Company Profile

The Free Climb Team

Revenue Management

Sales & Marketing Strategy

Hotel Operations

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Restaurant/Hotel Design

Hospitality Operations

Franchisee Expertise

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Training Content Design

Training Delivery

Home Service Operations

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Business Model & Concepts

Real Estate

Project Management

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Nandini Nair Ninan George Podipara Unnikrishnan Menon Prashant Pawar

Our Services

Design &

Projects Management

Training Systems

Systems &

Processes

Business Development

Business Turnaround Solutions

Sales &

Marketing

We work with the clients to define the concept that translates to a viable business model

Site Identification Services - We employ market intelligence to locate sites suitable to the business model. This includes the assessment of Demographics, SEC segmentation, Density of population - Households & Corporate and Analog competition performance

We assist in negotiations and provide inputs to make lease agreements tailor made for the business needs.

Franchising Systems - we assist clients in brand expansion through development of Franchise business models.

Business Development

Design - We collaborate with architects to effectively plan guest & production areas, ensuring incorporation of workflows, PHE & HVAC services.

We consult on concept, menu and back of house design, ensuring efficient production areas geared to cater to the concept offering. The design ensures efficiency of floor plate usage in non-revenue generating areas.

Project Management - Our services include planning, budgeting, vendor management, coordination, project supervision, snags resolution and timeline management. The scope of services extends from start of project to operations handover.

Design &

Project Management

Jonathan’s Kitchen

A well trained and motivated team will deliver customer satisfaction resulting in higher sales and profits.

Our expertise lies in:

Designing Manuals - We tailor make Brand Guidelines, Standard Operating Processes, H.R. manuals, Training manuals, and more.

Designing & Delivering Training Programs - To bring the explicit standards to life, we design and roll out interactive training programs to address trade and soft skills requirements.

Develop Training Tools - Create audio visual content for training programs, job aids, assessment and productivity tools to aid in the training process.

Create Training Sustainability - Training being an ongoing essential, we enable self sufficiency by identifying a training resource in the team and coaching him through TTT programs to take the training initiative forward.

Training Systems

Hotel/Unit and competitor data is analysed to develop meaningful performance targets, action plans and timelines. The strategy for sales is arrived at and targets set.

Measures to improve sales performance through specific action steps by leveraging on sales network and channels of sales, improving average daily rates/sales and effective promotions to increase sales across various segments of the unit.

Post the business performance analysis, measures to be taken and targets are formalised in consultation with the client are finalised prior to implementing the plan on the ground.

Implementation is monitored and measured and presented using a post performance analysis.

Sales &

Marketing

Systems & Processes are key to delivering a consistent customer experience and achieving fiscal targets. We outline and implement Systems, Tools and Processes that effectively address business needs with regard to employees, guests, revenues and profits.

Audit & Coaching Systems-weigh, critical aspects of an operation and provide measurable data on business performance. Included are self assessment tools, performance reporting tools, dashboards and daily / weekly /monthly audit structures.

Coaching Systems and Tools-implement a training and development activity with an effective action plan to address glitches recorded through the Business Performance Audit.

Audit and Coaching Systems are tailor made to the Brand Standards and Standard Operating Processes of the business.

Systems &

Processes

Business Turnaround Solutions

Business analytics are brought to bear and performance data is measured to arrive at an understanding of current performance, the health of the business and to identify key strengths and opportunities.

The results are benchmarked with the budgets set by the business and the potential, given the market.

We work along with the client and his team to conceive and implement a revival plan.

The Free Climb Team

Unnikrishnan Menon (Unni) graduated from IHM Kovalam. He began his career as a ‘Chef de Partie’ in the Taj Group of Hotels. He was the GM-Home Service Operations at Pizza Hut & KFC and the Sr. Manager Training for Pizza Hut India. He set systems and processes to capitalise the business potential of the Outdoor Catering Channel.

Unni is adept at the design & delivery of specialised training content. He has experience in building training tools and manuals that enable standardising of operations and delivering consistency.

Unni was instrumental in building and operating the Pizza Hut delivery system in the South of India and launched the Pizza Hut online & phone ordering processes.

Ninan George Podipara (Ninan) started his career with the Taj Group of Hotels after graduating from IHM Chennai. He went on to join KFC and was the VP Ops., Pizza Hut & KFC in the South & West of India. He played a crucial role in the expansion of the brands in these regions-from 3 outlets in 1999 to 68 outlets in 2008.

Ninan was the COO at UKN Properties, where he led the operations team in delivering projects like the Alila Hotel (now the Holiday Inn) at Bangalore, Esperanza, a residential complex in Whitefield, Bangalore and other projects.

Ninan brings to the table experience of over 20 years in hospitality operations, planning, design and project management.

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The Free Climb Team

Prashant Pawar is a graduate from Delhi university, with over 20 years of experience in the areas of Operations, Business Development and Project Management in the Food and Beverage Services industry.

Prashant, as Director Real Estate and later Director Business Development for Yum Restaurants, played a critical role in defining and executing the KFC and Pizza Hut growth strategy for India. It involved a detailed Market planning & Mapping process for brand penetration pan India, developing and rolling out flexible business models and asset formats to enable rapid and sustainable expansion. He led the rationalising of asset portfolios to improve business results and exploited new business opportunities in business parks and transport hubs — railway stations and highways

Prashant brings to Free Climb the science to identifying viable locations to build various restaurant concepts and business models.

Nandini Nair graduated from IHM Bangalore, started her career with The Park Hotels. Sales & Marketing is her core expertise and as also pre-opening hotel operations. She was part of the pre-opening team which successfully launched the flagship Ista, Alila Hotels and Resorts, and the first Marriott in Bangalore.

With over 13 years of experience she understands various source markets, key segments and the best recommended online marketing investments. Revenue & Inventory management was a key function in her role as Director of Sales for Marriott Hotels and partnering with the revenue team was crucial to the revenue strategy for rooms and catering sales.

She developed key source markets like Chennai, Mumbai, Delhi, Ahmedabad, Pune for Fairfield by Marriott, Bangalore by calling on clients and identifying segments for targeting business.

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The Spirit of Free ClimbFree Climb, from rock climbing, is the technique employed by the lead climber; the most proficient in the team, who uses his expertise to choose the path on a treacherous climb sans external aid or gear.

Climbing in advance, he deploys climbing gear to assist his team in realising their goal of scaling the pinnacle.

Inspired; we at Free Climb Consulting Services, harness decades of experience of the partners, to assist in the various aspects of building successful and scalable business models in the hospitality space.

Our Clients

Contact Us+91 98861 56300 / 96300

unni@freeclimb.in /ninan@freeclimb.in

6, Gitanjali, 16, Moyenville Road, Langford Town, Bangalore, Karnataka, India. Pin Code -560025

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