Enterprise Resource Planning

1- Enterprise Resource Planning Systems :-Advantages of ERP Systems There are many advantages of implementing an EPR system. A few of them are listed below: •A perfectly

integrated system chaining all the functional areas together •The capability to streamline different organizational processesand work

flows •The ability to effortlessly communicate information across various departments •Improved efficiency, performance, and

productivity levels •Enhanced tracking and forecasting •Improved customer service and satisfaction

2 - Organization Chart :-Establishing the organizational structure and determine the administrative functions and authority of each administration (employee -

manager) And a time-table for the training of all of them on its part And the types of devices and software that will use.

General

Manager

IT Manager

HR Manager

Compliance

Manager

Deputy General

Manager

Pre-production

Manager

Fabric

Warehouse

Supervisor

Cutting

Modeling

Quality

Assurance

Manager

Planning Manager

AccessoriesLaundry & Dyeing

Manager

Maintenance Manager

Production

Manager

Sewing

Dep.

Line #1

Supervisor

Line #2

Supervisor

Line #3

Supervisor

Line #4

Supervisor

Line #6

Supervisor

Line #7

Supervisor

Engineering

Dep. Manager

Control Finish Manager

Merchandising

Dep.Ready Garment

Warehouse

Foreign Trade

Manager

Purchasing

Manager

Accounting

Manager

CE

O

3 - A detailed drawing of the facilities :-Drawing a detailed map (after the well-site inspection) of the places that will be established according to the working conditions to be

determined types of devices and how they relate to each .

4 - Choose a ISP :-choosing the type of Internet service according to the size of the business and geographical location and the architectural

structure of the city and the extent of processing government of the means of communication.

Choosing a company with the reputation and services available to them, especially after-sales service (customer services )

5 - Network schematic :-Are designed according to the places that are managed and a communication system according to the terms of reference for each

of them ( Headquarters – Branch Office – Business Partner – Point Of Sale – Remote & Mobile Users ) .

6 - A Basic Enterprise LAN Network Architecture

– Block Diagram and Component :-

LAN Architecture Diagram and Components

Have you ever wondered about what could be the various networking components that make an enterprise LAN (Computer Network / Local Area Network)? The above diagram shows you the connectivity

architecture of the major components that form an enterprise network. We have also included a brief description of the individual components below:

Internet: The Internet cloud refers to the source of the Internet to an organization. The organization could be connected to the Internet via Internet Leased Lines/ Broadband/ 3G etc. For

connectivity to other branches, a VPN Network over the Internet could be used (or) A Managed Leased Line/ MPLS circuit could be used as well.

Router: The Enterprise Router is basically a Layer-3 Network device that connects disparate networks. It acts as a gateway between the LAN and the WAN networks and the Internet Leased Lines/

MPLS Circuits/ Managed Leased Lines/ Broadband networks are all terminated on the router. Some Routers support additional modules for secure connectivity to other branches through VPN,

Intrusion Prevention and Content Filtering etc. Routers have WAN ports and LAN ports to connect WAN and LAN connections respectively, and some of them have built in Wireless/ VOIP

capabilities.

UTM/ Firewall: The Unified Threat Management Appliance (or software) is for providing gateway level network security for the various end points used in the organization. The UTM Devices

provide the following network security options: Firewall, Anti-Spam, Anti-Virus, Content Filtering, URL Filtering, Intrusion Prevention (IPS), Virtual Private Network (VPN), Protection from

Internet threats like Phishing etc.

Core Switch: A Core Switch is generally a Layer-3 based Network Switch that connects to the various distribution switches, edge switches (through distribution switches / directly) using Optical

Fiber Networks or UTP Copper cabling. They generally also connect to the computer servers (ERP, Web Server, Mail Server, Database Server, Application Servers, etc). The core switch is in the

center of an enterprise network and it also provides Inter-VLAN routing. They are either stand-alone switches (24/48 Ports Copper, 4/24 Port Fiber) or Chassi-based where there is processing unit

and number of blade modules(For connecting fiber/copper) that go in to empty slots allowing for a flexible configuration.

NAS Device: A NAS Device refers to a Network Area Storage Appliance (This could also be a Storage Area Network, depending upon the storage requirements) where bulk of the files/ data are

stored for the servers and individual users (PC’s) to access them over the network whenever required. These appliances are mostly disk based and can be connected anywhere on the network

(preferably to a core switch). They come in sizes ranging from 1 TB(Tera Byte) to multiple Tera Byte configurations.

Wireless Controller: There are many access points to provide wireless (Wi-Fi) access to the PC’s/ Laptops/ Wi-Fi Phones in the enterprise. All these Access Points are managed/ controlled by an

appliance called ‘Wireless Controller’. Basically a wireless controller provides centralized authentication, encryption, network policies, radio frequency management, failover, load balancing, wireless

intrusion scanning and other functionalities required for the wireless users across the network.

IP Telephony Server: The IP Telephony Server provides the call control functions (voice switching) for the telephony operations in an enterprise network. Since the IP Phones connect to the

computer networks, these IP Telephony Servers provide centralized administration and connectivity to PSTN Lines to all the IP Phones/ VOIP devices over the network including the assigning of

extension/ DID numbers and IVR (Interactive Voice Response).

Distribution Switches: Distribution Switches provide an aggregation layer for network switching. The distribution switches connect to both copper UTP cable network as well as optical fiber

networks. The distribution switches are connected to the core switch on one end and to the edge switches on the other. Generally, there may be one distribution switch for each department and a

network is sometimes formed without the distribution/ aggregation layer by connecting the network endpoints directly to them.

Edge Switches: The Edge/ endpoint switches are basically Layer-2 switches that provide direct connectivity to the various network devices like PC’s, laptops, Wireless Access Points etc using the

Copper UTP cables. They come in various configurations including 8 Port/ 16 Port, 24 Port, 48 Port etc. They support 10/100 Mbps as well as 10/100/1000 Mbps connectivity to the various

network devices. Some of them even support POE (Power Over Ethernet) for electrical power required for operation of certain network devices (like Wireless Access Points, IP Phones etc) and

some of them could be stacked to each other for providing a single management interface/ combined backplane for multiple such edge switches.

Wireless Access Points: The Wireless Access Points contain built in radios which provide wireless signals for connecting certain network devices that has an in-built wireless adapter. Basically these

access points send wireless signals that can be interpreted by the wireless enabled network clients for communicating the data/ information over the wireless medium. Their job is just to collect these

signals, convert them in to wired signals and send it over the LAN network for the wireless controller to interpret them and take appropriate action. They generally have a coverage range of 20-30

meters indoor and 80-100 meters outdoor and each device can connect to more than 15 wireless devices within their coverage area. They operate in the 2.4 and 5 Ghz frequency spectrum.

Network Endpoints/ Devices: There are various network devices/ endpoints connecting to the LAN via edge switches/ wireless access points. Some of them include PC/ Laptop/ PDA etc for

data connectivity, IP Phones, Cell Phones/Wi-Fi Phones, Soft Phones for voice connectivity, IP Surveillance Cameras/ IP Video Conferencing devices for video over IP. There are also network based

accessories like network printers, MFP’s (Multi-Function Printers), Scanners etc. connecting to the enterprise computer network.

7- IT Staff :-Selection of the staff management of information technology according to the work environment the efficiency of each of them

to complete the work system .

8 - Network Installation :-supply the complete range of networking services for LAN – from Design to Implementation to Maintenance and support :

Network Design :-

A good LAN design is the key to success. to help you to make the right decision.

design focus on flexibility, reliability and manageability.

help management to choose the right LAN technology, plan for expansion and changes, plan for backup and recovery and plan for long term maintenance.

Structured Cabling :-

Employ Structured Cabling standard to reduce the cost of maintenance.

Use Cat 5e/6 UTP cables for office area, use fiber optics for inter-office or long-distance connections.

Every connection is properly numbered.

Install conduits, wall jacks and patch cables.

Accommodate for changes and expansion.

Also pull cables for phone systems, video monitoring network, PoE (Power over Ethernet) network, fiber optics (long distance) network, and others special

network typology.

Also offer Shielded Twisted Pair (STP) cables for special requirements.

Network Hardware Installation :-

install all necessary networking equipment.

offer networking switches, routers, and wireless from many different brands

( Cisco, Linksys, 3COM, DLINK,etc).

Workstations and servers from (IBM, Lenovo, HP and Dell).

Network printers from Xerox, HP and Samsung.

Rack cabinet – for secure and tidy environment.

UPS – for power backups for important server and devices.

NAS - Tape library - for backups.

Use a good system for telephone connections to reduce the cost

( IP-PBX – AVAYA – CISCO – PANASONIC – PSTN – video conference )

Server and Workstation Installation :-

Install and configure your existing server and workstations to the network.

install Windows and Linux based servers.

File Server – share files and disks for secured access.

Print Server – share printer/scanner/fax/phones etc to reduce cost and complexity.

Application Server – for shared applications such as ERP or databases.

Active Directory – for secured and managed access.

Create login scripts to automatically configure existing and new workstations.

Anti-virus server to manage risks.

install Linux based Cloud Server to further reduce cost and complexity.

Security :-

install backup and recovery software.

install firewall/UTM system to protect your internal network.

install anti-virus and anti-spam software.

Create user and group logins and apply access restrictions.

Create file system level, device level, application level and group-policy level restrictions and controls.

Install the system for optimum security cameras (CCTV) and electronic locks and attendance Systems.

Assist in the installation of fire systems and learn how to manage and maintain it if necessary.

Assist in the installation of sound system and learn how to manage and maintain it if necessary.

Training and Documentation :-

Train users on how to use every shared resources.

Provide documentation on the network structure and device configuration.

Provide documentation on backup and recovery plan and other routine procedures (such as adding new

users).

Maintenance :-

low cost maintenance and support service after the project is implemented.

Routine maintenance include system updates, performance monitoring, reports on critical events, and other

regular user level support.

Thanks for your cooperation.

Best Regards,

Ahmed Ayman Mohammad Almokadam

BUSINESS PROCESS DOCUMENT

ENTERPRISE RESOURCE PLANNING

AHMED AYMAN MOHAMED

ICT CONSULTANT

Business Process Document – ICT Department

2

TABLE OF CONTENTS INTRODUCTION ............................................................................................................................3

EXPLANATION OF BUSINESS PROCESS DOCUMENT ........................................................................3 SAMPLE BUSINESS PROCESS DOCUMENT ......................................................................................4

SAMPLE BUSINESS PROCESS FLOW DIAGRAM ...............................................................................6

Business Process Document – ICT Department

3

INTRODUCTION

The Business Process Document is a document which provides a detailed description of a

business process which is designed to meet an identified business need. To be effective,

business processes must be formally designed, structured, documented, and communicated. It is

important to capture as much detail as possible in the process description verbally, graphically,

or using both methods. By doing so, all individuals and groups using the process will be able to

more easily achieve the desired results. While business process documents may contain many

different sections, there are some sections common to all business documents. This template is

intended to provide an example of common and effective business document contents.

This Business Process Document has been developed for use in Acme Corporation’s Personnel

Staffing efforts. Historically, Acme Corporation has under-performed in fulfilling its staffing

requirements due to inefficient practices and lack of a formal process. Personnel Staffing has

been identified as a key area of improvement by Acme Corporation’s executive leadership. This

process will allow Acme Corporation to more effectively identify and fill its staffing needs by

implementing a repeatable and standardized personnel staffing process with participation from

each division.

EXPLANATION OF BUSINESS PROCESS DOCUMENT

Business Processes are effective ways to improve business performance, increase workforce and

resource efficiencies, and perform value-added functions to meet critical needs. To be effective,

a business process should also be easily integrated with other processes and the organizational

structure. As potentially useful and effective as business processes are, often times they’re

poorly planned, implemented, or communicated. In such cases, a process may result in

confusion and create an even more ineffective environment than previously existed. When

planning, implementing, and communicating a new business process, it is important to provide

structure, a formal process flow, process boundaries, inputs/outputs, and control points. This

will allow the organization to not only achieve improved performance, but to have a mechanism

to continually improve the business process.

Process Purpose: This section should provide a description of the purpose of the process. This

may include why and how the process will benefit the organization.

Process Scope: This section should provide a description of what is included in the business

process as well as what is not included or is out of scope for the process.

Process Input: All business processes have an input or a need to be fulfilled. This need or input

is what initiates the process to begin. This section should identify the need or input required to

initiate the process.

Business Process Document – ICT Department

4

Process Boundaries: Process boundaries are a way of identifying where a process begins and

where it ends. For example, there may be a need or input that initiates a process but is not

actually a part of the process. The boundaries of the process must be clearly defined,

documented, and communicated.

Process Flow: Many business process documents provide the process flow in a graphical format.

Some provide the flow in a verbal format. Some provide both. This may depend on

organizational standards. However, it is imperative that some detailed description of the flow of

the process is provided. Without this, the process becomes open to interpretation and will suffer

from a lack of formality and clarity. This section should describe each step of the process from

beginning to end.

Process output: All business processes have an output or result that they must achieve. This is

directly tied to the process purpose. While the output may not necessarily be a formal part of the

process itself—depending on where the boundary is established—it is an integral part of the

document as it explains what it expected upon completion of the process. This section should

provide an explanation of the process’s output.

Exceptions to Normal Process Flow: Often, a business process will not follow its normal work

flow from beginning to end as there may be many variables involved in the process. This section

should explain where exceptions to the flow may occur and what steps will be taken in such an

instance.

Control Points and Measurements: Business processes are not without risk and uncertainty. Nor

are they exempt from any type of efforts to continuously monitor and improve them. Control

points should be established at various points of the process flow where risks have been

identified. This helps the process owner monitor risks associated with the process and is useful

in ongoing process improvement efforts. Measurements are also necessary for determining the

effectiveness of a process and performing process improvement. Measurements may coincide

with control points in an effort to identify where risks or problems may reside and to determine a

methodology for improving the process around these risks and problems.

SAMPLE BUSINESS PROCESS DOCUMENT Name of Process: Personnel Staffing Process

Process Owner: D. Smith

Created By: Acme Corporation Last Updated By: D. Smith

Date Created: 4/1/xx Last Revision Date: 4/15/xx

Process Purpose: The purpose of the Personnel Staffing Process is to improve Acme Corp.’s ability to swiftly and efficiently identify and fill personnel staffing requirements by implementing a standardized organizational process with participation from each

Business Process Document – ICT Department

5

division.

Process Scope: This process pertains only to internal staffing requirements. External requirements, such as contract support, are outside the scope of this process.

Process Input: The process input for the Personnel Staffing Process is the operational division’s identification of an internal staffing need. Once this input is identified, the Personnel Staffing Process will be initiated.

Process Boundaries: The activities immediately following the process input and immediately preceding the process output define the boundaries for the Personnel Staffing Process. Therefore, the Acme Corporation’s Personnel Staffing Process starting boundary is defined by Human Resources requesting a detailed job description and required skill sets from the operational division. The process’s ending boundary is defined by Human Resources receiving an official job acceptance from a qualified candidate.

Process Flow: 1. Acme Corp. operational division identifies a staffing need and notifies Human Resources (input)

2. Human Resources provides the operational division with a data sheet soliciting a detailed job description and a list of key skill sets needed by potential applicants

3. Human Resources receives completed data sheet and acquires approval through executive staff to solicit for candidates to fill the staffing need

4. Human Resources posts the solicitation on existing job boards and Acme Corp. web site with detailed job description, skill sets, and application deadline date

5. Upon application deadline date, Human Resources compiles list of applications and forwards to operational division for screening

6. Operational division screens qualified applicants and provides Human Resources with names of applicants for initial interviews

7. Human Resources schedules interviews with candidates and operational division 8. Upon completion of initial interviews, operational division notifies Human

Resources of names of candidates for second interviews 9. Human Resources Division schedules second interview with candidates and

operational division 10. Following second interviews the operational division notifies Human Resources

of its selection. 11. Human Resources notifies the selected candidate and sends the candidate an

offer letter 12. Human Resources receives the candidate’s signed offer letter 13. Human Resources initiates the creation of a new personnel folder for the

candidate and schedules a start date (output) 14. Personnel Staffing Process ends and new employee is handed off to New

Employee Onboarding Process

Process Output:

The output for this process is a newly hired and qualified employee to fill organizational needs in the requesting operational division

Exceptions to Normal Process Flow:

1. In steps 8-10, if no interviewed candidates are deemed qualified, then the job description and key skill sets will be re-written by the operational division, re-submitted to Human Resources, and the Personnel Staffing Process will begin again

2. In step 11, if candidate does not sign and return the offer letter, a successful alternate candidate will be notified and made an offer

Control Points and Measurements:

1. A control point and measurement is established in step 6 of the process flow. The process owner will continuously measure the number of qualified

Business Process Document – ICT Department

6

applicants responding to staffing solicitations. If these numbers are low or there are a large number of applicants who are not qualified, then steps will need to be taken to improve the quality and detail of the solicitation to include: more specific list of required skill sets, more specific detail of required qualifications, more specific detail of beneficial qualifications and skill sets.

2. A control point and measurement is established in step 12 of the process flow. If significant numbers of candidates receiving offer letters do not accept the offer, steps will need to be taken to determine why the offer was not accepted to include: a review of benefits package offered, a review of salary offered, a review of first and second interviews of the candidate.

SAMPLE BUSINESS PROCESS FLOW DIAGRAM

Operational Division (Op

Div) identifies staffing

need and notifies HR Input

Process HR provides Op Div with Data Sheet to

fill out

HR posts solicitation for

applicants

HR receives data sheet and gets

executive approval

HR compiles applicants and

sends to Op Div

HR schedules initial interviews

Op Div screens applicants and

gives names to HR

Op Div completes initial interviews and

notifies HR of names for second interviews

Following interviews Op Div notifies HR of its

selection

HR schedules second interviews

with candidates and Op Div

HR notifies candidate and

sends candidate an offer letter

HR receives candidate’s signed offer

letter

HR creates new personnel folder for

candidate and schedules start date

Candidate officially hired and New

Employee Onboarding Process begins

Output

If candidate does not accept offer, the next qualified applicant is

made an offer

If no candidates are qualified, data sheet is

revised with more detailed requirements/qualifications

and process starts from

beginning

Business Process Document – ICT Department

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SPONSOR ACCEPTANCE

Approved by the Project Sponsor:

__________________________________________ Date: ___________________

<Project Sponsor>

<Project Sponsor Title>

Prepared on:

ACCOUNT NAME

DEPARTMENT:

BUDGET 2017 EGP : 0

ACCOUNT NO 56-9701 Budg 2017 Budg 2017 Budg 2017

MONTH Total Jan Feb Mar Budg 2017 Budg 2017 Budg 2017 Budg 2017 Budg 2017 Budg 2017 Budg 2017 Budg 2017 Budg 2017

Budget - 2017 0 0 0 0 Apr May Jun Jul Aug Sep Oct Nov Dec

CANS / MONTH #DIV/0! 0 0 0 0 0 0 0 0 0 0 0 0

Cost per 1000 cans #DIV/0! #DIV/0! #DIV/0! #DIV/0! 0 0 0 0 0 0 0 0 0

Budget 2016 - #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!

RFC-3-16 (YTD) - #DIV/0! Volume BUDGET 2016 RFC3-16 ACTU JULY 16 RFC1-16

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EXPLANATION SAR U.S.$

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-

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-

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Total

FROM REVISION

DATE PREPARED BY APPROVED BY

Current %

Employee Name I.D. No. Salary Increase 2009

Salary

EXPENSE BUD 17

Don't change this sheet already prepared by Finance