BSC Building It

7/30/2019 BSC Building It

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Building a Balanced Scorecard


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Step 1: Team Formation and

Organizational Assessment

Selected strategic team

Developed team plan, schedule, budget

Examined mission, vision statements;draft a vision of the future for the

organization

Identified needs, key success factors toachieve the vision


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Engagement Timetable

3 weeks 4th week 5th 7th

weeks

8th 32nd

weeks

Manageme

nt review,resource

commitme

nts

Team

selection

Team

orientationand

training

Build and

implementprocesses


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Tools for Organizational

Assessment

Mission & Vision statement reviews

Organizational chart review

Customer Analysis Organizational Assessment

SWOT Analysis

Benchmarking against otherorganizations

Gap analysis


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University of Bohol

Vision Statement


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Step 2: Define Strategic Themes

Derived from vision & assessments

Sorted out related issues

Provided more specific focus for planning


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Examples of Strategic Themes for

UB

Effective and Efficient

Social, Educational, and Economic

Opportunity Community Health & Safety

Growth Management & Environment


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Step 3: Define Perspectives and

Desired Outcomes

Perspectives: diverse ways of looking at

the organization

Desired Outcomes: meaning of missionsuccess for each perspective & strategic

themes


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Example of Strategic Framework

(Perspectives & Strategic Themes)Perspective

s

Theme 1:

Effective &

Efficient

Theme 2:

Social,

Education,

& Economic

Opportunities

Theme 3:

Community

Health &

Safety

Theme 4:

Growth

Managemen

t &

Environment

Customers

Business

Processes

Financial

Value

Learning &

Capacities

Desired Outcomes


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Examples of Perspectives and

Desired Outcomes

Perspectives

Employee and Organizational Capacity

Internal Business Processes

Customer view

Financial Value

General Goal: UB will provide services in a highly efficient,

effective and inclusive manner, and be

accountable for results.


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Step 4: Create a Strategy Map

For each strategic theme, the team

proposed a chain of causes and effects

that they believe will lead to desired

outcomes.

They mapped the chain on a strategy

map


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Strategy Map (example)


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Example of Strategy Map


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Step 5: Define Performance

Measures and Targets

For each theme/desired outcome goal,

the team asked how will we know if this

goal is being achieved?

Team identified how each goal should be

measured, e.g. surveys, data collection,

etc.

Team examined baseline data (where

available) to set schedule and targets


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Example of Strategic Plan


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Measures Before Projects!

The strategic planning process should use

initiatives to help the organization achieve itsstrategic objectives, not as ends in themselves.

Public sector and nonprofit organizations are

especially guilty of often confusing initiative

completion as the target rather than

improvements in mission objectives and agency

effectiveness. -- Kaplan & Norton, 2001


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Example of Performance

Measurements


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Step 6: Develop Strategic

Initiatives

The team prioritized needs based on

strategic importance and performance,

and created initiatives for improvements.

Each initiative was linked to strategic

measurements so its progress could be

monitored


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Example of Strategic Initiatives


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UB BSC Implementation

MilestonesJun 2003 Expand coverage of data collection and reporting

Apr 2003 Initial system demonstration

Feb 2003 Select best bid & award contract for initial system

Nov 2002 Request for Proposal to acquire an automatedBSC system

Oct 2002 UB results reported in local news

May 2002 Department Scorecards completed

Feb 2002 BOT Approved Corporate Scorecard

Jun 2001 BOT Adopted UB Vision 2015

Mar 2001 BOT Established Vision Elements

Jan 2001 BOT Agreed to Develop a Community Vision


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Step by Step to Specific Plans


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BSC Building It

Documents

Transcript of BSC Building It