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Master of Business Administration
Assignment Cover Sheet
Student Number 1227055
Module code 12-13S1OBSHR012-6 Assignment No 1
Module Title Leading and Managing People (OMAN).
Module Tutor Janice Johnson
Due Date 13.11.2012
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Executive summary:
In todays fast changing business world, managing things and leading human resource is a
challenge. Only a qualified and experienced manager can handle both simultaneously andsmoothly. Leading people and managing work will defiantly help in the growth of business.
There are three key areas of managing and leading people i.e. Vision, strategies and values (Jon
Minerich, Olive white Americas, www.bus-ex.com.) A manager has to fulfill a certain basic task
that includes planning, Organization, commanding and controlling. Although there is no
universal formula what makes a good manager? Some people believe that good managers are
born, whereas some people support that good managers are made by institution. But there are
general agreement and understanding between both group quality and competency of good
manager. Key ingredients of a good manager are intelligence, initiative, self , confidence,
assertiveness and determination, communication skill, energy and enthusiasm.
HRM is not a new subject, born; its something which exists since the birth of mankind. Todays
HRM is a merger of long past history of work and modern work theories. Its a merger of a
practical work tool and theories of planning. Modern management practice is an effective
amalgam of past theories and modern psychology and the social sciences. (Human resource
management, edition 4th
, Alan Price)
To effectively manage and lead people modern managers are bound to take some proven
measures to keep their people happy. Peoples manager has to frequently deal with some tasks on
day to day basis, for example:
Expansion of organization, new contract, merger or closer of unit. New innovation, come out of stagnation. Also look for emotional dimension. Enhance or constrain activities according to available funds. Stability, supply and retention of needed staff. New working practice, the introduction of new technology. About Staff hired, redeployed, retained, or sacked.
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Contents:Page No.
1.1 Introduction 4
1.2 History
2.1 High Performance Working
3.1 Methodology
3.2 Cultural Diversity In My Organization
3.3 Hierarchy of staff
4.1 Evidence
5.1 Finding and discussion:
6.1 Conclusion
7.1 Recommendations
8.1 References
8.1 Appendix
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1.1Introduction:
High performance working is new approach of management where involvement employeesand commitment is greater in order to achieve desired the result. In this type of management
tool, a coherent approach to involve staff is applied for a maximum performance based benefits.
A high performance working may include activities from HRM by redefining pay, giving
incentives, timely appraisal & work force development. It can also be achieved by work
organization, team work and by redesigning job profile. Management and its leader ship also
plays a important role in HPW by giving employees what they deserve. It is very important for
organizations over all development because at the end it is going to give significant gain to the
organization.
HPW organizations are also defined as many things to many people. (HIPO, Bradley
.L.Kirkman) For me, High performance working (HPW) is an idea where people management
gives importance to individual autonomy, active involvement, continuous learning & generous
reward in order to improve work and benefit. (www.managerspitstop.com). Bringing HPW in
our center could be a difficult task because of negative approach of employees, costly
involvement and the daunting a process but when we introduce this it may give us certain
benefits. By bringing HPW practice and HP workers we can achieve sustainable performance
which is good for any business in the long run.
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1.2 History:
Our Institute where I work is a Government Organization. Since 1982 our institute has been
qualifying Omani allied health staff to enhance the health services in the sultanate of Oman .
And teaching paramedical science to local candidates in order to fulfill our national policy. Its
very well supported by the Government, both logistically and financially. The institute has a full
time team of teachers and managers.
The Institute is only organization of its type in the country. It runs four paramedical courses in its
own sprawling campus. Students are enrolled annually for various courses according to their
grade and choice. Courses are offered in English and on a full time basis. To success fully run
the courses there is an experience team of qualified managers, teaching and support staff.
The faculty is a mixture of various nationality which shows cultural diversity in my organization.
Beside a good number of local staff, we have staff members from the UK, India, Egypt, Africa,
& the Philippines. All these people bring together a huge mixture of experience which helps not
only in teaching but in smoothly running day to day activity. As an administrator I have to ensure
that all this talent is supported by the management. They are given enough freedom to express
their feeling, share their experience in order to better achieve our target.
Vision:
To be the premier provider of allied health care education in the region
Mission:
Graduate highly competent, motivated, adaptable and committed allied health care professional
show, through dedicated team work, can provide varied health services to the community.
Strategic Goals:
The institutewill develop quality educational programmers in the various allied health
professions to meet the needs of the health services of Oman and the region, play an active role
in providing continuing education for faculty and the allied health professions .seek partnerships
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with other higher educational institutions to ensure the highest possible quality within its
Programmers. Stay abreast of and, where feasible, utilize the latest development s, in educational
and clinical methodologies and technologies, participate in research which will advance
knowledge in the educational systems of the institute and in allied health professions in Oman.
Values:
Ownership of the initiatives , systems and activities of the institute, ambition for progressive
professional development ,excellence through creativity ,innovation and hard work commitment,
continuous dialogue and quality management , positive and friendly a working environment
based on professional discretion ,integrity ,teamwork and mutual respect .
2.1 High Performance Working:
High performance working is a relatively new concept in business organization, but it's an
easy process which can be introduced in an existing module to improve productivity. It gives
importance to individuals and ideas especially where they work together as a team.
Organizations which follow HPW are known as High Performance work Organizations
(HPWOs).
To achieve HPW most important thing is quality strategy, based on innovative ideas. Te
HRM team should support by providing exceptionally good candidates at entry level. Highly
qualified and well trained people should be hired at even higher salary. Our main focus
should be tapping raw talent so that we can mould them as per our own need. Then a plan is
developed for systematic personal development where these raw talents can be given
coaching and used as future talent. Management should also build a close knit relation with
employees by gaining their faith and providing financial benefits. An employee
outperforming others is rewarded by giving salary hike or promotion. Further to this the
management can also think of giving non financial benefits like extra leave or flexible
timing. This will help to maintain employee work, life balance and enjoy his work as well as
life. In some case money is not the only motivational force for staff to perform; people also
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want to enjoy quality life. They want more holidays, because money cant buy everything
and one such thing is Time.
So basically HPW is organized work where employee and employer both are happy.
Employees are happy because management will give them opportunity to learn and grow while
working, they are also paid a handsome salary. In return worker will give them high throughput,
better quality product and the financial benefit as a whole. There is now evidence of a robust
link between HPW practices, productivity and
Profitability and a range of other performance measures (Ashton and Sung,2002: 10).
Now this days companies are giving more importance to the quality of work. Emphasis
is given to lifelong learning and equal opportunity through better reconciliation of working life
and personal life. HPW is concerned with more than Human Resource Management (HRM)
Practices alone. Neither is it simply a new management fad. Instead, it signifies an
Underlying change in the way in which production is organized and businesses are
Managed (HPW, UKCES).
However, there is no significant study on how HPW can bring change in to a service sector or
teaching organization, but looking at the advantages in to private companies implementing HPW
and getting benefitted, it is a wise idea to try HPW in similar sector or other nave industries.
There are also some indications that points out the benefits of HPW and organizational
performance as well as the links between worker, satisfaction, skills use and commitment. Some
writers have raised concerns about HPW and its performance linkage (HPW, UKCES). Some
have raised issues about the idea that HPW offers mutual gain for both parties doubting
employers change of heart.
Some commentators suggest that the impacts of HPW on organizational Performance
could be even greater - but further sector studies need to be Undertaken to establish this (see for
example CIPD, 2003; Boselie et al, 2005).
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3.1 Methodology:
Although in my organization there is a well experienced team of managers who work close
together with other staff, but in the last few months, it was observed that the quality of work
was down specially some of the new employees are not working up to the expectation. I was
opportunity given by the higher authority to look into the matter and take action which is
deemed fit. So to begin with I did a small research to know the root cause of trouble. A set of
questionnaire is distributed among staff members to understand their issues, without knowing
their identity.
The staff in our office is broadly classified in two types:
The Teaching Staff Administrative staffTeaching staff includes Senior Tutor and trainers, those who are responsible for teaching
students various subjects. Each teacher is responsible for teaching at least one subject.Besides teaching they are also involve in other duties assigned by seniors. They are headed
by departmental HODs. Each department has its own HOD who is responsible for its own
staff and students. They are also responsible for their staffs concern. They work as a bridge
between management and staff & All HODs report to dean of the Institute.
At present there are around (70) staff of various nationalities in my organization which brings
lots of cultural diversity and its consequences. Although most of the time its good to have
people from around the world, but sometimes it could be a challenge if one is not fullyprepared to deal with it. Modern managers should be skilled and educated to deal with such
situation. They should be trained by anthropologist to deal with various people in order to
take best out of them.
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3.2 Cultural Diversity In My Organization:
Sr.
No.
Nationality Number of staff
1 Omani 57
2 British 1
3 Indian 9
4 Philippine 1
5 Egyptian 2
Administrative staff in my organization is support staff. They help others teaching staff
member by providing their ultimate support. They take care of various administrative issues
like issue of manpower, infrastructure or fund. They help teaching staff in solving various
issues so that teaching staff can concentrate on their own job and give the best result. They
also take care of any problem caused to our students like admission related work,
accommodation of students, transportation Etc.
There are total (22) administrative staffs in my institute. There are clerical staff member for
basic paperwork. There are various managers like manager for accounts, administration.
They have been given their individual task to perform. Although they work in different
directions, but they work closely and coherently to provide best possible support. They keep
in touch with each other to avoid any communication gap. There is a system of work where
individuals are given task to perform freely. Their ideas are heard and respected. These
Individuals work like a small team to solve issue. There is an administrator who supervisesthe work of different managers. During the crisis he independently takes decision to tackle it
in the best interest of work and employee. The administrator is responsible to report the dean.
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3.3 Hierarchy of staff
4.1 Evidence:
To identify the problem and understand the severity of issue we did one investigation. As
questionnaire is a good tool to check and evaluate problems so we prepared a set of
questionnaire, and distributed among 20 staff members. They were asked questions which
were related to their poor performance and about high performance working. Sample size
was moderate and includes both old and new staff member. After collecting questionnaire,
datas were arranged and analyzed to look for reason of low performance and how HPW can
improve this situation. Following questions were asked and scored them using following
meter.
Dean
HOD's
Senior Tutors Trainers
Administrator
Managers Clerical staff
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1 = Agree
2= Not sure
3= Disagree
5.1 Finding and discussion:
>Do you think management plays a active role in the development of centre?
Most of the employee ( 90%) said that they are not happy the way management is handling
issues, especially in order to achieve its vision & mission. Their approach is not well planned
and they are not giving importance to individual employee. In my organization there are
people from various nationalities and they bring huge experience with them, but
unfortunately some of the policies of management dont allow them to work freely.
Suggestion of new employees are either not heard or not respected.
>Do you think management cares for staff rights?
7%
3%
90%
Do you think management plays a active
role in the development of centre.
AGREE NOT SURE DISAGREE
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Again 90% of them said they dont think for managers are doing enough to keep employees
happy. Some of the expatriate staff members were not given holidays in their national
festival/ religious programme. Some even complained that they were not given time
concession to attendparents meeting in their childs school or simply to attend a nearby
health clinic.
Leaves are employees right, and they earn this leaves by working hard. Wherever possible
management should arrange & allow its staff to take leave especially during religious
ceremonies.
>Are you happy with your present grade and salary?
1% 9%
90%
Do you think management cares for staff
rights?
AGREE NOT SURE DISAGREE
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95% of the staff members said that they are not happy with their present grade and salary?
Their salary is not comparable with relevant industry. Because of this, they feel down, no
motivated.
> Does management helps you during personal crisis?
0%
5%
95%
Are you happy with your present grade and
salary
AGREE NOT SURE DISAGREE
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80% of the staff members said that they are happy and agree that when it comes to personal
crisis, management provides help to its staff member. Especially if it is an emergency
situation with an expatriate staff like arranging visa or emergency withdrawal of passport.
> Do you think your workplace is safe & comfortable?
When asked about safety and comfort at the workplace, the response was mixed. 40% of staff
said that they are happy with safety and comfort level at the Institute, whereas 60 % of the staff
80%
11%
9%
Does management helps you during personal
crisisAgree Not Sure Disagree
40%
0%
60%
Do you think your workplace is safe &comfortable?
Agree Not Sure Disagree
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member were not happy with it. They complained about fire hazard and lack of space. Some
staffs have to share office with other colleagues. Female staffs were not happy to share office
space. It was hampering their mental peace and they were not able to concentrate on job given.
> Does your supervisor/Manager deals with you fairly and transparently?
Big number (85%) of staff suggested that there should be a great level of transparency during
selection of employee of the year. They complained that in present system best employee is
handpicked by managers so employees dont have any role in it. Even bonuses are not distributed
evenly. They suggested that there should be a voting system to choose best employee where
employees can vote for them.
> Are you ready to work after office hour/ Shift duty if needed?
5%
10%
85%
> Does your supervisor/Manager deals with
you fairly and transparently?
Agree Not Sure Disagree
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90% of employees said that they are ready to come in shift or late stay provided institute gives
them extra allowances. However, some of the female member said they cant come for shift duty.
>Do you think your opinions are taken into consideration in policy making?
90%
9%
1%
you ready to work after office hour/ Shift duty
if needed
Agree Not Sure Disagree
23%
5%
72%
>Do you think your opinions are taken into
consideration in policy making?Agree Not Sure Disagree
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79% of employees said that they are opinions are not taken into consideration in policy
making. So they upset to do their work.
> Is your institute aim & goal clear, understandable & achievable?
36% of employee not sure if they know about aim & goal of the institute and 19% they dont
know anything about aim &goal .that main the management not clear their aim and goal to
the institute staff .That main half of staff dont know about the aim and goal.
Are you ready to take new task/ Challenges?
45%
36%
19%
Is your institute aim & goal clear,
understandable & achievable
Agree Not Sure Disagree
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90% of the staff said that they are ready to take new task / challenges in the institute .They are
ready to take new responsibility in the organization.
>Do you think element of challenges exist in your institute
90%
6%4%
> are you ready to take new task/
Challenges?
Agree Not Sure Disagree
60%
25%
15%
Do you think element of challenges exist in
your institute
Agree Not Sure Disagree
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60% of the institute staff agrees that element of challenges exist in the institute .And there
are 25% staff member those who are not sure about it and 15% disagree with that .So here it
is showing some mix response in this matter maybe due to the management. Line manager
is not giving chance to make some changes in their day to day duty.
>Do you ever think to resign from this institute?
Less than half (40%) of the staff members said that they never think about resigning the
institute. Big numbers of staffs (50%) were unsure when asked the same question. Only 10 %
of them replied in yes, if they get better opportunity they may leave the organization.
40%
50%
10%
Do you ever think to resign from this
institute?
Agree Not Sure Disagree
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6.1 Conclusion:
From above the discussed evidence and findings we can conclude that there are a number of
issues with staff related to management decisions.
High number of staff said they do not see management playing an active role in achieving its
own target. Manager is not readily accessible; they dont care for staff thought. They even
dont care about basic human rights by denying them basic facility like leave when needed
most. Vision and mission was not very clear, was not told to some of the employee. Work
responsibility is not defined so most of the employees are not clear about their job
responsibilities.
Most of them are not happy with salary so they may not be working full throttle as low
salary is de motivating them to work. They feel management is not taking any step to
increase their salary so there is a rift between employees and management.
Secondly, majority of them complained about staff right. They were not given holidays when
they wanted it most. As it was a clear cut violation of human rights but management failed to
handle this issue also.
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7.1 Key recommendation:
Priority Action Benefit Specific
intervention
Time
frame
Who will
do?
Cost Consequ
if not do1 Salary motivation Restructure
pay grades
By
current
semester
DGET/MOH To be
analyzed
by DGs
Low
performan
2 Staff right motivation Arrange
substitute
worker
By next
semester
Dean/DGET To be
analyzed
by DGs
Fail to ach
aim
3 Active
management
Better
interaction
&
coordination
Change
manager
By next
semester
DGET/MOH DGET/MOH Poor
managem
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8.1 References:
Institute health sciences, student handbook, , Ministry Of Health , 2012
The Challenge of Leadership in High Performance Work Organizations. Kirkman , Bradley
L.;Lowe, Kevin B.; Yaung, Dianne P.Journal of Leadership & Organizational Studies vol. 5issue 2 1999. p. 3-15
Human resource management, edition 4th
, Price A ,Cengage Learning, 2011,UK
Ashton, D. N. and Sung, J. (2002) Supporting Workplace Learning for High Performance
Working,(International Labour Organisation), 73..
High Performance Management: ASynthesis of Key Literature ,UK Commission forEmployment and Skills ,Evidence Report 4 , August 2009
Organizational Behavior , Bachanan .D & Huczynski .A , 7th Edition ,Pearson ,2010 UK
Purcell and kinnie, 2007
CIPD, 2003; Boselie et al, 2005.
www.managerspitstop.com
http://journals.ohiolink.edu/ejc/article.cgi?issn=10717919&issue=v05i0002&article=3_tcolihpwohttp://journals.ohiolink.edu/ejc/article.cgi?issn=10717919&issue=v05i0002&article=3_tcolihpwohttp://www.managerspitstop.com/http://www.managerspitstop.com/http://journals.ohiolink.edu/ejc/article.cgi?issn=10717919&issue=v05i0002&article=3_tcolihpwo -
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9.1 Appendices:
Questionnaire
Name: Staff No:
Dept: Designation:
To be filled by individual staff only.
1. Do you think the management plays active role in the development of centre?A) Agree B) NOT SURE C)Disagree
2. Do you think management cares for staff rights?A) Agree B) NOT SURE C) Disagree
3. Are you happy with your present grade and salary?A) Agree B) NOT SURE C) Disagree
4. Do you think your area of work is relevant to your academic qualification?A) Agree B) NOT SURE C) Disagree
5. Does management helps you in CPD?A) Agree B) NOT SURE C) Disagree
6. Does management helps you during personal crisis?A) Agree B) NOT SURE C) Disagree
7. Do you think your workplace is safe & comfortable?A) Agree B) NOT SURE C) Disagree
8. Do you think your job is secured?A) Agree B) NOT SURE C) Disagree
9. Do you think management takes active interest in solving employees issues?A) Agree B) NOT SURE C) Disagree
10. Do you think element of challenges exist in your institute?A) Agree B) NOT SURE C) Disagree
11. Do you ever think to resign from this institute?
A) Agree B) NOT SURE C) Disagree
12. Does your supervisor/Manager deals with you fairly and transparently?A) Agree B) NOT SURE C) Disagree
13. Is your salary and emoluments comparable to industry?A) Agree B) NOT SURE C) Disagree
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14. Is your companys aim & goal clear, understandable & achievable?A) Agree B) NOT SURE C) Disagree
15. Are you ready to work after office hour/ Shift duty if needed?A) Agree B) NOT SURE C) Disagree
16. Are you ready to take new task/ Challenges??A) Agree B) NOT SURE C) Disagree
17. Do you think your opinions are taken into consideration in policy making?A) Agree B) NOT SURE C) Disagree
18) Any comment you would like toadd.....................................................................................................................................................................
..........................................................................................................................................................................