Body & Fit eCommerce customer service case #SHT16
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Body & Fit case – eCommerce customer service
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michiel-gaasterland -
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Transcript of Body & Fit eCommerce customer service case #SHT16
Gefaseerd van reactieve klantenservice naar persoonlijke, proactieve, real-time service.
1.
Contact tab
2.
Phased live chat
3.
Phased pro- active chat
4.
Continuous Optimization
5.
De ‘totale klantervaring’ (CX) wordt in rap tempo de belangrijkste differentiator voor retailmerken.
Bron: Walker Customer 2020 report
Het optimalizeren messaging, placement, conversie, orderwaarde én engagement ratio.
1.
Contact tab
2.
Phased live chat
3.
Phased pro- active chat
4.
Continuous Optimization
5.
W: robinhq.nl | E: [email protected] | T: +31-(0)85-8770023 | M: +31-(0)6-51198091