Left
BLUE
RED
Lower Right
C
DUpper right
YELLOW
©20
00 T
he N
ed H
errm
ann
Gro
up
Articles, E-reading
Charts
Bulleted text
Outlines
Written Testimonials
Stories
Metaphors
Case Studies
Checklists
Real-time
Evaluation
Tests
Practice
Virtual Tours
Role-play
BrainstormingGames
E-Chat Discussion Forums/Groups
Discovery activities
Critical Analysis
Online Mentoring
Online Community
Databases
Read Me
Web sites
Video
Dictionaries
Task Oriented Reference
Photos
Colors
Visuals, graphics
Music
Spreadsheets
Voice-over
Polls
Wizard
Multimedia
Whole Brain Locator Map for E-Learning Activities
Self-pacedAsynchronous
LiveSynchronous
Flash
Web Research
Feedback
Graphic devicesIcons, Graphic User Interface
Listserv
Pre & Post tests
Blogs, weblogsCollaborative learning
Audio clips
Course Map
EPSS*
*Electronic Performance Support System
FAQ
Calculators
Log-in
Modeling
Tutorial
Online Journal
Whiteboard
Student Portfolio
Voice chatBookmarks
Animation
Quizzes (True/false, multiple choice)
Open ended questions
Concrete Examples
Timelines
Simulations
Technical gaming
Organisator
Whole brain locator map
April 14-17, 2008 Orlando, FL
Page 7Session 502 – Whole Brain Design: Engage and Retain your Learners –Ann Herrmann Nehdi, Herrmann International
Whole Brain Learning Teaching and Learning19
9. Each delivery mode (1-on-1, classroom, online, blended, mobile etc.) requires a different strategy to meet learner needs in order to “paraphrase" each learning point in each of the different modes of the whole brain model.
Oldassumptions
7. …and typically designlearning experiences that reflect theirown thinking/learning preferences.
1 FF
1 FF
1 FF Bank
Bank
Bank
6. Trainers, teachers and designers are typically unaware of the learning style preferences of their learners….
#11 01 53A=2705 56K=2212 83S=060387
8. The content, design and delivery of each learning point must be whole brained to meet the diverse learning and thinking styles of the learners.
1Euro=.88$
History Of
France
Whole Brain Learning Teaching and Learning20
©20
06 T
he N
ed H
errm
ann
Gro
up
A – Blue D - Yellow�Lectures, facts�Research findings�Higher order reasoning�Critical thinking�Reference books, readings�Case studies�Use of experts�Applied logic�Problem solving�Theories�Technical approaches�Spreadsheets�Calculators ƒDatabases ƒCharts
�Pre & post tests �Quizzes and practice�Checklists, timelines�Sequenced learning�Policies, procedures�Organization, summaries, outlines�Who, what why, when, where�Exercises with steps�Structured problem solving�Clear examples, case studies, references�FAQ’s�Practical feedback�Tutorials ƒEvaluation ƒBookmarks, references
�Cooperative and team learning�Group discussions, chat�Role play, drama�Body language�Sharing personal experiences�Listening and sharing ideas�Storytelling�Auditory, musical & rhythmic�Physical, kinesthetic activities�Interviews�Chat�Stories�Blogs, weblogs
�Idea generation/brainstorming�Discovery learning�Metaphors�Active imagination�Creativity�Illustrations, pictures�Simulations�Mind mapping, synthesis�Holistic exercises�Storyboarding�Visualization, mental pictures
C - RedB – Green
Instructional Strategies
Whole Brain Learning Teaching and Learning21
GREEN
Lower Left
B
AUpper Left
BLUE
RED
Lower Right
C
DUpper right
YELLOW
©20
00 T
he N
ed H
errm
ann
Gro
up
Articles, E-reading
Charts
Bulleted text
Outlines
Written Testimonials
Stories
Metaphors
Case Studies
Checklists
Real-time
Evaluation
Tests
Practice
Virtual Tours
Role-play
BrainstormingGames
E-Chat Discussion Forums/Groups
Discovery activities
Critical Analysis
Online Mentoring
Online Community
Databases
Read Me
Web sites
Video
Dictionaries
Task Oriented Reference
Photos
Colors
Visuals, graphics
Music
Spreadsheets
Voice-over
Polls
Wizard
Multimedia
Whole Brain Locator Map for E-Learning Activities
Self-pacedAsynchronous
LiveSynchronous
Flash
Web Research
Feedback
Graphic devicesIcons, Graphic User Interface
Listserv
Pre & Post tests
Blogs, weblogsCollaborative learning
Audio clips
Course Map
EPSS*
*Electronic Performance Support System
FAQ
Calculators
Log-in
Modeling
Tutorial
Online Journal
Whiteboard
Student Portfolio
Voice chatBookmarks
Animation
Quizzes (True/false, multiple choice)
Open ended questions
Concrete Examples
Timelines
Simulations
Technical gaming
Organisator Communicator
Analyticus
eHealth-monitor 2013eHealth, verder dan je denkt
eHealth-monitor 2013eHealth, verder dan je denkt
Filmpje
Hulpverlener 1
geheime opname
! Negeer alle nieuwe technologische mogelijkheden
! Bezuinig door transformatie
! Verleid cliënten
! Verleid hulpverleners
! Geef de manager de regie
Dus…
: Handboek Online Hulpverlening
: www.e-hulp.nl
: 06 – 43 54 19 70
: @frankschalken
: frankschalken
: Online Hulpverlening
: frankschalken
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