Customer Heartbeat

9

Transcript of Customer Heartbeat

Page 1: Customer Heartbeat
Page 2: Customer Heartbeat

Hoe is de tevredenheidopgebouwd

Page 3: Customer Heartbeat

Waar zitten de Ontevreden klanten

Page 4: Customer Heartbeat

Wie zijn deOntevreden klanten

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Wie zijn deOntevreden klanten

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Verbeterpotentieel

Waar moet Actie

ondernomen worden

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Concurrentie

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Loyaliteit

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Live uit Lloyd – Acts, Bands, Performers, Singer/Songwriterscontent.rijnmond.nl/Live_uit_Lloyd_-_De_Complete_Lijst... · 2016-07-13 · 299.Mr. Boogiewoogie 300.Wixley 301.Heartbeat

Live uit Lloyd – Acts, Bands, Performers, Singer/Songwriterscontent.rijnmond.nl/Live_uit_Lloyd_-_De_Complete_Lijst... · 2016-07-13 · 299.Mr. Boogiewoogie 300.Wixley 301.Heartbeat

Customer Social Responsibility

Customer Social Responsibility

REINVENTING CUSTOMER SERVICE...REINVENTING CUSTOMER SERVICE Impact . 1 Klantrelaties 2 Customer Service 3 Contact Center . Omgekeerde rollen! Vertrouwen . Wederkerigheid . Opt-in klantrelatie

REINVENTING CUSTOMER SERVICE...REINVENTING CUSTOMER SERVICE Impact . 1 Klantrelaties 2 Customer Service 3 Contact Center . Omgekeerde rollen! Vertrouwen . Wederkerigheid . Opt-in klantrelatie

Exact online - customer succes story

Exact online - customer succes story

My Customer Experience in...

My Customer Experience in...

Customer Experience...Nov 08, 2016  · Klantcontact = customer experience Customer Experience is de optelsom van alle ervaringen die klanten hebben met uw organisatie tijdens de complete

Customer Experience...Nov 08, 2016  · Klantcontact = customer experience Customer Experience is de optelsom van alle ervaringen die klanten hebben met uw organisatie tijdens de complete

Customer engagement 2012

Customer engagement 2012

Customer Content Journey Mapping (workshop)

Customer Content Journey Mapping (workshop)

Customer experience van silo's naar inzicht in de customer journey - by lemarco

Customer experience van silo's naar inzicht in de customer journey - by lemarco

Onderzoeksverslag Customer Understanding

Onderzoeksverslag Customer Understanding

e-Fulfilment: a Customer Journey

e-Fulfilment: a Customer Journey

Drie trends in customer experience - Sydney Brouwer - Kennissessie Customer Experience

Drie trends in customer experience - Sydney Brouwer - Kennissessie Customer Experience

The Connected Customer

The Connected Customer

Customer experience concertzaal Tilburg

Customer experience concertzaal Tilburg

Always onstage customer experience aanpak

Always onstage customer experience aanpak

Customer Journey MCB 2015

Customer Journey MCB 2015

160607 Customer first pdf

160607 Customer first pdf

Eindrapport Customer Journey traject

Eindrapport Customer Journey traject

Customer perspective: Van Gansewinkel groep

Customer perspective: Van Gansewinkel groep

1 ScoringSystem Voetbal Customer Service Customer Commitment Customer Satisfaction.

1 ScoringSystem Voetbal Customer Service Customer Commitment Customer Satisfaction.