download HRM FINALE

of 28

Embed Size (px)

Transcript of HRM FINALE

  • 8/7/2019 HRM FINALE



    Nestl is a multinational packaged food company founded and headquartered in Vevey,

    Switzerland. It results from a merger in 1905 between the Anglo-Swiss Milk Companyfor milk products established by the Page Brothers in Cham, Switzerland, in 1866 and the

    Farine Lacte Henri Nestl Company set up in 1867 by Henri Nestl to provide an infant

    food product. Several of Nestl's brands are globally renowned, which made the company

    a global market leader in many product lines, including milk, chocolate, confectionery,

    bottled water, coffee,creamer, food seasoning andpet foods. The company stock is listed

    on the SWX Swiss Exchange. Some of Nestl's business practices have been considered

    unethical, especially the manner in which infant formula has been marketed in

    developing countries, which led to the Nestl boycott from 1977.

    Since Henri Nestl developed the first milk food for infants in 1867, and saved the life of

    a neighbors child, the Nestl Company has aimed to build a business based on sound

    human values and principles.

    While Nestl Corporate Business Principles will continue to evolve and adapt to a

    changing world, its basic foundation is unchanged from the time of origin which reflects

    the basic ideas of fairness, honesty, and a general concern for people.

  • 8/7/2019 HRM FINALE


    History in Pakistan

    1988: Started operations with MilkPak Ltd owned by Syed Babur

    Ali by entering in a joint venture. At this point Syed Babur Ali wasrunning the company.

    1992: Nestle Milkpak Ltd was the new identity of the firm after a

    memorandum of understanding and the Swiss management moved


    1998: First ever Egron operations in Pakistan as powdered milk.

    1998: Pure life drinking water started under the direct tag of


    2001: Two companies bought AVA Bottlers and Fontalia.

    2005: Name changed to Nestle Pakistan Ltd.

    2007: Operations in Afghanistan. At this point Nestle PakistanLtd operates in both Pakistan and Afghanistan.

  • 8/7/2019 HRM FINALE


    Mission Statement

    At Nestl, our research makes it possible for everyone to enjoy better food for a better


    Good Food is the primary source of Good Health throughout life. We strive to bring

    consumers foods that are safe, of high quality and provide optimal nutrition to meet

    physiological needs. In addition to nutrition, health and wellness, Nestl products bring

    consumers the vital ingredients of taste and pleasure.

    As consumers continue to make choices regarding foods and beverages they consume,

    Nestl helps provide selections for all individual taste and lifestyle preferences.

    Research is a key part of our heritage at Nestl and an essential element our future. We

    know there is still much to discover about health, wellness and the role of food in our

    lives, and we continue to search for answers to bring consumers Good Food for Good


    Business Principles

    Nestl is committed to the following Business Principles in all countries, taking into

    account local legislation, cultural and religious practices:

    Nestl recognizes that its consumers have a sincere and legitimate interest in the

    behavior, beliefs and actions of the Company behind brands in which they place

    their trust, and that without its consumers the Company would not exist.

    Nestl believes that, as a general rule, legislation is the most effective safeguard

    of responsible conduct, although in certain areas, additional guidance to staff in

    the form of voluntary business principles is beneficial in order to ensure that the

    highest standards are met throughout the organization.

    Nestl is conscious of the fact that the success of a corporation is a reflection of

    the professionalism, conduct and the responsible attitude of its management and

    employees. Therefore recruitment of the right people and ongoing training and

    development are crucial.

  • 8/7/2019 HRM FINALE


    Nestl continues to maintain its commitment to follow and respect all applicable

    local laws in each of its markets.

    Creating value for society while creating value for our shareholders. this is Nestl's

    approach to the community and, on a wider view, to the attainment of the U.N.

    Millennium Development Goals. Nestle regard these Goals as highly important

    objectives for improving the state of the world.

    The Millennium Development Goals are, among other things, a bold attempt to prioritise

    what is needed to address the most pressing needs of people in developing countries in

    particular. They focus on poverty reduction, education, health for women, children and

    the reduction of pandemics like HIV/AIDS and malaria. They address environmentalsustainability; and they stress the importance of partnership in order to achieve results.

  • 8/7/2019 HRM FINALE


    SWOT Analysis

    Nestle Pakistan Limited is one of the leading branded processed food companies in the

    country with a large market share in products like instant coffee, weaning foods, instant

    foods, milk products, etc. It also has a significant share in the chocolates and other semi-

    processed foods market.

    Nestl's leading brands include Cerelac, Nescafe, Maggie, Kitkat, Munch and Milkmaid.

    To strengthen its presence, it has been the company's endeavor to launch new products at

    a brisk pace and has been quite successful in its launches.


    Parent support - Nestle Pakistan has a strong support from its parent company, which is

    the worlds largest processed food and beverage company, with a presence in almost

    every country. The company has access to the parents hugely successful global folio of

    products and brands.

    Brand strength - In Paksitan, Nestle has some very strong brands like Nescafe, Maggi

    and Cerelac. These brands are almost generic to their product categories.

    Product innovation - The company has been continuously introducing new products for

    its people on a frequent basis, thus expanding its product offerings.


    Supply chain - The company has a complex supply chain management and the main

    issue for Nestle Pakistan is traceability. The food industry requires high standards of

    hygiene, quality of edible inputs and personnel. The fragmented nature of the Indian

    market place complicates things more.


    Expansion - The company has the potential to expand to smaller towns and other

    geographies. Existing markets are not fully tapped and the company can increase

    presence by penetrating further. With Pakistans demographic profile changing in favour

  • 8/7/2019 HRM FINALE


    of the consuming class, the per capita consumption of most FMCG products is likely to

    grow. Nestle will have the inherent advantage of this trend.

    Product offerings - The company has the option to expand its product folio by

    introducing more brands which its parents are famed for like breakfast cereals, Smarties

    Chocolates, Carnation, etc.


    Competition - The company faces immense competition from the organised as well as

    the unorganised sectors. Off late, to liberalise its trade and investment policies to enable

    the country to better function in the globalized economy, the Pakistan Government has

    reduced the import duty of food segments thus intensifying the battle.

    Changing consumer trends - Trend of increased consumer spends on consumer

    durables resulting in lower spending on FMCG products. In the past 2-3 years, the

    performance of the FMCG sector has been lackluster, despite the economy growing at a

    decent pace. Although, off late the situation has been improving, the dependence on

    monsoon is very high.

    Sectoral woes - Rising prices of raw materials and fuels, increasing packaging and

    manufacturing costs. But the company may not be able to pass on the full burden of

    these onto the customers.

  • 8/7/2019 HRM FINALE


  • 8/7/2019 HRM FINALE


  • 8/7/2019 HRM FINALE


    Degree of Formalization

    Decentralization: Decentralization is a basic principle of Nestl. Their policy is to adapt

    as much as possible to regional circumstances, mentalities and situations. By

    decentralizing operational responsibility, Nestle create strength and flexibility and are

    able to make decisions that are better attuned to specific situations in a given country.

    Policies and decisions concerning personnel, marketing and products are largely

    determined locally. This policy creates stronger motivation for Nestl's executives and

    employees and a greater sense of identification with Nestl's business. It is not Nestl's

    policy to generate most of its sales in Switzerland, supplemented by a few satellite

    subsidiaries abroad. Nestl strives to be an "insider" in every country in which it operates,

    not an "outsider." Nestl is as decentralized as possible, within the framework imposed

    by fundamental policy and strategy decisions requiring increasing flexibility. Operational

    efficiencies, as well as the group-wide need for alignment and people development, may

    also set limits to decentralization. Nestl is committed to the concept of continuous

    improvement of its activities, thus avoiding more dramatic one-time changes as much as


    Uniformity: A very important concern at Nestl has to do with uniformity: how

    consistent Nestl's principles, policies, rules of conduct and strategies should be, and to

    what extent they should differ depending on the country, subsidiary, region, branch or

    group of products. In general, Nestl tries to limit the uniformity of its policy to a

    requisite minimum. This minimum is then systematically enforced, unless there are

    compelling reasons in a given market that justify deviation from policy.

    Diversification: Nestl does not want to become either a conglomerate or a portfolio

    manager. Nestl wants to operate only those businesses about which it has some special

    knowledge and expertise. Nestl is a global company, not a conglomerate hodgepodge. It

    regards acquisitions and efforts at diversification as logical ways to supplement its

    business, but only in the context of a carefully considered corporate marketing policy.

    Nestl is in favour of and implements pragmatically:

  • 8/7/2019 HRM FINALE


    Flat and flexible organization with few levels of management and broad spans of

    control, including project teams and task forces. Networking and horizontal

    communication are encouraged with clear accountability of the managers and the


    Clear levels of responsibility and well defined objectives are a must. Teamwork

    and networking do not affect the managers responsibility: a team has always a

    responsible leader.

    A structure which assures operational speed and personal responsibility with

    strong focus on results, reducing bureaucracy as much as possible.

  • 8/7/2019 HRM FINALE


    Organizational Structure

    Nestl is more people, product and brand oriented than systems oriented. While systems

    are necessary, they should never be an end in themselves.

    Nestle has a structure which assures operational speed and personal responsibility with

    strong focus on results, reducing bureaucracy as much as possible.

    Nestl, over its long historical development from a small village operation to the worlds

    leading food Company, has demonstrated an enviable capability to adjust to an ever

    changing external environment, without losing its fundamental beliefs and core values, so

    important for long-term success.

    Over the years to come, this capability will continue to be challenged even more asNestl is growing in size and complexity up to a dimension which demands a continuous

    evolution of its organization and of the way in which it is run.

    This permanent transformation will be driven by the need to manage complexity with a

    high level of efficiency, leveraging all the intangibles which enhance our competitive

    edge. Our personal motivation based on willingness to learn and to question what we are

    doing and why we are doing it, combined with our longstanding respect for certain Nestl

    values, will assure our success.

    The public's sense of the power and size of a corporation is often inaccurate, for a

    company's power is limited by a host of factors including legislation, competition,

    regulatory bodies and publicity. From a business point of view, it is desirable for a firm to

    achieve the size best suited to a specific industry or mode of production. To be

    competitive internationally and make significant investments in research and technology,

    a larger company has an advantage. From a strictly organizational point of view, flexible,

    simple structures work best and excessively large units should be avoided whenever

    possible. In both respects Nestl has a natural advantage: Although it is a big company, it

    is spread out over many countries and each of Nestl's factories has its own management

    and responsibility.

  • 8/7/2019 HRM FINALE


    In such a setting, every employee of Nestl has both an individual and complementary

    role to play in building the Company of tomorrow. Hence the organizational structure is

    very much in accordance to the organizational strategy.

    HR Policy

    Joining Nestl

    The long-term success of the Company depends on its capacity to attract, retain and

    develop employees able to ensure its growth on a continuing basis. This is a primary

    responsibility for all managers.

    The Nestl policy is to hire staff with personal attitudes and professional skills enabling

    them to develop a long-term relationship with the Company.

    Therefore the potential for professional development is an essential standard for


    Recruiting process

    Applying for a current job / graduate programme / internship

    Please look through the vacancies and choose which you are interested in.

    Create your CV by filling out the online form.

    Once the application is complete, you will receive a confirmation message telling youthat it has been received and is being processed.

    Receiving an answer

    Nestle will review and select CVs that best match open jobs. Please note that only

  • 8/7/2019 HRM FINALE


    completed CVs will be taken into account.

    Only selected candidates will be contacted.

    In any case, you will receive an e-mail telling you when the job you applied for has been


    Register for our talent pool

    If there is no job opening suitable for you, you can still register your details in our

    database. You will then be considered as a potential candidate for new up coming


    Nestle regularly review CVs and jobs to try to match registered candidates with job

    openings. Please note that only completed CVs will be taken into account.

    You will only be contacted if Nestle find a suitable match.

    The interview process

    Graduate Programme Applicants

    Regular group interview sessions are held throughout the year for most of the Graduate


    This is a one-day sessions that consists of discussions about potential jobs and career

    developments, individual interviews with HR and line managers, group and/or individual

    case studies.

    If you are successful at the group stage, you will be invited for an individual interview

    day with HR and line managers.

  • 8/7/2019 HRM FINALE


    Professional applicants

    You should expect a series of individual interviews with HR and line managers. These

    will generally focus on your background and motivation as well as how you likely fit

    Nestl's culture and values.

    Internships applicants

    You will be interviewed by HR as well as a line manager. These interviews will generally

    focus on your background and motivation as well as how you likely fit Nestl's culture

    and values.

    What Nestle wants?

    It takes a special sort of person to come and work at Nestl Pakistan.

    That's why, when selecting candidates, Neslte look for a set of interrelated characteristics

    encompassing three key areas: knowledge, personality and motivation.

    Professional Knowledge

    Do you have a great academic record that demonstrates your intelligence, commitment

    and hard work? Can you show us you have a sharp analytical mind, and the drive

    necessary to succeed in a competitive environment?

    If you think you fit the bill, you may be right for Nestl Pakistan.

    Nestle look for good academic results at university or equivalent qualifications. However,

    the class of the degree you have obtained, though very important, is not the only criterion

    for selection.

  • 8/7/2019 HRM FINALE


    Other experiences during your studies, previous jobs, assignments, language courses and

    any other significant extracurricular activities and achievements, are also given weight.

    Nestle look for candidates who can identify a problem, analyse it, look at different

    options, and come to reasoned conclusions.

    Nestle want people with drive and tenacity, energy and enthusiasm, who can initiate a

    project and follow through to the end.

    All these skills are vital during a career at Nestl Pakistan.


    To succeed at Nestl Pakistan, you need more than professional knowledge. You need a

    flair for the field of activity of your choice, an open mind, and a willingness to dig in and

    learn new skills and ideas.

    Nestle is looking for applicants who are dynamic and communicative. People, who can

    listen, understand and integrate the opinion of others, people who can express their ideas

    clearly, both verbally and on paper.

    We want people who like to negotiate, even with very different partners, and to solve

    problems in complex situations.

    Nestle like candidates who show leadership, inspire others, and are self-confident, yet

    realistic. People who have a positive attitude to work and are willing to work hard, even

    under pressure.

    Nestle seek people who can be objective in their assessment of themselves and of others.


    While we expect loyalty to our company, we expect our people to be critical and suggest

    improvements wherever necessary. We like people who are motivated themselves & can

    motivate others.

  • 8/7/2019 HRM FINALE


    What Will Make You Right for Nestl?

    A Nestl employee is characterised by creativity and dynamism. Nestle don't only look

    for specialists, but people who have knowledge and skills in more than one field, with

    broad interests.

    To sum up, Nestle want people with purpose and ambition, though not at the expense of


    Nestle want people who take responsibility for their actions, who consider Nestl their

    own business, and who show an entrepreneurial spirit.

    Do you want to keep improving and learning throughout your working life? If so, youmight fit in very well at Nestl Pakistan.

    From your very first day, you will start to acquire new skills that may take you to the

    very top of our business, and to the furthest corners of the world.

    Our approach to career development is simple and focused: we encourage you to:

    Take responsibility of your own career development

    Be proactive, open minded and credible

    Be self-aware and honest about your aspirations, strengths and weaknesses

    Think in context and make choices about your own career

    At Nestl anybody can be promoted and rise to greater things. If you make an exceptional

    contribution to the business & uphold our values and principles, you'll find yourselfpushed upwards on sheer merit.

  • 8/7/2019 HRM FINALE


    The Nestl Spirit

    Nestl is not like other companies. It has a unique set of values and guiding principles

    that have been built up over time. To try to summarize them in a sentence or two would

    make them meaningless. It believes in people, rather than systems and is as decentralized

    as its basic policy and strategy decisions will allow.

    Do you look forward to change?

    Nestl is proud of its traditions and heritage. But that doesn't mean it stuck in the past. To

    keep it ahead in the ever-changing food industry, Nestle is constantly driving forward the

    boundaries of their industry. Nestle people must be:


    excited by the future


    Are you open minded and ready to learn - every day of your career?

    Nestle is committed to the continual training and personal development of their

    people. A world of opportunities quite literally awaits those who are prepared to:

    learn something new every day

    adapt to new environments

    develop multi-lingual skills

    Do you have courage in your convictions and keep your cool under stress?

    Then you could have what it takes to be a Nestl manager. The development of Nestle

    business depends on finding people who are ambitious for themselves and for their

    company, who can:

  • 8/7/2019 HRM FINALE


    communicate and innovate

    motivate and inspire

    delegate without abdicating responsibility

    Do you want to explore new countries and adopt new cultures?

    Nestl has been an international company since its very beginning. Food is intrinsically

    linked with local eating and social habits, and Nestl endeavours to integrate itself as

    much as possible into the cultures and traditions of the countries where it operates. To

    deliver products that meet the needs of individual consumers, Nestle need people who:

    respect other cultures

    embrace diversity

    never discriminate on any basis

    Are you ready to be the best?

    Whether Nestle is creating a product to fulfill a nutritional need, or a chocolate bar that's

    purely for pleasure, Nestl is only satisfied with the best. Nestle expect that same

    commitment to quality from their people. So get in touch with Nestle if you are:



    ready to be part of our success

    Many other companies say that people are their most precious asset. Nestle know that

    what makes their company unique is their staff: the people who share their beliefs and

    principles and who work constantly to keep Nestl in its leadership position. Nestl is not

    a faceless company selling to faceless consumers. It is a human company providing

    response to individual human needs the world over.

  • 8/7/2019 HRM FINALE


    Organizational Development:

    Each year Corporate Human Resources rolls out a company-wide training agenda. Nestle

    feel this is one of their competitive advantages in the marketplace.

    As an organisation Nestle strongly believe:

    Training and development at Nestl Pakistan Ltd. is an organisational concern and is a

    responsibility shared by the employees, the management and the organisation. The

    success of the companys training and development programmes lies in the committed

    efforts of both the employees and the management.

    Although training is designed to facilitate learning, learning can take place even

    without formal classroom training. Learning should occur in many ways throughout the

    organisation. Every opportunity, such as watching role models, reading books and

    articles, conducting research, analysing failed projects, and host of other avenues should

    be explored

    Training is always a process, not just a programme. It takes place over time and

    requires intensity and frequency. Through training, skills are developed, information is

    provided and attitudes are nurtured.

    Some organisational & individual issues cannot be addressed through training.

    Training is appropriate if employees performance can be improved by a change in

    attitude or an enhancement of knowledge & skills. Training may not be appropriate if

    performance can be improved through better organisational policies, methods, structures


    Training helps the organisation. The learning that occurs should benefit the

    organisation and more importantly its customers; it should enhance our sales, services

    and management

  • 8/7/2019 HRM FINALE


    International Exposure

    Nestle have always believed in the importance of training. Nestles determination to have

    a learning attitude is spelled out in the Nestl Management and Leadership Principles.

    We feel that our attitude of lifelong learning has contributed to our ongoing success.

    International training opportunities, whether as courses, seminars, workshops,

    conferences or mission assignments, are the most important part of our commitment

    towards training our people.

    Nestle international training programmes are innovative and focus on corporate values,

    functional know-how and on the development of the right management attitudes.


    From the factory floor to the top management, training at Nestl is continuous. And

    because it is mainly given by Nestl people, it is always relevant to your professional


    Throughout the world, each country runs its own training programmes ([email protected],

    classroom courses, external courses), and it has five training centres in France, UK,

    Spain, Mexico and Brazil.

    Nestle International Training and Conference Centre in Switzerland is where Nestl

    people from all over the world meet to exchange information and ideas in seminars and

    training courses. Its closeness to our Vevey headquarters means that our general

    managers actively participate as speakers and are available for Q&A and discussions with

    the participants.

    Rive-Reine offers a wide variety of courses, all aimed at creating leaders who will prove

    to be the 'agents of change' to keep Nestl not just in tune with but ahead of the times -

    and the competition!

  • 8/7/2019 HRM FINALE


    The opportunities never end

    Nestle hope the training you receive at Nestl will form the basis of a successful local or

    international career.

    Nestle can't guarantee you'll ever know everything about working at Nestl. But they

    hope you'll always want to learn more

    Each new member joining Nestl is to become a participant in developing a sustainable

    quality culture which implies a commitment to the organisation and a sense for

    continuous improvement leaving no room for complacency.

    Therefore, and in view of the importance of these Nestl values, special attention will be

    paid to the matching between a candidate's values and the Company culture.

  • 8/7/2019 HRM FINALE


    Nestle Pakistan Ltd started its operation in Pakistan in 1988 with MilkPak Ltd and its

    name was changed to Nestle Pak Ltd in 2005. Nestl Company has aimed to build a

    business based on sound human values and principles while Nestl Corporate Business

    Principleswill continue to evolve and adapt to a changing world, our basic foundation is

    unchanged from the time of the origins of our Company, and reflects the basic ideas of

    fairness, honesty, and a general concern for people. Now Nestle seeks a pro-active result

    oriented professional with established credibility and performance record, who can take

    challenging assignments. The candidate we require should have strong leadership,

    exceptional unter-personal and communication skills and have a high drive for achieving

    management objectives.

    Sr. General Manager HR

    Job Profile:This position requires a highly competent HR Professional with diversified experience in

    large organizations/corporate sector. The candidate will be responsible for framing HRpolicies, formulating organizational structures, developing career management plans,

    competency up gradation/re-training, executive development, search and recruitment

    methodology and standards, revising compensation structures, formulating incentive andmotivational plans etc for Nestle. He will work closely with the HR heads of the

    companies on above matters and ensure implementation and monitoring of all HR



    Masters in HR, MBA or related subject from HEC recognized University, Minimumexperience of 15years in large organization/ corporate sector as head of section/ senior

    position. Overseas qualifications and experience would be a significant additional

    advantage. Membership of professional HR, OD, IR and management bodies would be a



    A market based remuneration package will be provided along with a company maintained

  • 8/7/2019 HRM FINALE


    car or conveyance allowance thereof, and other admissible benefits, including

    comprehensive medical coverage for self and family from well structured systemed

    Hospital. A market based remuneration package will be given. A company maintainedcar or equivalent allowance will be provided. Full medical for self and family will be

    provided, the initial contract will be for 2 years, extendable to 1 or more years as per job

    requirement and based on performance and qualifications.Tenure:

    The Initial contract shall be for a period of three years extendable on satisfactoryperformance as per requirement. Applications enclosing a detailed CV with two each

    personal and work references and a recent photograph should reach by 17-4-2008 to the

    Managing Director Nestle, 21-A Nestle Building Lahore. Only short-listed candidates

    will be invited for interviews/selection process. All candidates will be treated in strictconfidence and EEO compliance.

  • 8/7/2019 HRM FINALE


    Career Development

    All careers are unique; however, one factor that cuts across most of them at Nestl

    is international exposure and travel as well as assignments in different countries.

    Based at Nestl headquarters, you will often have the opportunity to travel widely as part

    of your job. This might be in the form of a short business trip in the marketing and sales

    area, or a longer assignment in the context of the GLOBE or FitNes projects, which can

    last some months.

    Nestl's business is based on respect for different cultures - we know that tastes and

    eating and drinking habits differ throughout the world, for instance. We also expect our

    staff to be comfortable in different settings, and that they should not be adversely affected

    by the strains of frequent foreign travel and the pressure to meet tight deadlines. Indeed,

    coping well with such conditions will have a positive impact on your career.

    The same is true for those who are chosen for our graduate programmes. For instance, as

    a member of the audit function, you will be part of teams that travel the world on

    assignment, typically three months at a time, at Nestl locations. This phase generally

    lasts for four years.

    In other areas, e.g. in technical & production or marketing & sales, you can also commit

    to a career of long-term expatriation, which means that you will be re-locating about

    every three years.

    Not only does working at Nestl headquarters mean a unique exposure to a multicultural

    environment; it also means frequent travel to all parts of the world.

  • 8/7/2019 HRM FINALE


    Leadership at Nestle

    Members of the Nestl Management at all levels are more concerned with continuously

    adding value to the Company than exercising formal authority. This can only materialise

    with a high involvement of each employee and a common mindset geared to results.

    Contributing to results through project work and special assignments becomes more

    frequent, reaching beyond conventional boundaries in order to contribute to wider group


    The broader the responsibility of a Nestl Manager, the more the following specific

    criteria should be considered, in addition to professional skills, practical experience

    and result focus:

    Personal commitment and courage. This includes the capacity and the willingness

    to take initiatives and risks as well as to maintain composure under pressure.

    Ability to motivate and to develop people, addressing all those issues that allow

    others to progress in their work and to develop their capabilities.

    Curiosity and open-mindedness as well as a high level of interest in other cultures

    and life-styles. This also includes a commitment to continuous learning and

    improving, as well as to sharing knowledge and ideas freely with others.

    A taste for initiative together with the ability to create a climate of innovation and

    to think outside the box. This implies the right to make a mistake but also the

    readiness to correct it and to learn from it.

    Willingness to accept change and the ability to manage it.

    Adaptability of thought and deed, taking into account the specificity and the

    complexity of the environment.

    Credibility as a result of coherent action, leadership and achievement.

    International experience and understanding of other cultures.

    In addition, broad interests, a good general education, responsible behaviour as well as

    fostering a balanced lifestyle are required to hold high-level management positions.

  • 8/7/2019 HRM FINALE


    Motivational Methods used by Nestle

    Nestl regards its personnel as its most valuable asset. Involvement at all levels starts

    with open communication, whether on specific aspects of the business, or about the

    activities of the Company in general. Suggestions for changes and proposals for

    improvements of Nestls practices are encouraged which are a great source of


    The Companys business practices are designed to:

    establish staff relations based on trust, integrity and honesty;

    maintain respect for basic human values, attitudes and behaviour;

    respect employees privacy;

    comply with applicable data protection regulations and apply Nestl standards in

    those countries where specific legislation is not yet in place;

    promote a sense of integrity among all employees all over the world, and apply a

    number of common rules while at the same time adapting the expression of these

    rules to local customs and traditions;

    encourage continuous improvement through training, and the improvement of

    professional skills at all levels in the organisation;

    offer career opportunities based upon merit, irrespective of colour, age, national

    origin, religion, gender, disability, veteran status, or any other protected class as

    defined by local law. Professional skills, experience, and the capacity and willing-

    ness to apply The Nestl Basic Management and Leadership Principles are the

    main criteria for promotion;

    offer competitive salaries and benefits. Working hours, wages and overtime pay

    comply with applicable local laws and are competitive with those offered by

    similar companies;

    limit overtime to a reasonable level;

    create a safe and healthy working environment for each employee;

  • 8/7/2019 HRM FINALE


    respect the right of employees to form representative organisations and to join

    or not to join trade unions, provided this right is freely exercised, and establish a

    constructive dialogue with these unions;

    refrain from any action restricting the employees right to be, or not to be, affili-

    ated to a union;

    treat every employee with respect and dignity, and not tolerate any form of mob-

    bing, harassment or abuse;

    forbid the use of forced labour or involuntary prison labour.

    Management leadership and employee involvement

    Nestl recognises the critical role of people to ensure a safe and healthy work

    environment. As an integral part of managing the business, all Nestl managers are

    accountable for managing workplace health and safety with strong leadership

    and credibility.

    Nestle build a proactive safety culture by:

    actively engaging our employees and other relevant stakeholders to drive

    implementation of all elements of our Nestl Operational Safety, Health and Risk

    Management Strategy through consultation and communication with staff at all levels;

    educating, training and equipping staff at all levels to ensure that they are empowered

    to avoid unsafe situations and to respond rapidly to unexpected events;

    setting targets and monitoring performance to drive continuous improvement of

    companys achievements, while providing the needed resources to ensure a safe working


    Further, employees at all levels are accountable to work in a safe manner to prevent

    injury to themselves and fellow workers, and to become actively involved in programmes

    to improve health and safety performance in the workplace. This all results in very high

    level of motivation of employees at all levels.

    Employees, people and products are more important at Nestl than systems. Systems and

    methods, while necessary and valuable in running a complex organization, should remain

    managerial and operational aids but should not become ends in themselves. It is a

    question of priorities. A strong orientation toward human beings, employees and

  • 8/7/2019 HRM FINALE


    executives is a decisive, if not the decisive, component of long-term success.

    Recommendations & Suggestions

    We would like to suggest Nestle about its leadership to follow the rule of reinforcing

    success and starving failure. Smart leaders know when to put further assets into products

    and markets that are performing well and when it would be better to retreat from them.

    Nestl has a well-established management structure that is support by a strong reputation

    in the industry. This, along with the fact that Nestl is introducing many products into

    many markets gives them the edge and flexibility to further fine-tune their management

    in terms of Human Resources as well.