Jonathan Van7022 S. South Shore Drive, Chicago, IL

Phone: (708) 965-1444E-mail Address: jonathanvan@att.net

EDUCATIONSouthern Illinois University, Carbondale, IllinoisBachelor of Science, December 2014Major: Information Systems TechnologiesGPA: 3.0

Prairie State College, Chicago Heights, IllinoisAugust 2009-May 2011

EXPERIENCE

Client Services Representative-Information Technology November 2016-PresentColumbia College Chicago, Chicago, Illinois

Assist in answering technical support calls and email requests for help Track incoming ticket requests in the College’s ticketing software Provide training presentations and documentation on new and existing software applications Assist in answering email requests that come to the Client Services area whether or not the questions are

technical Attend special events as assigned to perform first line support for students and staff members

Associate Platform Support Analyst May 2016-June 2016Synectics Inc/McDonald’s Corporation, Chicago, Illinois

Responsible for managing RCA problem tickets on a tracker in Excel Responsible for sending email remainders to respective teams for RCA delivery status Served as a liaison between the Application, Product and Client Teams

IT Hardware TechnicianCompuCom/UBS, Chicago, Illinois July 2015-January 2016

Installed, moved and removed workstations for UBS employees Responded to and resolved incident tickets via ServiceNow Documented resolved tickets in Microsoft Excel spreadsheet Provided Level 2 hardware support for over 300 traders, investment bankers and developers Built and staged new machines and laptops using StageNet

IT Library Systems TechnicianSouthern Illinois University, Carbondale, Illinois May 2014-September 2014

Set up audio/visual equipment for academic and non-academic events Provided technical support for staff and library patrons Installed, upgraded and provided support for hardware, software and the network Organized new computer equipment in the systems work room Troubleshoot wired and wireless projectors, such as Media-Scape and All-in-Ones

Computer Lab Technician Southern Illinois University, Carbondale, Illinois January 2014-May 2014

Troubleshoot issues with Microsoft Office, Windows 7 and Windows 8 Provided lecture materials to professor, prior to course lectures Managed the quality of computer hardware, such as monitors, keyboards and mouse

HONORS Dean’s List, Southern Illinois University, Fall 2012 Dean’s List, Southern Illinois University, Fall 2013

TECHNICAL SKILLS Operating Systems: Windows and Linux Technical Support

Programming: Java, HTML5, CSS, PHP, JavaScript

Knowledge of SDLC

Active Directory VPN UML: Class, Sequence and Activity SQL, MySQL, T-SQL Cisco Routers and Switches(Coursework

experience) Microsoft Excel, Access, Visio, Project,

PowerPoint TCP/IP, DHCP, DNS Working Knowledge of Project

Management ServiceNow Ticketing System Outlook/Office 365