Inzicht²
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Transcript of Inzicht²
How to use IT Big Data and improve User-Experience.
Jordy Bax
Technical Sales Lead, Lakeside BeNeLux
About Lakeside Software
• Independent Software Vendor
• Founded in 1997
• Privately held
• HQ in Michigan with footprints EMEA and APAC
• Patented Technology
• Over 2000 customers, managing more than 3 million seats
• 24/7 global Technical Support
• Partner Centric Focus
“My desktop is slow”
“My session freezes/crashes/hangs”
CPU & memorybottlenecks
Network bandwidth
Networklatency
VM hostbottlenecks/issues
Storage constraints
App & OSfaults
Applicationlatency
Hardwarefaults
“Takes agesto login”
GPU bottlenecks
What is the problem?
…and you can’t what youdon’t see
manage
rationalise
improve
transform
report
There is no insight !!!
Architecture
• Agents deployed to:• Desktops, laptops, virtual desktops (inc. non-persistent)
• Infrastructure & app servers
• XenApp/Terminal Services
• Bi-directional micro agent • 100Mb local storage
• Less than 0.5% CPU utilisation
• 100k/day network upload
• Samples every 15 secs with daily uploads
• Scalable to 1M+ nodes
Improve the user eXperienceComparative
analysis
Root cause analysis
Implement fix
Improved User
Experience
Focus on top 3 issues
Install
Measure User
Experience
The Ultimate User-Experience