Cloud.

Regie.

Cases.

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Agile

SIAM

Dave van Herpen

Consultant

2 Cloud Cases | Regie

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Grip op de cloud

Hoe word ik een wendbare service broker?

3 Cloud Cases | Regie

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Waarom cloud?

Cloud Cases | Regie 4

maintenance

innovation

Private? Public?

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Agility als pivot

Cloud Cases | Regie 5

verbeteren

Agility verlagen

TCO verhogen

QoS

betrouwbaar flexibel kostenefficiënt

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Agility

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4 dimensies van Enterprise Agility

2. Dealing with

size & complexity

3. Collaboration

throughout the

lifecycle

1. Portfolio, risk &

strategy alignment

Fit for future

Fit for enterprise

Fit for lifecycle

4. Integrating

external parties

Fit for integration Sogeti Agile

Portfolio Mgt

(SAFe)

Sogeti

Scaling Agile

(SAFe)

Sogeti

Agile SIAM

Sogeti

Enterprise

DevOps

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Fit for integration

2. Dealing with

size & complexity

3. Collaboration

throughout the

lifecycle

1. Portfolio, risk &

strategy alignment

Fit for future

Fit for enterprise

Fit for lifecycle

4. Integrating

external parties

Fit for integration

Sogeti

Agile SIAM

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Waarom service integration?

Reactief Collaboratief

Eenmalig Service Catalogus

Single-source Multi-source

Rol IT - oud Rol IT - nieuw

Service delivery Service broker

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Service Integration - drivers

Delivery snelheid over meerdere partijen

Kostenreductie & omzetgeneratie in value

stream

Efficiency van integratieinspanningen

Future-proof waarde van cloud investeringen

Focus op innovatie voor demandfunctie

Control & agility in balans in contracten

Kwaliteitsgrip op externe leveranciers

SPOSA (Single Point of Service Accountability)

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Wat is het?

11 Cloud Cases | Regie

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Wat is SIAM?

Service Integration And Management

Framework & Functie

Geïnitieerd door UK Government

Managen meerdere IT leveranciers (towers)

Integratie services tbv business value

Governance, processen & technologie

UK Gov: “Service integration and management lets an

organisation manage the service providers in a consistent and

efficient way, making sure that performance across a portfolio of multi-sourced goods and services meets user needs.”

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SIAM Operational Model

Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5

IT functions in Demand Organization: Strategy, Architecture & Policy

Service Integration & Management

Programs and Projects

Operational

Service

Tower

Operational

Service

Tower

Private Cloud

Providers SaaS Providers

Private Cloud

Providers

Application

Maintenance

Application

Development

De

ma

nd

Su

pp

ly

13 Cloud Cases | Regie

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SIAM – Processen

Retained supported by managed service Retained organisation SIAM services

Enterprise Architecture Architecture Vision & Design

Architecture Roadmap & Plans

Architecture Policy, Standards & Management

Services

Retained Controls: Procurement & Contract mgt.

Vendor management.

Exit management.

Service/Solution Assurance

Requirements development

Decision analysis & Support

Assurance & Validation

Service Strategie & Architecture.

Demand Management.

Business Service Catalog

Business Relationship mgt

Business architecture

Financial management.

Service Portfolio management.

Risk management

Policy & Standards mgt (incl

security)

SERVICE TOWERS: eg Desktop Services, Hosting Services,Network Services (PSN), Cloud Services

System Integration

Requirement Development

Validation

Integrated Project Management

Project Risk Management

Decision Analysis & Support

Program Mgt & Governance

Overall Direction & Support Programme Risk Management

Project Management Standards

6. Service Transition Planning 6.1 Service Transistion Planning

6.2 Project Management

6.3 Release & Deployment Planning

6.4 Transformation Delivery

7. Service Validation & Testing 7.1 Test Planning & Design

7.2 Service Evaluation

7.3 Test Environment Mgt.

5. IT Security Support 5.1 Incident & Event Monitoring

5.2 Protective Monitoring

5.3 Forensic Analysis

5.4 Security Assurance/Accred.

5.5 Security Incident Prevention 1 Core SIAM 1.1 Availibility Management

1.2 Capacity Management

1.3 Change Management

1.4 Event Management

1.5 IT Service Continuity Mgmt

1.6 Service Asset & Configuration 1.7 Service Catalogue Mgmt

1.8 Service Level Management

1.9 Standards & Architecture

1.10 Financial Mgmt Support

1.11 Service Provider Management

3. Service Knowledge Management Central Repository for all

Service Management

Reference material

4. Service Provide Assurance 4.1 Service Level Review

4.2 Service & Provider quality

4.3 ServProvider Compliance

2. Servicedesk 2.1 Servicedesk General, 2.2 Incident, 2.3 Request Management, 2.4

Problem Management, 2.5 Access Management.

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Veranderende tijden...

15 Cloud Cases | Regie

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...vragen om een andere aanpak

1

2

3

4

16 Cloud Cases | Regie

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Agile SIAM

Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5

IT functions in Demand Organization: BIM, Strategy, Architecture & Policy

Programs and Projects

Service Integration & Management

De

ma

nd

Su

pp

ly

Operational

Service

Tower

Operational

Service

Tower

Private Cloud

Providers

Private Cloud

Providers

SaaS Providers

Application

Maintenance

Application

Development

Fit for

future

Fit for

enterprise

Fit for

lifecycle

Fit for

integration

iCAB Agile

Contract

Mgmt

Business

Driven

KPI’s &

SLA’s

Agile

Beheer

Value

Stream

Mapping

& Cycle

Time

17 Cloud Cases | Regie

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Business Driven KPI’s & SLA’s

BLA’s

Customer

Satisfaction

KPI

Breakdown

Cloud vs. SLR’s

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VSM & Cycle Time Reduction

Value Stream

Mapping

Identificeren

waste

Optimaliseren

flow

SIAM als

cycle time engine

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AgileBeheer

Wendbaar

samenwerken

Continu

verbeteren

WI Backlogs

& NFR’s

Agile & Lean

in beheer

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Agile contract management

SPM: Business

KPI’s & CSI

Strategic fit >

Functional fit

Peer reviews

tussen leveranciers

Sturen op gedrag

& vertrouwen

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iCAB

SIAM =

Change Authority

Transparantie

changes & events

Consolidated

Release Planning

Service Introductie

& Integratietesten

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Hoe kom ik er?

23 Cloud Cases | Regie

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Agile SIAM: Aanpak

Sprint 1:

Govern

•BLA

•SLAs

•Raci

Initiation Transformation Operation

Collaboration & identification improvements

Demand, priorities,

objectives

Final

proposal

Operation

& aftercare

End of transition

Kick off

Assessment workshops

AgileBeheer Game

Customer approval Go/NoGo

Service Integrator role

Evaluation & closure transition Sprint 2:

Operate

•Incidents

•Problems

Sprint 4:

Improve

•Cap/Avail

•CSI

•Reporting

•Supplier mgt

•Security mgt

Sprint 3:

Change

•Change

•Config

•Release

Deliverables per sprint: •Sprint Backlog

•Role assurance & RACI •Processes & procedures

•Documentation •Acceptance customer

Improvement /

Transition Backlog

Customer approval Go/NoGo

Processes & plan

24 Cloud Cases | Regie

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Agile SIAM - services

Implement

Agile SIAM

Improve

Agile SIAM

Cloud-

proof

Agile SIAM

Agile SIAM

as a

Service

|

Dus…

Krijg grip op uw (cloud) IT-landschap

...en maak uw Agile belofte waar

...door verbetering van uw QoS

...met reductie van operationele kosten

...door inrichten/verbeteren/besturen via Agile SIAM

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Vragen?

27 Cloud Cases | Regie

?