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Chapter I

INTRODUCTION

It is nestled in the heartland of Tagaytay where whiff of Cool Mountain

breeze with a dramatic flora and fauna that envelope the place to maintain its

country charm.

It is a place where all your comfort is within reach from sports facilities,

spa, to your shopping spree.

Come and experience ... Tagaytay Country Hotel grandeur of nature

and renowned dedication to its warmth and personalized service.

Tagaytay Country Hotel is Operated by The Olivarez Group of

Company and owned by former Major Pablo Olivarez of Paraaque, with 68

rooms the hotel is rated as Standard Hotel by the DOT and 4 star hotel rate by

the Philippine Travel and Tours Inc. for its amenities and services. Tagaytay

Country Hotel is manage by Ms. Analyn Sio (Resident Manager).

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Tagaytay City is considered as the "second summer capital" of the

country next to Baguio City because of its crisp and cool weather climate,

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balmy winds and foggy mists all year round. It is a treasure box of pleasure

points by itself. It is a perfect picnic spot. Tagaytay, however, is more than a

picnic haunt. The place has many congregational houses, retreat centers and

most especially to Hotel accommodations wherein you can find a place, a

haven under the sky - the splendour of "TAGAYTAY COUNTRY HOTEL".

Thus, the masterpiece of nature that is Tagaytay is not to be missed for

tourist itinerary. It should always include a visit to the Volcano Island

enumerable side spots. Tagaytay City, located 2,500 feet above sea level,

enjoys a cool climate characterized by a relatively low temperature, low

humidity and abundant rainfall. Average temperature is 22.7 degrees Celsius.

Tagaytay Country Hotel offers 68 elegantly designed guest rooms and

function rooms with complete amenities and facilities that can accommodate

500 to 800 persons.

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HISTORY

Tagaytay Hotel Country Hotel was owned by the Olivarez Family, Dr. R

Olivarez, the president, Ms. Evangeline Olivarez-llas, the General Manger and

Ms. Ephel De Leon Olivarez, the Operations Manager. It was founded on

February 2000.

Tagaytay Country Hotel was opened in 2002, named country inn and

later was changed to Tagaytay Country Hotel in the year 2002. The Hotel has

superior rooms, 11deluxe rooms, 20 studios, 1 suite and several function

rooms, including the 350 El Caviteno ballrooms. All rooms are equipped with

cable TV, mini bar, hot and cold shower, NDD/IDD telephone and individual air

conditioning. Room rates from Php 2,300.00 to Php 5,000.00.

The hotel has now been modified and expanded to their rooms and

function rooms. There are sixteen rooms, one suite room, and fourteen deluxe

rooms, 21 studios deluxe and 20 economy rooms, with a total of 72 elegant

designed guest rooms with complete amenities and facilities. The hotel has a

total of seven function rooms, while the amphitheater can accommodate 800

persons. El Caviteno ballroom can be divided into three function rooms that

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are Kawit, Imus and Rosario. Ballroom can accommodate up to 300 persons.

Calabarzon can be divided into three smaller function rooms that are Cavite,

Laguna and Batangas. Calabarzon can be flexible in set-ups to up to 150

persons the smaller function rooms are also flexible for large group size.

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MISSION & VISION

To exceed our clients expectations by providing the best service and

continuously aspire for excellence through hard work, diligence and respect

towards our guest, the organization, its officials and workers.

Olivarez plaza Tagaytay is the leading option tourist and visitors

destination in Tagaytay City. We will be known for our exemplary service and

commitment among the hospitality industries worldwide.

OUTSTANDING CHARACTERISTIC

Tagaytay Country Hotel is situated in the heart of Tagaytay business

district center, a 45 minute drive from manila. Tagaytay Country Hotel is the

right place to go for vacation, relaxation and be rejuvenated by amidst its

flourishing flora and fauna setting.

Tagaytay Country Hotel offers 68 elegantly designed guest rooms with

complete amenities and facilities. The Country Hotel has 18 superior rooms,

10 deluxe rooms and 24 studio rooms, 18 economy rooms and 1 suite room.

All rooms are equipped with Cable TV, Mini Bar, Individual Air-conditioning

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with Individual Control System, Telephone System connecting to Front Desk

for NDD/IDD calls, Living Room Area, Hot / Cold Shower, Smoke Detector,

Phone Lines and Clothes Lines.

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Economy Rooms are designed for large group of guest witch features

Double Deck Beds to meet the needs of the guest. The Studio Deluxe rooms

are designed for family type which features a kitchenette and a bigger living

room area for studio type of rooms.

18 Superior Rooms

21 Studio Deluxe Rooms

10 Deluxe Rooms 18 Economy Rooms - Bunk

1 Suite Bed

Room Features Room Rates

Rooms Single / Twin Occupancy

Bed and Breakfast

Superior RoomPhp 3,000.00

Deluxe RoomPhp 3,900.00

Suite RoomPhp 4,650.00

Studio Deluxe RoomPhp 5,000.00

Economy 2Php 3,000.00

(Room good for 4 persons)

Economy 3Php 4,500.00

(Room good for 6 persons)Php 750.00 /per person

Economy 4Php 4,800.00

(Room good for 8 persons)Php 600.00 /per person

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Economy 5Php 5,500.00

(Room good for 10persons) Php 550.00 /per person

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Restaurants

Experience Country Food and desserts in a cozy countryside ambiance

here at Country Caf it serves sumptuous International and native serving a

combination of different types of cuisine, which expresses both light snacks

and complete meals that will surely satisfy guest needs. Its operational hours

are from 6am to 11 pm (Room Service also available during these hours).

Caf Amadeo

A right place were you can enjoy a European cozy outlook with your

friends and family, drinking local coffee from Cavite and other variety of coffee

blends along with your choices of pastries and desserts.

La Costa Spa

Comfort and pamper your body from head to foot. Invigorate your body,

mind and soul as you relax your body with our variety of spa amenities such

as aroma therapy bath, healing massage, sauna bath, and other relaxation

treats like Facial Care, Body Treatment, Hand Care, Detoxification and Hair

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care

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Facilities

Aside from the room amenities, Tagaytay Country Hotel offers the

following facilities to its guests.

Sports Facilities:

1 Tennis Court

2 Badminton Court

3 Swimming Pool

4 Open Basketball Court

5 Indoor Basketball Court

6 Billiard and Table Tennis

7 Dart

Other Facilities:

1 Laundry shop

2 Spacious parking lot

3 Business center

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4 Safety deposit box

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LOCATION MAP

Tagaytay Country Hotel is located within Olivarez Plaza along

Aguinaldo Hi-way, the Business district of Tagaytay City 56 km travel from

Manila to Tagaytay. The place is near view site at Tagaytay Rotonda, the hotel

is beside Caltex at the right side of the map and across caltex is jollibee. Mc

Donalds is the easiest land mark to find Olivarez plaza and Tagaytay Country

Hotel.

The left side of Emilio Aguinaldo highway leads to silang, dasmarinas

and carmona,on the right side it leads you to rotonda an intersection that

leads to tagaytay highlands and batangas.

olivarez plaza also have a short cut at the back side leading to tagaytay

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higlands. this place is also near a jeep ang van terminal, a few blocks away,

across the street the plaza is also a bus stop going to silang, dasma and

carmona.

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HOTELS ORG. CHART

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DUTIES AND RESPONSIBILITIES

Managers are responsible for keeping their establishments efficient and

profitable. In a small establishment with a limited staff, the manager may

oversee all aspects of operations. However, large hotels may employ many of

workers, and the general manager usually is aided by a number of assistant

managers assigned to the various departments of the operation. In