Escif 19 mei 2011

CQi Rehabilitation and client perspective

André BonsSenior staff member LSR

LSR, landelijk steunpunt (mede)zeggenschap

• Client organisation• Since mid-nineties• Independent, non-profit• Funded by

– government– membership

• Contract research

LSR basics

• Some 550 members• Cure and care• 65 employees• Client perspective

Mission and vision

• Ability of every client• Citizenship• Human rights• Equality• Empowerment• Dialogue• Progress LSR, landelijk steunpunt (mede)zeggenschap

LSR activities

• Clients’ councils training & support• Research & development• Helpdesk• Lobby• Participate in the debate on the

future of health care

Rehabilitation

• 24 rehabilitation centres• 24 clients’ councils• Partners:

– Revalidatie Nederland– Patients’ organisations– Nivel– CKZ

• Participation in development CQi• Translate results

CQi Rehabilitation

• Example 2010• Arnhem & Leiden• Translation of results• Client based programs for

improvement • Advise on future efforts

Future of CQi

• Invest in adapting CQi• Participation in project Revalidatie

Nederland/ZiZo• Make survey more adequate• Make results more usefull• Key role clients & clients’ councils

Client perspective

• Strong voice• Clear vision• Open mind• In dialogue

Documents