440 Wk 1 Intro Class(1)

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1 Collaboration Technologies for Leading Projects PM/IS 440 Ruth TerBush, Ph.D. [email protected] College of Computing and Digital Media

Transcript of 440 Wk 1 Intro Class(1)

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Collaboration Technologiesfor Leading Projects

PM/IS 440

Ruth TerBush, [email protected]

College of Computing and Digital Media

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…and welcome to the online students

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Lets start thecourse bydiscussingthree thingsyou alreadyknow.

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Most meetings are bad

 h a s b e e n to a b a d m e e tin g ?

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Most meetings are bad

Someone dominates Others are afraid

to speak

Poor [or no!] agenda Hidden agendas Key person missing

No ability to close Or close to soon Bad meeting room

 h

a t m a ke s m e e tin g s b a d ?

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HOW TO MEET 

EFFICIENTLY

geek & poke

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And, it’s even harderto meet virtually

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And, it’s even harderto meet virtually

 You lose non-verbalcues

Feedback loops take

longer Free riding increases

 Technology is a pain to

set up and getsynchronized

[And, this isn’t the full

list]

   Why would this be?

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 The workforce is going virtual

: ( ); ( ); ( )rces Bureau of Labor Statistics Sept 2006 Gartner Oct 2006 ITAC Feb 2009

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 The workforce is going virtual

: ( ); ( ); ( )rces Bureau of Labor Statistics Sept 2006 Gartner Oct 2006 ITAC Feb 2009

 artner predicts,y this year %0 f knowledge work

 ill occur in ocations where

 orkers will epend on a

 ireless and-emote access

 nfrastructure hat is outside

 he enterprise's.irect control

.3 7 million eople employees elework at least

 ne day a month in he US

%p 17

 rom 2006

 o 200

%0  f employees ork somewhere ther than

headquarters

%etween 60 and

%0

 ork in

 ifferent ocations from

.heir bosses

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 The workforce is going virtual

: ( ); ( ); ( )ources Bureau of Labor Statistics Sept 2006 Gartner Oct 2006 ITAC Feb 2009

 artner predicts,y this year %0 f knowledge work

 ill occur in ocations where

 orkers will epend on a

 ireless and-emote access

 nfrastructure hat is outside

 he enterprise's.irect control

.3 7 million eople employees elework at least

 ne day a month in he US

%p 17

 rom 2006

 o 2008

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 The workforce is going virtual

: ( ); ( ); ( )ources Bureau of Labor Statistics Sept 2006 Gartner Oct 2006 ITAC Feb 2009

 artner estimates%0 of knowledge ork  ccurs in

 ocations where orkers depend on

 wireless and-emote access

 nfrastructure utside the

 nterprise's.irect control

Home %7 lient business%1

Auto %7Hotel %6Restaurant %3

/irport Rail Sta

%3/ /lane Train EL

%1( )utdoor Park

%4Library %0

 elework Center  % atellite Office%

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Examples of different types of telework:

Working from Home

Working at a Remote Office

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 Three Dimensions of Virtual Work

 Same Time

 Different Time

 Same Place  DifferentPlace

 Same Organization

 Different Organizati

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Why is virtual work happening?What are the drivers?

Enablers Outsourcing

Overseas Outsourcing

Internet Tools Telephony Tools

Global Markets

(in part enabled byabove)

 You tell me

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Friedman

Why did I have you read this?

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   We need some shared definitions

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GroupTeam

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 Types of Teams

• Standing [Work or Production]

• Project

• Ad-Hoc• “Virtual” [Inter-organizational]

• Leaderless

• Action•

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 he dimension oftime

• Synchronous

• Asynchronous

• -emi synchronous

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The dimensions of placeThe dimensions of place

OfficeOffice Remote OfficeRemote OfficeMeeting/Shared SpaceMeeting/Shared SpaceHomeHomePublic SpacePublic Space

Space Vendor Space Vendor Client SpaceClient Space

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Multiple levels of Collaboration

• Companionless

• Communication

• Coordination• Concerted

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Feedback 

• Immediacy

• InformationRichnes

s

• Social

Presenc

C i ti

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Communication

tools• Multi-user software or telephony toolsthat facilitate message transferamong members of a team,

organization, or community.•

• Examples of communication toolsinclude: circuit and packet switchingvoice tools (POTS and VoIP); Video

 Tele-conferencing, presentation tools

(LiveMeeting, WebEx), InstantMessa in /chat, SMS, and email.

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 toolstools 

• Multi-user software or telephonytools that structure team process or

deliverable content.•  The defining characteristics of acollaboration tool are that theysupport the creation of information

structure. Process structureincludes artifacts such as agendas,calendars, or task and resourceassignment. Deliverable structure

includes brainstorm lists, trees,

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Why

Collaborate?

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Benefitsof Collaboration

Save time

Increase quality of output Aside: there are always two outputs from

a collaboration

Increase participation

More likely to have the right expertsavailable

More likely to increase buy in for theresult

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Remember I started off by saying:Most meetings are bad

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,eptember 12 2010

 Dilbert  by Scott Adams

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Why have

Meetings?

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Meetings as a controlsystem

Meeting Meeting Meeting Meeting Meeting

        A       t       t

     e      n

t        i

     o      n

       t     o

        W

     o      r

        k

 Project Time

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Meetings to make (or avoid)decisions

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Meetings to ratify what managementhas already decided

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Meeting as Ritual

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What is the Cost of aMeeting?

• Actual Cash Outlay

• Cost of the time of the participants

• Ineffectiveness at the Meeting (wastedtime)

• Delayed Decisions (revenue lost, cost

increases)

Kinds of processes you want to

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Kinds of processes you want toaccomplish at meetings

Briefing

Presentation  Training

Status

Problem Solving Ideation

Knowledge Acquisition

Knowledge Exposition

Decision Making

Execution

Group Writing Group Modeling

Social Kick Off 

 Team Building

Celebration

Kinds of meetings

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Break?

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… A n d n o w fo r so m e th in g

slig h tly d iffe re n t

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GROUPWAREARCHITECTURES(GROUPWARE TYPES WE WILL

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 Thickvs.

 Thinclient

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Desktop vs. web client

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Self hosted

vs.cloud

(SAAS)

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team vs. user centric

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open vs. closedsource

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Example Characteristics and Affordances

 Affordances: What capabilities does the tools have? Media Channels: How do people communicate

when using the tool? Messages: what types of messages are exchanged

Interrupts: How do people signal they wish to takecontrol of conversation or product? Synchronicity & Feedback: How quickly (and how

richly) do you receive feedback fromteammates? Do you know what work others

have done? Access Control: At what level of granularity can

you block out portions of the document to workin? Can you manage ACL by person, by section,by role? How does the software handle

contention and conflict?

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Web 2.0 Teaming Products  Jive’s Clearspace

Huddle Near-Time  Teamworkzone Central Desktop Nexo Collanos

Open Teams OfficeZilla Creative Pro Office KonoLive  Joyent Peepel  Yahoo Groups Google Groups Blogtronix Groove SharePoint LotusConnections

SuiteTwo

Zimbra MindQuarry

Grou.ps

HyperOffice

WebOffice

Google Apps

BaseCamp

Voo2Do

Wrike

GoPlan

ZohoProject

WhoDoes DeskAway

Peontonics

 Teamness

SmarSheet

ClearSpace

  T h is lis t is m ea ni ngl ess

  L o o k a t o u r W i ki

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Groupware software resources

http://thinkofit.com/webconf  http://www.web-based-software.com/

http://itredux.com/office-20/database/

http://php.opensourcecms.com/

http://www.solutionwatch.com/515/back-t

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Meeting Scheduling

 TimeBridge AgreeADate

MeetingWizard

Doodle

150 of them?http://www.web-based-software.com/cal

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Web Office Suites

www.google.com www.zoho.com www.live.com

*I may, from time to time, send out invites

to a variety of tools via email. If you doNOT want me to send these to the emaillisted in CC, let me know immediately.

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Caveat

Simply adding technology alonenever solves a significant

problem

How do you select among

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How do you select amonggroupware products?

Products are allover the place,

how do you pickthe right one?

Kinds of meetings

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Kinds of 

processes youwant to

accomplish at

meetings

Briefing Presentation Training

Status Problem Solving

Ideation Knowledge Acquisition Knowledge Exposition Decision Making

Execution Group Writing Group Modeling

Social Kick Off  Team Building Celebration

Kinds of meetings

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ExecuteSolution

 ope the Context[ ]Feasibility

 Find and define the problem  Generate and test candidate solutions Pick and implement a

 Evaluate the solution

Gi ll

f thi

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Given all of this,what are we going

to study in thiscourse

And how arewe going tostudy it?

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Meetings

odel of Collaboration & ,Mittleman Ter Bush 200

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Meetings

odel of Collaboration & ,Mittleman Ter Bush 200

 Meetings Have Context – /Goals Objectives

 –PeopleHistory

Skills

Knowledge

Talents

(Agendas personal)goals

 –Resources

 – /Barriers Constraint

s –Environments

Physical

Virtual

 –

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odel of Collaboration & ,Mittleman Ter Bush 200

Meetings Projects

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odel of Collaboration & ,Mittleman Ter Bush 200

Projects HaveContext

 – /Goals Objectives –People

History

Skills

KnowledgeTalents

Agendas(personal

)goals

 –Resources – /Barriers Constraints

 –EnvironmentsPhysical

Virtual

Meetings Projects

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Meetings

Tools

Projects

odel of Collaboration & ,Mittleman Ter Bush 200

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Meetings

Tools

Projects

& ,Mittleman Ter Bush 200

Tools haveAffordances

 –Functions

 –Data relationsh

 –  Data limits

 –Data persistenc

 –Synchronicity

 –Identifiability

 –Access control

 –Roles

 –Awareness

indicators –Interruption

alerts

 –

 ––

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What is Collaboration Engineering?

Collaboration engineering is anapproach to the design of re-usablecollaboration processes and

technologies meant to engenderpredictable and success amongpractitioners of recurring mission-critical collaborative tasks.

A collaboration engineer buildspredictable repeatable collaborationactivities and maps those activities to

a toolset for execution.

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Next: The Syllabus

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Instructor

Ruth Ter Bush (MBA, MSTM, PhD)

[email protected]

Skype: ruth.terbushOffice: 312.362.6774 CDM 373

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Course Information

Desire 2 Learn Class blog

http://www.cdmblogs.net/virtual 

Wiki Resource

Wimba Winthin D2L. Access through course menu. Wimba room

Bookmark all of these sites!

Make sure your email in CC is correct Make sure you know how to access and post to the sites

above

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Blog BASICS

I understand many of you have nevercommented on a blog post before.

Let me explain…

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Wiki Basics

Many of you have not worked on a Wiki Let me explain…

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Syllabus

What this class is about How we are going to do

it

Blending of in-classwith OL

What you will learn

Why this is important What your projects will

be like

How you will be graded

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Projects

 There are two projects your team willwork on

Part A –

 Your group is responsible for a portion of one class period (30-45 min)

 You may NOT lecture

 You may choose any virtual collaborationrelated topic

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Project

Part BWe are going to generate a list of topics

you think managers of virtualteams/projects would want in aknowledge repository

I will put the topics into a quiz/selectionsurvey

 You will select one topic I will form the groups which will develop

it.

 This is mostly the Analysis part of the

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Assignments for next week Please read Chapters 1,4 and 10 of the

Virtual Teaming text. (http://pm440.pbworks.com)

Blog (make comments)

.th e Pro je ct To p ic S e le ctio n Po ll A lin k fo r it w

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:// . .h ttp w w w sa p stre a m w o rk c

o m

 You should have gotten an invitationfrom me this afternoon.

 This will give you access to the

discussion.

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?

Collaboration Technologies

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Collaboration Technologiesfor Leading ProjectsPM/IS 440

Ruth Ter Bush, Ph.D.t b h@ d d l d